产品管理总监
Director, Product Management
ConnectWise 是一家行业领先、全球知名的软件公司，在北美、EMEA 和 APAC 地区拥有超过 3,000 名同事。作为一家以社区驱动的软件公司，我们致力于技术解决方案提供商的成功，我们的产品套件帮助超过 45,000 家合作伙伴更好地管理业务、更高效地销售、自动化服务交付，并远程控制技术，从而持续提供出色的客户体验。
我们的公司由我们的联系、我们的同事和我们的社区所驱动。我们接纳所有人。
变革者、创新者、文化爱好者——以及人类。
我们鼓励探索与辩论。我们把关键时刻视为里程碑。
我们看到你，重视你的独特贡献。我们包容、积极的文化为每一位同事奠定了基础，使他们因自己的观点和技能而受到重视，让你选择如何做出改变。
好奇吗？阅读这个机会，了解你如何在 ConnectWise 做出改变！
职位概述：
产品经理总监负责领导一个由初级到经验丰富的专业人士组成的全球团队，专注于管理我们的集成平台，并制定部门的愿景、策略和执行计划，使其与公司的目标保持一致。该角色支持跨职能团队，专注于提升所负责产品线的内容，提高整个组织的产品开发效率。
主要职责与工作内容：
• 为团队成员设定目标和成果指标
• 通常管理一个包含多个团队的部门或小型单位
• 影响他人接受特定的方法和实践
• 与高管领导层沟通并产生影响
• 负责功能策略的短期至中期执行及产品管理团队的运营方向
• 领导并优先安排团队的日常活动
• 管理、指导和辅导团队，以培养协作且充满活力的团队氛围
• 协调跨职能沟通，确保对项目和策略达成一致，提高效率
• 参与上市（GTM）信息传递、定位和策略
• 与客户和潜在客户互动，定义市场需求，并将这些需求转化为工程团队可以按规格、按时、在预算内交付的产品需求
• 代表 ConnectWise 公司参与重要客户活动
查看英文原文
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Director of Product Management is responsible for leading a global team of entry level to experienced professionals focused on overseeing our integrated platforms and developing the department’s vision, strategy, and execution in alignment with the company’s goals. This role supports cross-functional teams and focuses on enhancing content across the assigned product line that increases the efficacy of product development across the organization.
Essential Duties & Responsibilities:
• Sets goals and objectives for team members for achievement of operational results
• Typically manages a department or small unit that includes multiple teams
• Influences others to accept practices and approaches
• Communicates and influences executive leadership
• Owns short to mid-term execution of functional strategy and the operational direction of the Product Management team
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Participates in Go-To-Market (GTM) messaging, positioning, and strategy
• Interacts with customers and prospects to define market requirements, and translate these requirements into product requirements that the engineering team can deliver within specification, on time, and within budget
• Represents ConnectWise companies in key customer engagements, at analyst events, conferences and other venues • Builds, measures, and refines product requirements and user experience analysis process
• Co-creates and manages product lifecycle management and software development lifecycle
• Identifies, develops, and manages contractual, technical, and consulting relationships with strategic partners/customers and providers, including joint ventures, subsidiary relationships, and projects
• Gathers, validates, and evaluates product/market requirements through market and customer research, competitive, and product research
• Develops functional specifications for assigned product features to include effective product and user interface design, rapid prototyping, product validation testing, and usability testing, while ensuring that the product strategy is adhered to throughout the product life cycle
• Develops and delivers materials to the appropriate marketing and sales organizations which convey the purpose and details of the product, definition of its user, benefits to the customer, customization capabilities, and competitive comparison
• Leads the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations
• Monitors internal processes for efficiency and validity pre & post product launch/changes
• Delivers timely and high-quality product releases that solve our partners business problems
Knowledge, Skills, and/or Abilities Required:
• Exceptional leadership and customer service skills
• Ability to address complex problems that often require extensive investigation and analysis
• Willingness to work in a team environment • Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events • Excellent presentation and communication skills
• Critical thinking and problem resolution skills
• Project management, time-management, analytical skills
• Ability to be pro-active with a sense of urgency
• Strong ability to read, understand and communicate technical documentation
• Highly motivated person with the ability to work in a fast-paced environment that is continually changing
Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree in related field or equivalent business experience
• 8+ years of relevant experience
• 5+ years of managerial experience
• Preferred: Experience with B2B software products, services in MSP industry, and product development
Working Conditions:
• Onsite/Hybrid/Remote depending on location
• 20-30% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.