PSO Technical Project Engineer
我们正在寻找一个高技能的 PSO 技术项目工程师 (CCaaS & UCaaS) 来领导客户通信平台的端到端实施。在这个角色中，你将管理全周期内装载项目的，配置和部署通信系统，支持技术集成，并确保客户的无的实时体验。你将担任首要实现业主，与强大的面向客户沟通和项目交付纪律桥梁技术执行。如果你喜欢解决实施挑战，与通信平台合作，并从头到尾管理客户面对技术部署，这份职位是适合你的。职责和责任 ·从开启到直播，通过超级护理进行全周期实施项目 （通常3090天）· 根据工作负载拥有并管理12个同时实现的客户；与客户开展项目的范围定制，要求收集和解决方案设计 ·配置和部署 CCaaS 和 UCaaS 平台如 Zoom,Five9,Genesys,Dialpad 或类似系统 ·管理包括数字移植，路由配置，系统配置和 UAT 测试在内的技术设置 ·支持 API 和连接系统的集成和配置。· 作为客户在整个实施生命周期中的主要接触点 · 与 IT,项目经理和支持团队合作以确保交付成功 · 在现场后确保顺利转向供应商支持或运营团队 · 创建和维护执行文档，安装指南和技术玩本 ·识别实现风险，解决部署问题并建议实时解决方案要求技术专业知识 · CCaaS 和/或 UCaaS 平台的经验 （例如 Zoom,Genesys,Five9,Dialpad 等）·强有力的系统配置，电话设置和呼叫流设计理解 · 具有集成，API 和技术实施工作流程的经验 · 在 SaaS 上架，技术咨询或实现工程方面的背景 · 有力的解决问题和系统思维思维 · 管理复杂的执行时间表和多个利益相关者 ·高度组织，重视细节 · 现场实运行期间舒适地解决技术问题的故障
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We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.
If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.
Duties and Responsibilities
- Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
- Own and manage 1–2 concurrent client implementations depending on workload
- Conduct project scoping, requirements gathering, and solution design with clients
- Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
- Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
- Support integration and configuration of APIs and connected systems where applicable
- Facilitate client onboarding sessions, training, and implementation workshops
- Serve as the primary point of contact for clients throughout the implementation lifecycle
- Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
- Ensure smooth transition to vendor support or operations teams after go-live
- Create and maintain implementation documentation, onboarding guides, and technical playbooks
- Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time
Requirements
Technical Expertise
- Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)
- Strong understanding of system configuration, telephony setup, and call flow design
- Experience with integrations, APIs, and technical implementation workflows
- Background in SaaS onboarding, technical consulting, or implementation engineering
Core Skills
- Strong problem-solving and systems-thinking mindset
- Ability to manage complex implementation timelines and multiple stakeholders
- Highly organized with strong attention to detail
- Comfortable troubleshooting technical issues during live implementations
Communication & Soft Skills
- Strong English communication skills (fluent required)
- Confident leading client-facing calls, workshops, and training sessions
- Customer-focused, empathetic, and solution-oriented approach
- Ability to work independently in a remote, cross-functional environment
- Strong documentation skills and ability to translate technical work into clear processes
Bonus Points:
- Experience designing or managing backend workflows for operational processes.
- Familiarity with automation testing and data extraction from PDFs or other structured documents.
- Experience working in startup or remote operations environments.
- Exposure to HIPAA-compliant processes or healthcare operational workflows.
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
Learn More
Stay updated on open roles and industry insights.
Follow us on:
- YouTube
- Visit our website:
Tune in to our What Worked podcast
Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
Learn More
Stay updated on open roles and industry insights.
Follow us on:
- YouTube
- Visit our website:
Tune in to our What Worked podcast
Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.
Originally posted on Himalayas