Customer Service Agent: German (11:00am - 20:00pm)
我们是热门，世界领先的文化和现场娱乐技术平台。我们的使命？民主化到达文化和娱乐。通过专有尖端技术和数据驱动方法，我们正在彻底改变人们与现场娱樂互动的方式。每月，我们的平台激励超过3亿人在55个国家 （而且数量）发现难忘的经验，同时也为活动创作者提供了我们的数据和技术，帮助他们扩展，创新和增强他们的活动以达到新的观众。我们的结果？我们已经与 Netflix 等行业领导者合作。巴塞罗那和普拉梅瓦雷萨声，展示了国际获奖经验，并得到了一些领先的全球投资者的支持！令人印象深刻，对不对？为了实现我们的使命，我们正在寻找具有实践思维能力的酒吧升级者，他们渴望帮助塑造娱乐未来。准备好成为体验的一部分吗？现在，让我们讨论这个角色以及你将做什么来帮助实现 Feber 任务。关于这一角色：我们爱客户，总是致力于提供最好的服务。如果你喜欢在家工作，这份工作适合你！信息：班上时间安排是11:00至20:00 （5天/周）休息1小时。你将被期望：· 通过电子邮件，电话或社交媒体来服务客户解决任何发生的事件 · 管理接入通话和聊天以及客户服务询问 · 使用正确的方法/工具提供准确，有效和完整的信息 · 处理客户投诉，在时间限内提供适当的解决方案和替代品；关注以确保解决。记录客户互动，处理客户帐户和文件文档 · 遵循通信程序，指南和政策 · 采取额外的英里参与客户 · 因为事件的解决不常规，操作部将进行并行工作。关于你：· 具有前的用户支持或客户服务职位，是非常有价值的。· 优先使用 Zendesk 之前的经验。· 高水平的德语 （口头和书面）和流利的英语，西班牙语或葡萄牙语。· 有能力规划，组织，优先级和执行同时任务。· 具备良好的沟通和人际交往技能。· 是一个解决方案导向和可靠的专业人士。· 极其细节化，以优秀的时间管理方式。
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Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
About the role:
We love our customers and always aim to provide the best service. If you like working at home, this job is for you!
INFO: The Schedule for the shift is 11:00 am- 20:00 pm (5 days/week) with 1 hour of break.
You will be expected to:
- Customer Service by e-mail, phone or social media for solving any incidents generated
- Managing incoming calls and chats and customer service inquiries
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
About you:
- Previous experience in User Support or Customer Service positions are highly valuable.
- Previous experience using Zendesk is preferred.
- High German level (oral & written) and fluent in English, Spanish or Portuguese.
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
- Have good communication and interpersonal skills.
- Are a solution-oriented and reliable professional.
- Are incredibly detail-orientated with excellent time-management skills.
- Are flexible. Everything can change very quickly and you know how to adapt
- Have excellent interpersonal and communication skills.
- Be decisive and organized.
- Love being part of a dynamic team in a growing company.
- Candidates must reside in Brazil
You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.
This role is located in Brazil.
Benefits & Perks
- Home office
- Great work environment with a young, international team of talented people to work with!
- Possibility to receive in advance part of your salary by Payflow
- 40% discount on all Fever events and experiences
- Health Insurance
- Gympass Membership
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Originally posted on Himalayas