My Hearing Centers - Patient Relations Coordinator
听力中心 (My Hearing Centers) 是世界领先的听力保健公司之一，正在寻找一名兼职患者关系协调员加入我们的团队。病人关系协调员在提供特殊的患者体验方面发挥着重要作用。这个职位负责安排约会，进行出境患者通信和确保支持质量护理的准确文档。理想候选人是细节化，专注于患者，并且舒适地工作在快速发展的，大量环境中。基本责任和责任 · 准确和细节关注的安排和协调患者约会，包括开放大厅活动。· 进行大量外出电话，电子邮件和其他病人通信。· 为患者提供有关服务和约会的明确和专业信息。· 记录患者互动的详细和精确笔记以支持持续护理。· 在根据患者需求个性化对话时遵循既定的沟通脚本。·通过卓越客户服务建立和保持积极的患者关系。· 与内部团队合作确保满足患者需求和期望。·强大的组织技能和细节关注 · 优秀的口头和书面沟通能力 · 在大量环境中有效管理多项任务和工作的能力 · 专注于客户的心态，热衷于帮助他人 · 患者关系，客户服务，呼叫中心或类似角色中的先验优先关键能力 · 规划和文档的准确性和一致性 · 优先考虑任务并遵守截止日期的能力 · 职业交流和人际技巧 · 快速发展的环境中适应性 · 对多样性，公平性和包容的承诺 · 能够在计算机上长时间坐着，站着和工作。我听力中心是一个平等机会的雇主。我们致力于为所有员工和申请人提供包容的工作场所和同等就业机会。根据美国残疾人法 (ADA) 和适用法律，残疾人可获得合理住宿。最初发布在喜马拉雅山
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My Hearing Centers, part of WS Audiology (WSA), one of the world’s leading hearing care companies, is looking for a Part-time Patient Relations Coordinator to join our team.
The Patient Relations Coordinator plays a vital role in delivering an exceptional patient experience. This position is responsible for scheduling appointments, conducting outbound patient communications, and ensuring accurate documentation to support quality care. The ideal candidate is detail-oriented, patient-focused, and comfortable working in a fast-paced, high-volume environment.
Essential Duties & Responsibilities
- Schedule and coordinate patient appointments, including Open House events, with accuracy and attention to detail
- Conduct a high volume of outbound calls, emails, and other patient communications
- Provide clear and professional information to patients regarding services and appointments
- Document detailed and accurate notes from patient interactions to support continuity of care
- Follow established communication scripts while personalizing conversations based on patient needs
- Build and maintain positive patient relationships through exceptional customer service
- Collaborate with internal teams to ensure patient needs and expectations are met
Qualifications
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and work efficiently in a high-volume environment
- Customer-focused mindset with a passion for helping others
- Prior experience in patient relations, customer service, call center, or a similar role preferred
Key Competencies
- Accuracy and consistency in scheduling and documentation
- Ability to prioritize tasks and meet deadlines
- Professional communication and interpersonal skills
- Adaptability in a fast-paced environment
- Commitment to diversity, equity, and inclusion
Physical Requirements
- Ability to perform essential job functions with or without reasonable accommodation
- Ability to sit, stand, and work at a computer for extended periods
Equal Opportunity Employer
My Hearing Centers is an Equal Opportunity Employer. We are committed to providing an inclusive workplace and equal employment opportunities for all employees and applicants. Reasonable accommodations are available for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable laws.
Originally posted on Himalayas