实施专员，专业服务 - HRS
Implementation Specialist, Professional Services - HRS
在Mitratech，我们是一支由技术专家组成的团队，专注于打造世界级的产品，简化法律、风险、合规和人力资源职能中的操作。我们是一个紧密协作、全球分布的团队，在一个支持个人卓越、以多样性和包容性工作文化为中心的生态系统中茁壮成长，注重优秀的人才实践、学习机会和乐趣！我们的文化是创业精神与企业投资的理想结合，使我们能够以快速的节奏，运用一些最复杂、最先进的技术。
35多年来，Mitratech的专家们一直专注于解决复杂需求。如今，我们为全球20,000家不同规模的公司提供服务，其中包括30%的财富500强企业，以及覆盖160多个国家的500,000多名用户。
随着持续增长，我们一直在寻找富有创造力、热情且有新视角的人才。加入我们的全球团队，体验让Mitratech成为真正卓越工作场所的独特之处！
_由于业务和合规要求，此职位仅对居住在墨西哥的候选人开放。来自该地区以外的申请将不会被考虑。_
**职位概述**
**主要职责与工作内容**：
- 客户上线与实施：从启动到实施完成，主导新客户的上线流程，指导他们完成设置要求、时间表和关键里程碑。
- 账户设置与配置：配置客户账户、用户访问权限、设置和工作流，进行质量保证测试和验证，确保所有配置准确完整。
- 项目协调与管理：同时管理多个实施项目，跟踪进度，并主动向客户和内部利益相关者汇报状态更新。
- 客户沟通与支持：通过清晰及时的沟通建立牢固的客户关系，在实施过程中提供指导，并及时解答问题和关注点。
- 跨职能协作：与内部团队合作解决问题，协调活动，确保从实施到持续账户管理或支持的无缝过渡。
- 流程改进：提出改进建议以优化上线流程和实施工作流；保持准确的文档和实施记录。
**资格与技能**：
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At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
**_Due to business and compliance requirements, this position is open only to candidates residing in_ MEXICO _. Applications from candidates located outside this region will not be reviewed._**
**Job Overview**
**Essential Duties & Responsibilities**:
- Customer Onboarding & Implementation: Lead the onboarding process for new customers from kickoff through implementation completion, guiding them through setup requirements, timelines, and key milestones.
- Account Setup & Configuration: Configure customer accounts, user access, settings, and workflows, performing quality assurance testing and validation to ensure all configurations are accurate and complete.
- Project Coordination & Management: Manage multiple implementation projects simultaneously, tracking progress and proactively communicating status updates to customers and internal stakeholders.
- Customer Communication & Support: Build strong customer relationships through clear, timely communication, providing guidance throughout the implementation process and addressing questions and concerns promptly.
- Cross-Functional Collaboration: Partner with internal teams to resolve issues, coordinate activities, and ensure seamless transitions from implementation to ongoing account management or support.
- Process Improvement: Contribute ideas to improve onboarding processes and implementation workflows; maintain accurate documentation and implementation records.
**Qualifications & Skills:**
- Project & Organizational Skills: Strong organizational and project management skills with the ability to manage multiple projects and competing priorities simultaneously.
- Communication Skills: Excellent written and verbal communication skills with a professional, customer-centered approach.
- Attention to Detail: Strong attention to detail and commitment to quality throughout the configuration and validation process.
- Customer-Focused Mindset: Customer-focused and service-oriented with a self-motivated, proactive approach and a strong sense of ownership.
- Technical Adaptability: Comfortable learning new systems, tools, and processes; experience in customer onboarding, implementation, or customer-facing roles preferred.
**Education & Skills:**
- Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred.
- Equivalent combination of education, training, and relevant work experience will be considered.
- 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
- Experience managing multiple projects, customer relationships, or onboarding activities preferred.
- Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred.
- Strong organizational skills with the ability to manage competing priorities and deadlines.
- Demonstrated commitment to delivering exceptional customer experiences and successful project outcomes.
**_We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status._**