客户成功联络员
Customer Success Engagement Rep
在米特雷奇，我们是一支专注于建立在法律，风险，合规和人力资源功能方面简化运营的世界级产品技术人员团队。我们是一个紧密结合的全球分散的团队，在一个支持个人卓越的生态系统中勃发展，并自豪地表现出以其多元化的和包容性的工作文化为中心，围绕着伟大的员工实践，学习机会和乐趣！我们的文化是创业精神和企业投资的理想混合物，使得有机会与一些最复杂的前沿技术快速移动。超过35年来，米特雷克的专家一直致力于解决复杂需求。由于业务和合规要求，这个职位仅适用于居住在_Mexico_. 在该地区以外的候选人申请将不会被审查。******工作概述** 作为我们的合作伙伴客户的意识生成前线，参与代表 (ER) 是负责提高认识的人员，识别，联系和安排潜在雇主群体进行登录平台示范。ER 与合作伙伴和客户成功和账户管理密切合作，以提高认识并保持演示网络讲座管道满面。这种职位需要敏的优先级感，优秀的沟通技能以及高量外出活动的舒适性。填补这个角色的人必须具有弹性的能力，可教练能力和在快速变化的环境中工作的舒适度。这一角色与我们的账户管理，咨询服务，营销和产品部门密切合作，以建立认识和早期的客户关系。这份职位还将支持现有客户需要额外的管理，持续的技术集成，大量上传以及一般行政角色变化。**基本责任**:基本功能包括但不限于以下内容：- 登录过程中的接触点，协调实施和帐户团队以确保准确，无的设置
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At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
**_Due to business and compliance requirements, this position is open only to candidates residing in_ MEXICO _. Applications from candidates located outside this region will not be reviewed._**
**Job Overview**
As the front line of awareness generation for our partner’s clients, the Engagement Representative (ER) is responsible for driving awareness identifying, contacting, and scheduling prospective employer groups for onboarding demonstrations of our platform. The ER works closely with Partner & Customer Success and Account Management to drive awareness and keep the demo webinar pipeline full.
This position requires a keen sense of prioritization, excellent communication skills, and comfort with high-volume outbound activity. The individual who fills this role needs to be resilient, coachable, and comfortable working in a fast-paced, frequently changing environment. This role works closely with our Account Management, Advisory Services, Marketing, and Product departments to build awareness and early-stage relationships with clients.
This role will also support existing customers with additional administration as needed, ongoing technical integrations, bulk uploads, and general administrative role changes.
**Essential Duties & Responsibilities**:
The essential functions include, but are not limited to the following:
- A point of contact during onboarding, coordinating with implementation and account teams to ensure accurate, seamless setup and provisioning.
- Have a working knowledge of the product(s) and be able to speak to or demo use cases at a high level
- Making calls into employer groups to schedule demonstrations of product/platform
- Keeping onboarding demo pipeline full by proactively reaching out to new clients through calling
- Setup of new partner portals and edits of existing partner portals, including any custom branding or edits required
- Assist with bulk user and client uploads to set up clients in platform
- Partner with Customer Support, Account Managers, Product, Advisory Services, and Customer Success Manager to capture product feedback and stay up to date on platform changes
- Tracking and documenting applicable fields within Salesforce.com and other internal tools to ensure pertinent information is reaching the correct teams and workspaces
- Provide monthly updates on goals and KPIs for tracking and goal attainment to manager and utilization data to client
- Perform other duties as assigned
**Requirements & Skills:**
Required:
- One or more years of experience in customer service, telemarketing, administrative, and/or sales environment preferred
- Excellent interpersonal, verbal, and written communication skills, including active listening and the ability to adapt to different communication styles
- Effective customer service skills with a professional sense of compassion for difficult situations
- Computer proficiency required, including Microsoft Office skills, email, internet, and CRM systems (e.g., Salesforce)
- Ability to manage heavy volume of phone communication
- Ability to organize and efficiently manage multiple priorities with a sense of urgency
- Ability to work effectively independently and as part of a team
Preferred:
- Experience contacting companies and individuals via phone in a high-volume capacity to generate new business or raise awareness
- Experience with Nooks, Orum, or similar auto-dialer technology
- Experience with Outreach, SalesLoft, or similar technology
- Experience in insurance, health care, or HR technology industries
**Education:**
- Education Requirements
- Associate's degree OR equivalent combination of education and experience
**_We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status._**