欺诈运营分析师
Fraud Operations Analyst
关于Sezzle：
以赋能下一代的金融为目标，Sezzle正在超越支付方式，重新定义购物体验，将尖端科技与无缝、无利息的分期付款计划相结合，让购物更智能、更便捷。我们不仅仅在改变支付方式；我们正在重新定义人们如何发现、互动和购买他们喜爱的商品，同时通过提高转化率和订单价值，对商户销售产生实际影响。随着我们继续塑造金融科技和零售业的未来，我们正在打造一个创新、充满活力的团队，热衷于创造的不只是交易，而是一段真正独特的购物旅程。如果你对在技术领域突破界限、为消费者和商户带来变革性体验充满热情，欢迎加入Sezzle，共同创造购物的未来！
职位简介：
我们正在寻找一位才华横溢、积极进取的购物风险欺诈运营分析师，要求具备顶尖的专业能力，高智商加高情商。这个职位提供了一个在快速发展的团队中，在动态、快节奏环境中成长的机会，并拥有丰富的职业发展机会。作为优化在线购物体验的一部分，Sezzle持续监控用户和交易中的异常或欺诈行为。我们的欺诈运营团队会审查由Sezzle欺诈检测系统标记的可疑活动，或由客户支持人员升级的问题。欺诈运营分析师将阻止被认定为欺诈或高风险的用户，并清除我们自动化系统和支持人员的误报标记。我们持续关注欺诈行为的新趋势，并不断改进我们的政策和流程，以保持领先一步。我们正在寻找一位能够全职从事以下班次之一的同事：
- 周一至周五，本地时间（中部时区）上午9:00至下午5:30。
这将是一个非豁免/按小时计酬的职位。由于职位要求，仅接受英文简历。
薪酬：
该欺诈运营分析师的薪酬范围为每月1,500 - 2,000美元（税前），作为承包商。该范围旨在体现技能、经验和为团队带来的价值，确保行业内的竞争力和公平薪酬。
你将负责：
- 对欺诈和滥用行为进行实时交易和其他客户行为的监控并进行人工审核。
- 使用内部政策调查单个交易。
查看英文原文
About Sezzle:
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
About the Role:
We are seeking a talented and motivated Shopper Risk Fraud Operations analyst who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement. As part of optimizing the online shopping experience, Sezzle constantly monitors users and transactions for abusive or fraudulent behavior. Our Fraud Operations team reviews suspicious activity flagged by Sezzle’s fraud detection system or escalated from Customer Support agents. Fraud Operations Analysts will block users deemed fraudulent or risky, and clear false positive flags from our automated systems and support agents. We monitor for new trends in fraudulent behavior and continuously evolve our policies and procedures to stay one step ahead. We are looking for a teammate who can work one of the shifts listed below full-time:
- Monday -Friday between 9:00 am - 5:30 pm - local time (Central time zone).
This will be a non-exempt/hourly position. Due to the requirements of the position, only English resumes will be accepted.
Compensation:
For this Fraud Operations Analyst the compensation range is $1,500 - $2,000 USD GROSS per month as a contractor. This range is designed to reflect the skills, experience, and value brought to the team, ensuring competitive and fair pay within the industry.
What You'll Do:
- Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
- Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
- Understand our systems and tools; investigate account patterns through data analysis.
- Research fraud and user behavior to contribute to machine learning models, rules and other detection systems.
- Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
- Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
- Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
- Handle escalations from internal and external stakeholders in a professional and efficient manner.
What We Look For:
- Bachelor's degree from an accredited institution
- Minimum 1 year of experience in investigating and resolving fraud incidents
- Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
- Attention to detail and ability to multitask
- Excellent problem-solving and analytical skills
- Strong business judgment and communication skills
- Ability to self-start and work with minimal supervision after training
- Able to work through holidays
- Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.
Preferred Qualifications
- Minimum 1 year of experience in investigating and resolving fraud incidents
- Work experience in fintech, payments, lending, banking, or financial institutions is a plus
- Degree in statistics, math, finance, economics, or related quantitative discipline; graduate degree a plus
- Experience in using database query language (e.g. SQL, etc), and data processing and analytics tools such as Python / R / SAS is a plus
- Ideal candidate will be available to start within two weeks following an offer
About You:
- You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
- You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
- You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
- You earn trust - you listen attentively, speak candidly, and treat others respectfully.
- You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
- You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.
What Makes Working at Sezzle Awesome:
At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
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