家庭服务协调员
Family Services Coordinator
这是一个华盛顿州远程职位，要求居住在华盛顿州。
协调患者就诊并提供患者支持服务，确保每次客户体验都积极、专业且高效。履行与收入周期相关的职责以实现最佳报销。工作内容可能包括：安排患者预约，与其他服务协调护理并减少访问延迟，处理 incoming referrals，对患者电话进行分诊并转至相应资源，收集和/或更新人口统计和财务信息，调查保险的预先授权和批准，接待患者，处理共付额和患者费用文件，并建立系统和资源以提高患者体验的流程和效率。
所需教育/经验：
- 高中文凭或同等经验。
- 至少一年客户服务和/或行政支持经验。
所需资质：- 对于在学校工作的员工，在开始雇佣前，个人需直接向人力资源部（电子方式）提交一份收据，证明已按照教育监督局长办公室（OSPI）的规定完成指纹采集过程。
优先考虑：
- 本科学位。
- 至少三年在医疗环境或相关领域的经验。
- 在医疗/客户服务环境中与公众有丰富互动的经验。
- 熟悉其他文化/双语能力。
薪资范围
23.15 - 34.73 美元/小时
薪资信息
此薪资范围是基于全职雇佣（每年工作2080小时）计算的。薪资由多种因素决定，包括公平性、技能、经验和专长，可能在提供的范围内有所变化。
非本地申请者声明
此薪资范围适用于西雅图地区，位于西雅图以外的职位可能根据各种因素有不同的薪资。
福利信息
西雅图儿童医院提供丰厚的福利包，包括医疗保险、牙科和视力计划、403(b)、人寿保险、带薪休假、学费报销等。更多福利详情请访问我们的网站。
关于我们
希望。关怀。治愈。这三个简单的词概括了我们在西雅图儿童医院所做的——帮助每个孩子过上最健康、最充实的生活。
查看英文原文
This is a Washington remote position, with residence in Washington State required.
Coordinate patient encounters and provide patient support services to ensure that each customer encounter is positive, professional and efficient. Fulfill revenue cycle related requirements for optimal reimbursement. Duties may include: scheduling patient appointments, coordinating care with other services and minimizing access delays, processing incoming referrals, triaging patient telephone calls to appropriate resources, collecting and/or updating demographic and financial information, investigating pre-authorizations and approval for insurance, checking in patients, processing co-pays and patient charge documents, and establishing systems and resources to improve processes and efficiency of the patient experience.
Required Education/Experience:
- High school diploma or equivalent experience.
- Minimum of one (1) year customer service and/or administrative support experience.
Required Credentials: - For staff that work in schools, prior to the start of employment, individuals are required to submit a copy of a receipt directly to Human Resources (electronically) confirming they have completed the fingerprinting process as outlined by the Office of Superintendent of Public Instruction (OSPI).
Preferred:
- Bachelor's Degree.
- Minimum of three (3) years experience working in a health care setting or related field.
- Significant experience working with the general public in a health care/customer service environment.
- Familiarity with other cultures/bilingual skills.
Compensation Range
$23.15 - $34.73 per hourSalary Information
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
Disclaimer for Out of State Applicants
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.
Benefits Information
Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.Additional details on our benefits can be found on our website .
About Us
Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.
U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
Our Commitment
Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.
Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
Originally posted on Himalayas