Technical Advisor
职位描述：技术顾问是客户的主要技术接触点，负责根据项目范围要求实施和/或协调环境创建和数据迁移。技术顾问参与了新客户的实现生命周期的所有阶段以及现有客户迁移到 AWS 环境中。（发现，测试，部署，后行实时支持）.项目责任包括：收集客户需求，有效地发现了解当前状态，未来系统设计和系统基础设施配置，NextGen 解决方案的技术组件配置，对系统和用户维护知识转移给客户，在整个项目实施周期中并进行后续支持中解决问题，并在项目经理和内部领导层通过识别风险和沟通问题。·记录和验证客户要求以及将 NextGen 功能映射到下面。·为每个项目创建一个系统蓝图和数据流图。· 进行咨询会议 （电话和亲身）以确保解决方案的技术准备，以生产。· 参加内部项目会议并提供有关活动和产品进展情况的状态。·参加客户项目会议并为客户提供活动和产物进展情况的最新信息，以及就技术架构要求咨询客户。·确保基础设施符合技术规范和最佳实践。· 为内部和外部用户提供特定功能领域的可访问资源。·执行和修改 SQL 和 Powershell 脚本以满足客户需求。·记录最佳实践，解决方案，并贡献解决方案库；参与内部知识分享；不断审查发布的反，并回答问题。· 领导和参加继续教育会议。· 及时完成新版本培训；在每个产品发布中完全了解新的和/或增强的功能。· 完成解决客户问题的基本和复杂故障排除步骤；参与其他团队，· 执行支持职位总体目标的其他任务。要求：· 学士学位。· 或任何提供该职位所需资格的教育与经验组合。需要经验：· 7+年
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Job Description:
The Technical Advisor is the main technical point of contact for the client and is responsible for implementing and/or coordinating environment creation and migration of data as required by the scope of the project. The Technical Advisor participates in all stages of the implementation lifecycle for implementing new clients and migrating existing clients into an AWS environment. (Discovery, Testing, Deployment, Post Go Live Support). Project responsibilities include: gathering of customer requirements, effective discovery to understand current state, future state system design and configuration of the system infrastructure, configuration of the technical components of the NextGen solution, knowledge transfer to the customer on system and user maintenance, troubleshooting issues throughout the implementation project cycle and post go-live support, and identifying risks and communicating issues through the Project Manager and internal leadership.
· Document and validate customer’s requirements and map to NextGen functionality.
- Create a system blueprint and dataflow diagram for each project.
- Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution for production.
- Attend internal project meetings and provide status on progress of activities and deliverables.
- Attend client project meetings and provide status on progress of activities and deliverables as well as consult clients on technical architecture requirements.
- Ensure infrastructure meets technical specifications and best practices.
- Be a “go-to” resource for specific functional areas for both internal and external users.
- Execute and modify SQL and Powershell scripting to meet customer needs.
- Document best practices, solutions and contribute to a solutions repository; contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions.
- Lead and participate in Continuing Education sessions.
- Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release.
- Complete basic and complex troubleshooting steps to resolve customer issues; engaging other teams,
- Perform other duties that support the overall objective of the position.
Education Required:
- Bachelor’s degree.
- Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
- 7+ years of experience healthcare IT in technical role – preferably with enterprise solutions.
- Experience with software in a SaaS / Cloud computing environment.
License/Certification Required:
· Industry certification in networking, SQL, etc.
Knowledge, Skills & Abilities:
- Knowledge of:
- Skill in: Customer centric; excellent organization, communication, collaboration and listening skills, analytical, problem solver, technology and troubleshooting skills.
- Ability to: Independently execute client projects. Read and understand a technical specification from a vendor. Analyze vendor feedback and determine root cause and next steps. Engage with multiple projects & customers at the same time and manage priorities. Lead and facilitate customer workshops and sessions. Willingness to travel to customer sites as needed.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Originally posted on Himalayas