客服代表
Call Center Agent
NVISION® Eye Centers 是美国最大的眼科医疗机构之一，在加利福尼亚州、俄勒冈州、亚利桑那州、德克萨斯州和犹他州拥有超过 100 家中心。作为眼科领域的创新领导者，我们通过使用最新技术和行业中最优秀、最有经验的外科医生，为患者提供最佳体验。超过 3000 名眼科医生推荐他们的病人，并将他们自己的眼睛交给 NVISION 外科医生，NVISION Eye Centers 是眼科医生的首选®。
该职位负责确保为来电者和诊所客户提供一致的优质体验，并超越他们的期望。通过提高从首次电话到咨询的转化率，以及以同理心和以患者为中心的方式处理所有其他类型的电话，来确保公司成功。
职责
- 及时礼貌专业地接听电话，提升患者满意度。
- 能够简洁专业地回答问题，并判断何时需要升级处理。
- 确保患者在第一次致电 NVISION 时就预约咨询。
- 以专业且有知识的方式接待所有来电的客户、患者和医生。
- 及时热情地进行外呼，协助客户
- 研究并解决问题，确保患者留存和满意度。
- 在处理电话时运用良好的判断力和同理心，尤其是面对情绪激动的患者。
- 正确安排预约——服务多个中心。
- 保持对公司产品和客户服务流程的了解
- 能够适应呼叫中心环境：快速工作并同时处理多项任务。
要求
- 2 年以上高流量呼叫中心经验优先，但愿意培训合适的人选
- 眼科经验有帮助但不是必需。
- 双语是加分项（英语/西班牙语）
Min
USD $19.00/Hr.Max
USD $23.00/Hr.Originally posted on Himalayas
查看英文原文
Overview
NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over 100 centers across five states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we provide the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors’ #1 Choice®.
This position is responsible for ensuring the consistent delivery of a great patient experience that exceeds the expectations of our callers and our clinic locations. This role will ensure company success by raising conversion rates from initial phone call to consultation as well as the handling of all other call types with empathy and a patient centric focus.
Responsibilities
- Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
- Able to answer questions succinctly and professionally and evaluate when to escalate.
- Ensure patients are booked for consultation during their first call to NVISION.
- Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
- Place outbound calls timely and with enthusiasm to assist
- Research and resolve issues to ensure patient retention and satisfaction.
- Use sound judgment and empathy in handling calls, especially with upset patients.
- Schedule appointments correctly – servicing multiple centers.
- Maintains knowledge of company products and customer service processes
- Ability to handle a Call Center environment: work quickly and multi-task.
Qualifications
- 2+ years of experience in high volume call center preferred but willing to train the right person
- Ophthalmology experience would be helpful but not required.
- Bilingual is a plus (English/Spanish)
Min
USD $19.00/Hr.Max
USD $23.00/Hr.Originally posted on Himalayas