质量和计费运营专员 | Edlight
Quality and Billing Operations Specialist | Edlight
Hi!
我们是Boosta，一家控股科技公司，致力于创建、开发和投资具有全球潜力的数字业务。目前，我们与来自世界各地的800多名专家合作，数百万用户使用我们的产品和服务。
我们正在寻找一名质量与账单运营专员加入Edlight——一个为学生和专业人士打造人工智能产品和专家服务的业务部门。
您将专注于以下工作：
- 处理支付提供商发出的欺诈警报。
- 管理支付系统中的新争议并创建CRM任务。
- 处理Solidgate预防警报和RDR争议。
- 发放退款。
- 审核并处理潜在的争议。
- 在CRM中处理账单任务。
- 验证可疑客户。
- 分析运营效率和KPI执行情况。
- 更新知识库中的相关文章和指南。
- 分析退款和争议数据趋势。
- 处理英文文本、文档、政策和通信。
如果您符合以下条件，将是我们的理想人选：
- 英语水平必须达到C1（高级），书面和口语均需达标。
- 具备高级的Microsoft Excel技能。
- 具备基本的欺诈与风险管理技能，用于手动操作任务。
- 具备支付运营专业知识：退款、警报、争议。
- 了解基本的支付系统。
- 具备基本的CRM和流程管理技能。
- 能够处理大量工单。
- 能够在多个系统间切换。
- 能够处理重复的运营流程，同时保持对异常和错误的高度敏感。
我们的招聘流程：
- 第一步：初步筛选。
- 第二步：面试。
- 第三步：测试任务。
- 第四步：背景调查。
- 第五步：发放工作邀约！
与我们共事您可以期待：
- 强大的团队和成长环境
- 与经验丰富且积极进取的专业人士一起工作，这有助于快速职业成长和高绩效表现。
- 远程办公与灵活时间安排
- 您可以在每天上午8点至11点（基辅时间）之间开始工作，并在下午5点至8点之间结束，同时考虑团队协作时间。您也可以前往我们在基辅的办公室或利沃夫和华沙的联合办公空间。
- 休息与恢复时间
- 每年28个工作日的带薪假期，30天病假，以及所有公共假日。您还可以安排工作日调换——将工作日与休息日互换。
查看英文原文
Hi!
We are Boosta, a holding tech company that creates, develops, and invests in digital businesses with global potential. Today, we collaborate with over 800 specialists from different parts of the world, and millions of users use our products and services.
We’re looking for a Quality and Billing Operations Specialist to join Edlight — a business that builds AI products and expert services for students and professionals.
What you’ll be focusing on:
- Processing fraud alerts from payment providers.
- Managing new chargebacks in payment systems and creating tasks in the CRM.
- Addressing Solidgate prevention alerts and RDR chargebacks.
- Issuing refunds.
- Reviewing and handling potential chargebacks.
- Handling Billing tasks in CRM.
- Verifying suspicious customers.
- Analyzing operational efficiency and KPI adherence.
- Updating relevant articles and guides in the knowledge base.
- Analyzing refund and chargeback data trends.
- Working with English-language texts, documentation, policies, and correspondence.
You are our ideal candidate if you:
- Have English at C1 (Advanced) level, both written and spoken, as a must.
- Have advanced Microsoft Excel skills.
- Have basic Fraud & Risk Management skills for manual operational tasks.
- Have Payment Operations expertise: Refunds, Alerts, Disputes.
- Have basic knowledge of payment systems.
- Have basic CRM & Process Management skills.
- Have the ability to process a large volume of tickets.
- Have the ability to navigate multiple systems.
- Have the ability to work with repetitive operational processes while maintaining a strong eye for anomalies and errors.
Our hiring flow:
- Step 1: Pre-screen.
- Step 2: Interview.
- Step 3: Test task.
- Step 4: Reference check.
- Step 5: Job Offer!
What you can expect from working with us:
- Strong team and growth environment
- Work alongside experienced and motivated professionals. This enables rapid professional growth and high performance.
- Remote work & flexible schedule
- You can start your workday anytime between 8:00 AM and 11:00 AM (Kyiv time) and finish between 5:00 PM and 8:00 PM, considering team collaboration hours. You’re also welcome to visit our office in Kyiv or coworking spaces in Lviv and Warsaw.
- Time to recharge
- 28 working days of paid vacation per year, 30 sick leave days, and all public holidays observed. You can also arrange a workday transfer — swapping a working day with a day off and vice versa.
- Health & well-being support
- For the team in Ukraine — medical insurance, compensation for sports activities, books, and therapy sessions. We care about physical and mental well-being because we play the long game.
- Learning & development
- Compensation for courses and conferences, leadership training, internal lectures, English lessons, and speaking clubs.
- Team time
- Quarterly online or offline team-building events. We know how to not only work together but also connect beyond daily tasks.
- Social Impact
- The Ukrainian Victory Support program and other charitable initiatives aimed at supporting Ukraine.
Gifts for special occasionsWe celebrate important moments together — we give gifts for special occasions in your life and career.
Originally posted on Himalayas