IT业务解决方案质量分析师
IT Business Solutions Quality Analyst
IT@JH University 信息系统部门正在寻找一名业务解决方案质量分析师（BSQA），通过收集需求、执行系统分析、开发测试用例、协调测试并为企业系统（包括学生信息系统（SIS）、招生、职业服务及相关应用）创建自动化测试脚本，来支持大学信息系统。该职位服务于全校的学生、教师、员工、管理人员和领导。工作内容包括使用 SQL Server、Microsoft Office 套件、JIRA、Confluence 以及手动和自动化测试工具进行持续的系统支持、增强和新系统实施。该职位独立工作，同时与技术团队、经理和领域专家协作。
具体职责与任务
（以下职责为该职位通常执行的工作的典型示例。并非分配给该职位的所有职责均在此列出，也不期望该职位的每个人都会被分配所有职责。）
· 与发起人和用户合作定义项目范围和目标。进行用户访谈以收集需求。分析业务问题并提出适当的自动化解决方案、业务流程和程序。研究并推荐系统设计和改进，以最小化成本并最大化系统使用率。
· 与项目经理和项目团队密切合作，提供测试时间表和状态以及需求收集。
· 根据设计文档和需求分析制定测试策略。
· 为项目设计测试计划，并与项目团队和业务合作伙伴合作获得批准。
· 协调业务解决方案的集成测试。制定测试计划，协调测试、数据验证会议并执行单元和功能测试。确保需求、设计和测试文档符合部门标准。
· 生成测试脚本并执行测试分析。测试脚本可以是手动或自动的。
· 根据测试计划和脚本执行部分功能和技术测试，记录结果，并快速识别、沟通和/或解决出现的问题。
· 协调数据治理，确保内容所有者的责任明确并传达。必要时与供应商合作解决问题。
· 及时向管理层和团队报告测试结果和指标。
· 定义测试用例、脚本和对应文档
查看英文原文
IT@JH University Information Systems is seeking aBusiness Solution Quality Analyst (BSQA) who supports University Information Systems by gathering requirements, performing systems analysis, developing test cases, coordinating testing, and creating automated test scripts for enterprise systems, including the Student Information System (SIS), admissions, career services, and related applications. The role supports students, faculty, staff, administrators, and leaders across the university. Work includes ongoing system support, enhancements, and new implementations using tools such as SQL Server, Microsoft Office Suite, JIRA, Confluence, and manual and automated testing tools. The position works independently while collaborating with technical teams, managers, and subject matter experts.
Specific Duties & Responsibilities
(The responsibilities listed below are typical examples of the work performed by this position.
Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.)
· Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering. Analyze business problems and propose appropriate automated solutions, business processes and procedures. Research and recommend system design and enhancements to minimize costs and maximize system use.
· Work closely with project managers and project team to provide testing timelines and status as well as requirements gathering.
· Create test strategy based on the analysis of design document and requirements.
· Design test plans for projects and work with project teams and business partners to obtain approval.
· Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards.
· Generate test scripts and perform test analysis. Test scripts will be manual or automated.
· Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshooting issues.
· Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed.
· Report test results and metrics to management and team in timely manner.
· Define test cases, scripts and corresponding data sets.
· Manage and execute test preparation activities with minimal supervision.
· Perform test execution and defect tracking (if applicable).
· Learn, support, maintain and train users on testing tools.
· Identify other uses and expansion of the tool sets.
· Write business cases, business requirements, develop functional specs and functional prototypes.
· Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions.
· Communicate and collaborate with data analysts, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems.
· Facilitate meetings, create status reports and communicate with stakeholders or business users, under guidance.
In Addition to the Duties Described Above
· Perform functional, regression, integration, user acceptance, cross-browser, accessibility, and BDD-based testing.
· Create, maintain, and execute automated test scripts.
· Document, track, and validate defects using tools such as JIRA.
· Coordinate testing with stakeholders, developers, project managers, and subject matter experts.
- Use SQL Server to validate data, troubleshoot issues, and support testing.
- Use SQL Server Report Services to create reports.
- Maintain requirements, testing, and process documentation in Confluence or similar tools.
- Support system implementations, enhancements, upgrades, and configuration changes. Recommend improvements to testing processes, automation coverage, and QA practices.
Minimum Qualifications
- Bachelor's Degree.
- Five years of related experience preferably within testing and business requirement gathering.
- Experience with automated testing tools such as Selenium, Playwright, Cypress, TestComplete, Katalon, or similar tools.
- Experience with BDD tools or frameworks such as Cucumber, Reqnrol, Behave, or Gherkin-based testing.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Preferred Qualifications
- Experience with cross-browser testing tools such as BrowserStack, Sauce Labs, or LambdaTest.
- Experience with accessibility testing tools or standards, including WCAG 2.X, Section 508, WAVE, axe, JAWS, or NVDA.
- Experience in business analysis, quality assurance, systems analysis, software testing, or related technology support.
- Experience with requirements gathering, test planning, test case development, defect tracking, and user acceptance testing.
- Experience with Student Information Systems, higher education enterprise systems, or higher education business processes.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.
- Experience with Jira and Confluence Experience with Microsoft SQL Server for data validation, troubleshooting, or testing support and with SQL Server Reporting Services.
- Experience with AI coding agents or AI-assisted testing/development tools.
- Familiarity with Agile, Scrum, Kanban, or similar methodologies.
- Strong analytical, problem-solving, communication, organizational, and collaboration skills.
Classified Title: Business Solution Analyst
Job Posting Title (Working Title): IT Business Solutions Quality Analyst
Role/Level/Range: ATP/04/PE
Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon-Fri 8:30am-5:00pm
FLSA Status: Exempt
Location: Remote
Department name: IT@JH University Information Systems
Personnel area: University Administration
Originally posted on Himalayas