新员工合规经理（远程）
New Hire Compliance Manager (Remote)
关于Sutherland
人工智能。自动化。云工程。高级分析。对商业领袖而言，这些是成功的关键因素。对我们而言，它们是我们的核心专长。
我们与全球知名品牌合作。我们通过领先的科技和卓越的业务流程，为他们带来独特的价值主张。
我们在人工智能和其他关键技术领域下，创造了200多项独特的发明，并获得了多项专利。借助我们先进的产品和平台，我们推动数字化转型，优化关键业务运营，重塑体验，开创新解决方案，所有服务均通过无缝的“按服务计费”模式提供。
对于每家公司，我们为其业务、所合作的人以及所服务的客户带来新的钥匙。我们定制经过验证且快速的公式，以适应他们的独特基因。我们结合人类专业知识和人工智能，开发数字化学反应。这将解锁新的可能性、变革性的成果和持久的关系。
Sutherland
释放数字表现。实现可衡量的结果。
新聘合规经理负责监督、执行和审计远程员工生命周期中的持续身份和物理位置验证流程。基于公司《身份与位置验证标准操作程序》，该职位确保严格遵守入职前验证、入职检查、使用先进技术（Sentinel Vision、Zscaler、Webex控制台和Yubikey生物识别硬件令牌）的持续监控、异常管理以及客户事件报告。
主要职责与工作内容
全生命周期身份与位置保障
· 入职前与入职审计：在招聘过程中监督多点身份验证（视频面试图像采集、SHL行为评估照片采集，以及通过Sterling门户的Webex基础I-9文件验证）。
· 第一天新员工入职培训（NHO）：监控小组身份检查，确保摄像头视觉验证与存储的I-9记录匹配，并监督Webex管理员控制台的IP地址和地理位置检查。
· 培训阶段的身份验证治理：审核每日培训身份检查，确保100%学员摄像头验证与注册参考照片一致，并监督强制上线身份闸门审计。
· 每季度及事件驱动的重新验证：指导所有活跃运营团队的100%季度身份验证，确保带时间戳的视觉身份证检查，以及
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About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
The New Hire Compliance Manager is responsible for overseeing, executing, and auditing the continuous identity and physical location verification processes across the remote employee life cycle. Grounded in the corporate Identity & Location Verification SOP, this role ensures strict adherence to pre-hire validation, onboarding checks, continuous monitoring using advanced technology (Sentinel Vision, Zscaler, Webex Console, and Yubikey biometric hardware tokens), exception management, and client incident reporting.
Key Responsibilities & Duties
Lifecycle Identity & Location Assurance
· Pre-Hire & Onboarding Audit: Oversee multi-point identity validation during recruitment (video interview image capture, SHL behavioral assessment photo capture, and Webex-based I-9 document verification via Sterling Portal).
· Day 1 New Hire Orientation (NHO): Monitor individual breakout identity checks, ensure camera visual verification matches stored I-9 records, and oversee Webex Admin Console IP and geographic location checks.
· Training-Stage Verification Governance: Audit daily training identity checks to ensure 100% trainee camera verification against enrolled reference photos, and oversee mandatory go-live identity gate audits.
· Quarterly & Event-Driven Revalidation: Direct 100% coverage quarterly identity validation across active operations teams, ensuring timestamped visual ID card checks, and photo captures are logged.
Continuous Technology & Hardware Monitoring
· Sentinel Vision Monitoring Oversight: Manage operational compliance for the Sentinel Vision (Lite) continuous workstation monitoring system, tracking alerts for loss of face match, multi-person frame detection, and screen recording activity.
· Physical & Hardware Audits: Enforce physical location checklist audits, including PC/monitor asset tag verification, wall outlet types, ISP modem validation, travel router/VPN checks, and phone verification.
· Alternative Token Governance: Oversee the biometric Yubikey opt-out program for clients prohibiting Sentinel deployment, ensuring in-person/on-camera enrollment standards.
Exception Management & Incident Escalation
· Incident Response & Investigation: Act as the primary compliance point of contact when identity or location discrepancies occur. Immediately pause training/system access, perform trigger escalation and create iSmart IT Incident (INC) tickets for Information Security.
· Client & Executive Notification: Lead rapid escalation protocols, ensuring immediate notification to Account Teams for confirmed or suspected impersonation cases.
· Cross-Functional Coordination: Collaborate with InfoSec, IT/Logistics, Asset Recovery, Talent Acquisition, Service Delivery, and HR to resolve access/location violations within defined SLAs (e.g., 24-hour escalation targets).
Compliance Governance, Data Security & Reporting
· Record & Evidence Management: Ensure all timestamped evidence records, photo captures, and audit trails are securely maintained in eDMS (and interim Smartsheet logs) in compliance with 90-day retention policies.
· Performance & Risk Reporting: Consolidate findings across all identity-verification checkpoints into monthly Performance & Risk Reports for executive review.
· Threat Intelligence Reviews: Participate in threat-intelligence reviews to evaluate emerging remote impersonation risks and recommend control enhancements.
- Education: Bachelor’s degree in business administration, Human Resources, Criminal Justice, Information Security, Compliance, or related field.
- Minimum of 1 to 3 years of experience in Talent Management, Recruitment, or HR Operations, with demonstrated leadership in US HR program delivery.
- Soft Skills: Exceptional attention to detail, strong analytical and investigative skills, firm adherence to ethical standards ability to manage sensitive HR data with integrity. Proficiency in MS Office tools and data privacy guidelines, and strong executive communication skills.
- Key Performance Indicators (KPIs)
- Audit Coverage: 100% compliance rate on mandatory training stage and quarterly operational identity checks.
- SLA Adherence: 100% compliance with defined review SLAs for Sentinel alerts and iSmart incident escalations.
- Data Security & Integrity: Zero unauthorized data retention or privacy breaches across identity records.
- Client Trust: Rapid turnaround and complete documentation on all client-notified impersonation inquiries.
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.