高级代理产品经理
Senior Agent Product Manager
职位描述
这是一项位于人工智能自动化与企业金融服务交汇点的前线部署、面向客户的职位。你将负责将AI代理平台完整交付到复杂的客户环境中，作为企业客户的首要技术及战略合作伙伴。该职位处于业务核心，连接客户、工程和产品团队，以推动可衡量的运营成果。
你将负责的工作包括：
- 规划并领导端到端的实施项目，深入嵌入AI平台到客户运营中，推动战略成果。
- 进行深入的调研，明确客户目标、技术需求和操作环境，确保成功部署。
- 指导客户定制和优化AI代理功能，解决独特的运营挑战并最大化解决率。
- 分析性能数据，跟踪AI效果，推动持续改进，并确保客户实现可衡量的价值。
- 在售前阶段担任主要技术接口，支持概念验证、尽职调查以及向实施阶段的过渡。
- 作为客户的声音内部协作，与AI、工程和销售团队合作，塑造产品路线图。
- 建立可扩展的上手和实施流程，为客户长期成功奠定基础。
- 管理与AI部署相关的项目风险和治理，确保解决方案符合合规性、安全性和负责任的AI标准。
我们寻找的人选具备以下条件：
- 5年以上在前线部署、面向客户的工程技术岗位经验，交付企业软件或AI平台实施。
- 在企业环境中具备API、系统集成和技术解决方案设计的实际经验。
- 有从规划到实施全程负责并交付复杂、多利益相关方技术项目的记录。
- 能够使用分析工具和SQL或数据仓库（如BigQuery）来提取洞察并指导决策。
- 有支持售前阶段的经验，包括设计和运行概念验证和技术尽职调查。
- 在受监管或企业技术部署中具有合规性、安全性或风险管理治理的经验。
- 能自信地与各类受众沟通，从工程团队到高级企业领导。
- 能在模糊环境中工作，主动创建结构并推动清晰度。
查看英文原文
ABOUT THE ROLE
Join a customer-facing product team at a Series A fintech AI company, helping enterprise customers deploy AI automation across complex operations. You will connect customer needs with technical delivery, guiding implementations that improve operational performance while meeting enterprise requirements.
WHAT YOU'LL DO
- Scope and lead customer projects from discovery through implementation, integration, and launch.
- Understand customer objectives, systems, and workflows, then tailor AI agent capabilities to address their operational needs.
- Track performance data and use insights to improve effectiveness and demonstrate measurable customer value.
- Support pre-sales work, including proof-of-concepts and technical due diligence, and manage handoffs to implementation.
- Partner with AI, engineering, and sales teams to represent customer needs and inform product direction.
- Build scalable onboarding and implementation processes for consistent customer outcomes.
- Manage project risks and governance, including compliance, security, and responsible AI considerations.
WHAT WE'RE LOOKING FOR
- At least 5 years in forward-deployed, customer-facing technical roles delivering enterprise software or AI platform implementations.
- Hands-on experience with APIs, system integrations, and technical solution design in enterprise environments.
- A record of delivering complex, multi-stakeholder projects from scoping through implementation.
- Experience using SQL, data warehouses, or analytical tools such as BigQuery to evaluate operational or product performance.
- Experience supporting pre-sales cycles, including designing and running proof-of-concepts and technical due diligence.
- Ability to find pragmatic solutions that balance customer goals with technical feasibility, and communicate clearly with technical teams and senior leaders.
- Experience in financial services, fintech, or another regulated industry is valuable, as is familiarity with AI/ML products, agent-based automation, customer implementation playbooks, or AI governance.
COMPENSATION & BENEFITS
Visa sponsorship is not available for this role.
LOCATION
On-site in Los Angeles, California, United States.