Customer Support Specialist - Forex
据了解，我们在全球市场上拥有强大和不断扩张的外汇经纪业务。专注于卓越的客户体验和世界级交易支持，他们正在寻找一个客户支持专家加入他们的多语言团队。这个职位是理想的服务驱动的专业人士，有 FX/CFD 交易支持经验，流利地讲英语和一种额外的语言 （最好是马来西亚/印尼或阿拉伯）.描述 作为客户支持专家，你将是客户的首个接触点，协助他们设置帐户，使用平台和解决问题。你将通过票务和帮助台系统处理查询，确保顺利登录流程，并在快速发展的交易环境中提供出色的客户体验。成功的候选人将结合贸易平台的强大的技术知识与优秀的沟通技能和对客户服务热情。责任 ·通过电子邮件，聊天和电话提供多语言的客户支持 · 帮助客户登陆，KYC 验证和账户维护 · 支持客户使用 MT4/MT5交易平台查询和故障解决方案 ·通过票务和帮助桌系统管理和解决客户问题 · 在必要时向相关团队提供技术或合规性相关的问题 · 在 CRM 系统中保持客户互动和后续的准确记录 · 为确保满意度和保留需求提供高水平的客户服务 · 23年的 FX/CFD 交易或金融服务客户支持经验 · 英语流利以及一个额外语言 （最好是阿拉伯文或马来西亚/印尼）· MT4/MT 5 平台强大的知识 · 支持 KYC 和客户集成过程的经验 ·熟悉票务或帮助桌系统 · 强大的沟通和解决问题的技能好用 · CRM 集成和工作流程的经验 ·接触到附属/IB 支持功能 ·金融科技或加密客户服务背景 · 额外语言 （阿拉伯语，意大利语，西班牙语，俄罗斯语，印尼/马来西亚，印度地区）优势 · 年薪资22000欧元28,000欧元 · 全面远程角色与跨时区灵活性 · 在动态的中介业务中与全球客户群合作的机会 ·
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This is a remote position.
Location: Remote
Salary: €22,000 – €28,000 per annumOur client is a premier, high-growth international Forex brokerage with a strong and expanding presence across global markets. With a focus on exceptional customer experience and world-class trading support, they are seeking a Customer Support Specialist to join their multilingual team.
This role is ideal for a service-driven professional with experience in FX/CFD trading support, fluent in English and one additional language (preferably Malaysian/Indonesian or Arabic).
Description
As a Customer Support Specialist, you will be the first point of contact for clients, assisting them with account setup, platform usage, and troubleshooting. You will handle queries through ticketing and helpdesk systems, ensure smooth onboarding processes, and deliver an outstanding client experience in a fast-paced trading environment.
The successful candidate will combine strong technical knowledge of trading platforms with excellent communication skills and a passion for customer service.
Responsibilities
· Provide multilingual customer support via email, chat, and phone
- Assist clients with onboarding, KYC verification, and account maintenance
- Support clients with MT4/MT5 trading platform queries and troubleshooting
- Manage and resolve customer issues through ticketing and helpdesk systems
- Escalate technical or compliance-related issues to relevant teams when necessary
- Maintain accurate records of client interactions and follow-ups in CRM systems
- Deliver a high standard of customer care to ensure satisfaction and retention
Requirements
· 2–3 years of experience in customer support within FX/CFD trading or financial services
- Fluency in English plus one additional language (preferably Arabic or Malaysian/Indonesian)
- Strong knowledge of MT4/MT5 platforms
- Experience supporting KYC and client onboarding processes
- Familiarity with ticketing or helpdesk systems
- Strong communication and problem-solving skills
Nice to Have
· Experience with CRM integrations and workflows
- Exposure to affiliate/IB support functions
- Background in fintech or crypto customer service
- Additional languages (Arabic, Italian, Spanish, Russian, Indonesian/Malaysian, Indian regional)
Benefits
· Competitive salary of €22,000 – €28,000 per annum
- Fully remote role with flexibility across time zones
- Opportunity to work with a global client base in a dynamic brokerage
- Career growth and development within an expanding international team
- Supportive and collaborative working culture
This is an exciting opportunity to join a fast-growing brokerage and contribute to delivering exceptional customer support on a global scale.
Apply now to be considered for this exciting opportunity.
Originally posted on Himalayas