商业特殊服务支持分析师
Analyst, Commercial Special Servicing Support
商业特殊服务分析师负责管理与分配的多样化地理区域、非正常商业/业务用途抵押贷款组合相关的广泛任务，这些贷款由投资者拥有的商业用途、混合用途、独栋住宅/多户型租赁和/或独栋住宅/多户型过渡性房产担保。该职位职责包括对抵押财产信息进行分析、贷款会计处理、贷款文件审查、供应商管理、市场研究、直接与投资者沟通、报告工作，并在需要时协助特殊服务资产经理。该职位将经常与公司海外资源合作。该职位也可能根据需要支持主要商业服务代表进行财产和/或市场分析、借款人互动和投资者咨询。
岗位职责和职责：
要成功履行本职位，个人必须能够满意地完成每项关键职责：
- 审查贷款会计并准备/验证法律要求的计算。
- 管理从借款人和内部团队接收的来电和信函。
- 审查评估师、经纪人、市场来源等提供的财产估值报告。
- 审查抵押财产的检查报告。
- 审查从借款人和/或物业经理处收到的财产运营信息。
- 审查商业贷款文件以确认借款人要求和条款。
- 审查正常贷款报告以识别可能转至特殊服务的商业贷款。
- 监控所有分配贷款抵押品的财产税和保险状况。
- 作为与外部特殊服务方的主要联系人和联络人。
- 处理来自外部特殊服务方的请求。
- 根据需要管理外部特殊服务方和资产经理的所有录入和付款交易指令。
- 按需维护系统数据和报告，以确保准确性和及时性。
- 定期与公司各部门（包括海外）的资源互动。
- 审查服务协议中的服务方责任、权限和截止日期。
- 处理第三方供应商（包括律师、检查员、评估师、物业经理、调查员、接管人、经纪人、承包商、产权代理、保险理赔员等）的发票和报告，按需处理。
- 支持商业主要服务代表进行借款人 outreach 工作、市场分析和投资者咨询，按需进行。
查看英文原文
The Commercial Special Servicing Analyst administers a wide range of tasks associated with an assigned portfolio of geographically diverse, non-performing, commercial/business purpose mortgage loans secured by investor owned commercial use, mixed use, SFR/multifamily rental and/or SFR/multifamily transitional properties. The role duties include analysis of collateral property information, loan accounting, loan document review, vendor administration, market research, direct investor communication, reporting, and assisting Special Servicing Asset Managers as needed. The position will frequently engage with Company offshore resources. The position may also support Primary Commercial Servicing representatives with property and/or market analysis, borrower interaction, and investor inquiries, as appropriate.
Job Functions and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
- Review loan accounting and prepare/verify calculations for legal demands.
- Manage inbound calls and correspondence received from borrowers and internal groups as appropriate.
- Review property valuation reports from appraisers, brokers, market sources, etc.
- Review collateral property inspections.
- Review property operating information received from borrowers and/or property managers.
- Review commercial loan documents for borrower requirements and covenants.
- Review performing loan reports to identify commercial loans at risk of transfer to special servicing.
- Monitor property tax and insurance status for all assigned loan collateral.
- Serve as main point of contact and liaison with external special servicers.
- Administer requests from external special servicers.
- Administer external special servicer and Asset Manager instructions for all posting and disbursement transactions as needed.
- Maintain system data and reports as needed to ensure accuracy and timeliness.
- Regularly interact with Company resources in various departments, including offshore.
- Review servicing agreements for servicer responsibilities, authorities and deadlines.
- Administer invoices and reports from third-party vendors, including attorneys, inspectors, appraisers, property managers, investigators, receivers, brokers, contractors, title agents, insurance adjusters, etc., as needed.
- Support Commercial Primary Servicing representatives in borrower outreach efforts, market analysis and investor inquiries, as needed.
- Comply with all Company requirements for training, compliance, audits and reporting.
- Anticipate/identify issues that could impact Company/client operations and suggest solutions.
- Complete other activities and duties as may be assigned.
Key Result Areas:
- Acknowledge/respond to external special servicer requests with 24 hours.
- Provide daily updates to external special servicer for requests outstanding for more than 24 hours.
- Process posting instructions from external epectial servicers with 24 hours.
- Process invoices within three (3) days of receipt
- Maintain 100% accuracy for all accounting calculations.
- Provide appropriate instructions to other departments within agreed upon servicing level standards.
- Successfully complete Company annual training requirements of not less than 40 hours.
Qualifications:
- Minimum 2 years’ experience with defaulted commercial loans.
- Demonstrated understanding of commercial loan document provisions, including interest accrual, tax and insurance administration, lender advances, etc.
- Demonstrated understanding of commercial loan covenants and covenant compliance.
- Demonstrated understanding of CRE income property operating documents such as rent rolls and income statements.
- Demonstrated effective communication skills, both verbal and written.
- Demonstrated ability to work independently with minimal supervision.
- Demonstrated effective problem solving and decision making skills.
- Demonstrated ability to comply with detailed reporting requirements.
- Demonstrated ability to work under pressure, meet deadlines and adjust to changing priorities.
- Demonstrated skills with Microsoft 365 Suite, Adobe applications
- Demonstrated skills with loan servicing applications (such as MSP, REALSynergy, Strategy, Enterprise, etc.).
- Demonstrated teamwork skills to collaborate with associates in multiple departments.
Training / Licensing Requirements:
· Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.
The salary range for this position is expected to be $55,000 to $70,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate.This position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans.
Originally posted on Himalayas