自动IME客户服务中心行政
Auto IME Customer Service Admin
职位概述
客户服务中心代表管理员将负责监督与客户服务流程相关的行政职责。Dane Street的成功每天都依赖于个人和团队的贡献。我们关心我们的客户、彼此以及Dane Street。我们每个人都有责任维护一个积极的工作环境，以促进客户满意度和成果。
Dane Street的成功每天都依赖于个人和团队的贡献。我们关心我们的客户、彼此以及Dane Street。我们每个人都有责任维护一个积极的工作环境，以促进客户满意度和成果。
主要职责与任务
- 及时起草收到的转介信息，包括人口统计信息、诊断结果、要求的截止日期和专业领域。
- 正确且准确地完成接待流程，根据正确的流程操作关闭接待。
- 在8小时工作日内处理客户邮件，向相应的转介提供必要的信息，同时将邮件分配/升级给相应的团队成员。
- 协助Dane Street的“接待”流程，确保收到的转介、记录、费用表等及时上传到相应案件，并进行适当的通知。
- 处理对客户的邮件/电话联系，以获取案件所需的必要信息和/或医疗记录，确保案件得到正确处理。
- 从客户平台如iCase中请求并提取医疗记录，并将其上传到相应的转介中。在收到医疗记录后通知CSR团队。
- 选择并分配收到的转介，确保队列在CSR和QA之间均衡分配。
- 根据确认的医生费用和客户报价，在CSR和QA板上对转介进行计费。
- 协助审核即将到期的转介，以确保案件已正确处理。
- 当团队成员请假时，协助进行医生联络和转介分配。
其他职责和特殊项目，根据业务需求指派。
要求
教育/资质：
优先考虑拥有副学士学位或学士学位。
相关工作经验：
在医疗和/或保险领域的业务经验优先。
相关技能/能力：
具备出色的沟通能力，对补偿有清晰的理解。
查看英文原文
JOB SUMMARY
The Customer Service Representative Administrator will be responsible for overseeing the administrative duties that are related to the customer service process. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
MAJOR DUTIES & RESPONSIBILITIES
- Draft incoming referrals including demographic information, diagnosis, requested due date, and specialty within a timely manner of receipt.
- Correctly & accurately complete the intake process by closing the intake according to proper workflow procedures.
- Filter through client emails throughout an 8-hour workday providing necessary information to the appropriate referral while also delegating/escalating emails to the appropriate team member.
- Assist with Dane Street’s “Intake” to ensure that incoming referrals, records, fee schedules, etc. is uploaded into the respective case timely and with the appropriate notifications made.
- Handle outreach emails/calls to clients in order to obtain the necessary information and/or medical records for the case to ensure proper handling.
- Requesting and pulling medical records from client platforms such as iCase and uploading them to the respective referrals. Notify the CSR team once medical records are received.
- Selecting and assigning incoming referrals. Ensuring the Queues are evenly distributed between CSR’s and QA’s.
- Invoicing referrals on the CSR and QA board based on the confirmed physician’s fees and client quotes.
- Assisting in auditing referrals with upcoming due dates to ensure the case was processed correctly.
- Assisting with physician outreaches and referral assignments when team members are on PTO.
Other duties & special projects, as assigned and based on business needs.
Requirements
EDUCATION/CREDENTIALS:
An Associate’s Degree or Bachelor’s Degree is preferred.
JOB RELEVANT EXPERIENCE:
Business experience in a healthcare and/or insurance setting is preferred.
JOB RELATED SKILLS/COMPETENCIES:
Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.
WORK FROM HOME TECHNICAL REQUIREMENTS:
Supply and support their own internet services.
Maintaining an uninterrupted internet connection is a requirement of all work from home position.
This job description is subject to change at any time.
Benefits
Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.
ABOUT DANE STREET:
A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.
Originally posted on Himalayas