战略客户经理，DACH地区
Strategic Account Executive, DACH
加入Axon，成为推动善的力量。
在Axon，我们的使命是保护生命。我们是探索者，通过我们的设备和云软件生态系统，致力于解决社会最重要的安全与公正问题。就像我们的产品一样，我们更注重团队协作。我们以坦诚和关怀的方式进行沟通，从客户、社区和彼此身上寻求多元化的观点。
Axon的工作节奏快、有挑战性且意义重大。在这里，你将拥有主导权并推动真正的改变。在一家让你感到重要的公司里，为一项重要的事业努力工作，你会不断成长。
你的影响
Axon客户经理负责向大型且复杂的执法和公共安全部门销售Axon的产品和服务。这是一个需要完成配额的外部岗位。需要能够阐述复杂解决方案，建立并维护高级别关系，跨客户机构/部门进行协调，并带领Axon团队取得成功。该职位提供技术及行政产品信息、演示和/或产品培训。你将负责大量客户，并参与大量价值7位数到8位数的复杂销售机会。你的成功将建立在对外部和内部运营层面及董事会级别的卓越关系建设之上。
在Axon，我们的目标是让每位员工都因对公司的使命——保护生命所做出的贡献而感到被重视。我们寻找聪明且渴望成就非凡的人。我们努力创造一个让人能够成功并享受每天上班的环境。Axon的工作节奏快、有挑战性且意义重大。在这里，你将拥有主导权并推动真正的改变。在一家让你感到重要的公司里，为一项重要的事业努力工作，你会不断成长。
你将负责的工作
- 管理并提升指定机构的收入和市场份额，以最大化客户满意度并实现Axon的战略目标
- 开发并维护客户关系，最终推动收入增长
- 通过与客户团队合作，制定并执行客户战略，提供更强且更相关的价值主张
- 培养客户关系并确保对客户的有效服务交付
- 关注客户满意度，了解客户的业务和流程，在客户内部建立合适的联系网络
- 支持在客户层面执行战略
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Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Axon Account Executives are responsible for selling Axon products and services to large and complex Law Enforcement and Public Safety agencies. This is a quota carrying, external field position. Ability to articulate complex solutions, build and maintain senior level relationships, navigate across customer agencies / units, and lead the Axon team to success is required. The position provides technical and administrative product information, demonstrations, and/or product training. You will take charge of a significant proportion of customers and engage in significant complex sales opportunities, often of 7- and 8-digit value. Your success will be built on exceptional relationship building at both operational and board-equivalent levels both externally and internally.
At Axon, our goal is to make each individual feel valued for his or her contributions to the company’s mission to protect life. We are looking for intelligent people who want to do remarkable things. We strive to create an environment where people can succeed and enjoy coming to work every day. Life at Axon is fast paced, challenging and meaningful. Here, you’ll take ownership and drive real change. You will constantly grow as you work hard for a mission that matters at a company where you matter.
What You’ll Do
- Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve Axon’s strategic objectives
- Develop and maintain client relationships to ultimately drive revenue growth
- Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions
- Cultivate customer relationships and ensure effective service delivery to accounts
- Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
- Support execution of strategy at the account level
- Work with and bring in experts/specialists where required
- Oversee all account activities
- Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
- Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
- May provide customer product training as necessary
- Accountable for individual expense budget management
- Own account relationship and drive overall customer satisfaction for assigned accounts
What You Bring
- Able to travel up to 70%
- An extensive demonstrable track record in Software Sales (SaaS / Cloud)
- Relationship / consultative selling experience
- Able to clearly and directly articulate complex solution offerings
- Data management experience using Salesforce or similar CRM
- Virtualization and Cloud understanding
- Team Player - collaborate with various team members regularly
- Ready to own & drive the territory
- Startup experience & some vertical experience a plus
- Defense / Law Enforcement / Public Safety experience a plus
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.