远程电子商务支持专员
Remote E-commerce Support Specialist
职位简介：
我们正在寻找一位积极主动、以客户为中心的远程电子商务支持专员，为一家基于亚马逊的厨房用品业务提供支持。理想的候选人性格外向、技术娴熟，能够在与客户沟通的同时解决问题并支持日常运营。该职位需要对公司的产品和品牌有深入理解，具备出色的问题解决能力，并能在结构化、快节奏的电商环境中高效工作。成功人选将在客户沟通、问题解决、账户支持和整体运营效率方面发挥关键作用。
主要职责：
- 回应客户的咨询、问题和投诉。
- 主动致电客户以解决他们的担忧。
- 深入了解公司的品牌和产品。
- 支持账户管理和日常运营。
- 协助客户服务和电子商务相关任务。
- 保持客户互动和账户更新的准确记录。
- 与内部团队协作，确保问题及时解决。
- 监控客户请求并跟进以确保满意结果。
- 完成岗位相关的其他任务。
任职资格与要求：
- 英语流利（书面和口语）。
- 优秀的专业和沟通能力。
- 具备技术领导经验，有相关亚马逊经验或类似的实际操作技能。
- 具有较强的销售经验，并愿意进行客户拓展。
- 需要有账户管理经验。
- 性格外向、充满活力、专业，以客户为中心。
- 具备出色的谈判、解决问题和批判性思维能力。
- 自信果断，能够在必要时处理困难情况并坚持立场。
- 熟悉技术，能够快速学习新系统、流程和技术概念。
- 能够专业地与客户沟通并解决问题。
- 具有强烈的主人翁意识、责任感和担当。
- 有使用CRM系统的经验。
- 有ERP系统经验者优先。
- 注重细节，能够在快节奏环境中处理多项任务。
- 能够快速学习新系统、软件和工作流程。
- 熟练使用Microsoft Office（Word、Excel、Outlook）及标准办公工具（邮件、电子表格、文档管理）。
- 具有创新思维，高度适应性强
查看英文原文
Job Summary:
We are seeking a proactive and customer-focused Remote E-commerce Support Specialist to support an Amazon-based kitchen products business. The ideal candidate is outgoing, tech-savvy, and confident communicating with customers while resolving issues and supporting day-to-day operations. This role requires a strong understanding of the company's products and brand, excellent problem-solving skills, and the ability to thrive in a structured, fast-paced ecommerce environment. The successful candidate will play a key role in customer communication, issue resolution, account support, and overall operational efficiency.
Key Responsibilities:
- Respond to client inquiries, issues, and complaints.
- Make outbound calls to resolve customer concerns.
- Develop a strong understanding of the company's brands and products.
- Support account management and daily operations.
- Assist with customer service and ecommerce-related tasks.
- Maintain accurate records of customer interactions and account updates.
- Collaborate with internal teams to ensure timely issue resolution.
- Monitor customer requests and follow up to ensure satisfactory outcomes.
- Perform other duties related to the position as assigned.
Qualifications & Requirements:
- Proficient level of English (written and spoken).
- Excellent professional and communication skills.
- Technical Lead experience with relevant Amazon experience or similar hands-on expertise.
- Strong sales experience with a willingness to perform client outreach.
- Account management experience is required.
- Outgoing, energetic, and professional with a customer-focused approach.
- Strong negotiation, problem-solving, and critical-thinking abilities.
- Confident and assertive, with the ability to handle challenging situations and stand firm when necessary.
- Tech-savvy, and able to quickly learn new systems, processes, and technical concepts.
- Comfortable speaking with customers and resolving issues in a professional manner.
- Strong sense of ownership, accountability, and responsibility.
- Experience using CRM systems.
- Experience with ERP systems is a strong plus.
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Ability to quickly learn new systems, software, and workflows.
- Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management).
- Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach.
- Positive attitude and the ability to learn and adapt quickly.
- Ability to understand and follow established processes accurately with minimal supervision.
- Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs.
- Interested in long-term career opportunities.
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
Compensation & Benefits:
- 100% remote work.
- Compensation in USD.
- Full-time position with 40 hours weekly.
- Please note that this is a long-term opportunity.
- Great work environment with potential for growth.
Originally posted on Himalayas