内部销售代理/电话中心 - 远程
Inside Sales Agent/Call Center - Remote
概述
NVISION® 眼科中心是美国最大的眼科医疗服务提供商之一，在加利福尼亚州、俄勒冈州、亚利桑那州、德克萨斯州和犹他州五个州拥有超过100家中心。作为眼科领域的创新领导者，我们致力于通过使用最新技术和行业中最优秀、最有经验的外科医生，为患者提供最佳体验。超过3000名眼科医生推荐他们的病人，并将他们自己的眼睛交给 NVISION 外科医生，NVISION 眼科中心是眼科医生的首选®。
我们正在寻找一位充满活力、以客户为中心的内部销售呼叫中心代表，擅长建立信任、影响决策，并引导患者进行改变生活的视力矫正手术。这个职位适合热爱与人交流、在快节奏环境中表现出色，并懂得如何将有意义的对话转化为预约的人选。
您将成为潜在患者的第一个印象，通过教育、支持和激励他们采取下一步行动来帮助他们完成视力旅程。合适的候选人应该具有说服力但不咄咄逼人，富有同理心但不失重点，并且在从首次咨询到预约咨询的顾问式销售对话中自信地引领方向。
时薪为21-25美元，有额外奖金补偿的可能。
这是一个远程职位；但您必须位于我们运营的州之一：加利福尼亚州、亚利桑那州、俄勒冈州、德克萨斯州或犹他州。
职责
- 以热情、自信和专业的方式与潜在患者进行第一次通话
- 通过顾问式对话和关系建立，将来电咨询转化为预约咨询
- 清晰有力地向患者介绍手术、融资方案和 NVISION 体验
- 克服异议，帮助犹豫的来电者建立信心继续前进
- 提供超越期望的管家级服务体验
- 进行外呼跟进电话，重新吸引潜在患者并最大化转化率
- 在代表我们的外科医生和临床团队时建立信任并保持专业性
- 在协助焦虑或不满的来电者时，运用同理心和良好的判断力
- 准确安排多个诊所地点的预约
- 与诊所团队合作，支持患者留存和满意度
- 保持强大的产品知识，并了解最新的产品和服务流程
- 满足所有相关要求
查看英文原文
Overview
NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over 100 centers across five states, including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.
We’re looking for a high energy, people focused Inside Sales Call Center Agent who excels at building trust, influencing decisions, and guiding patients toward life‑changing vision correction procedures. This role is ideal for someone who loves connecting with people, thrives in a fast‑paced environment, and knows how to turn meaningful conversations into scheduled appointments.
You’ll serve as the first impression for prospective patients educating, supporting, and motivating them to take the next step in their vision journey. The right candidate is persuasive without being pushy, empathetic without losing focus, and confident in leading consultative sales conversations from first inquiry to booked consultation.
Hourly rate is $21 - $25 per hour with incentive compensation potential.
This is a remote position; however you must be located in one of the states we operate in: California, Arizona, Oregon, Texas or Utah.
Responsibilities
- Engage prospective patients with enthusiasm, confidence, and professionalism from the very first call
- Convert inbound inquiries into scheduled consultations through consultative conversation and relationship building
- Educate patients on procedures, financing options, and the NVISION experience in a clear, compelling way
- Overcome objections and help hesitant callers feel confident moving forward
- Deliver a concierge level experience that exceeds expectations
- Make outbound follow-up calls to reengage prospective patients and maximize conversions
- Build trust while representing our surgeons and clinical teams with professionalism
- Use empathy and sound judgment when assisting anxious or upset callers
- Accurately schedule appointments across multiple clinic locations
- Collaborate with clinic teams to support patient retention and satisfaction
- Maintain strong product knowledge and stay informed on offerings and processes
- Meet and exceed performance metrics related to conversion, booking, and patient satisfaction
Qualifications
- 2+ years of sales or customer engagement experience (inside sales, retail, real estate, appointment setting, hospitality, or similar)
- Proven ability to influence conversations and convert opportunities into appointments or sales
- Excellent verbal communication skills with confidence and professionalism
- Competitive, goal-oriented mindset with a strong work ethic
- Ability to multitask and perform in a fast‑paced environment
- Strong emotional intelligence and ability to connect quickly
- Experience in healthcare, aesthetics, elective procedures, or ophthalmology is a plus
- Bilingual English/Spanish is a plus
Min
USD $21.00/Hr.Max
USD $25.00/Hr.Originally posted on Himalayas