Customer Success Manager, APAC
在线性公司，我们正在为团队和代理人构建产品开发系统。人工智能在根本上改变了软件的构建方式，并塑造了这个新时代所需的工具.2019年成立，线性已经成为超过4万家公司 （包括 OpenAI,Coinbase 和 Ramp）规划，建造和运输他们的产品的首选平台。今天，我们的团队分布在北美，欧洲和澳大利亚各地，我们继续发展国际化。我们结合的是无情关注，快速执行以及对软件技巧的深度关心。我们正在寻找一个客户成功经理来帮助管理与线性公司在亚太地区顶级客户关系。作为早期团队的一部分，你将在奠定基础和建立最佳实践方面发挥关键作用。你将支持我们的客户需求并确保他们实现 Linear 的全部价值在其整个组织中。你的角色将涉及招募新客户，提供持续的支持+启动，促进强大的关系以推动客户满意度和保留。位置 &工作模式虽然 Linear 是美国和欧洲各地第一家远程公司，但亚太地区这个职位每周2~3天基于办公室，因为这一职位将与我们在该地区不断增长的销售存在的人际合作密切相关。- 发展和维护与线路最大客户在亚太地区的关键利益相关者建立关系-作为客户查询，关注和反的主要联系点-成为产品专家并帮助客户使用线路来推动业务成果-推动客户加入 Linear 功能和最佳实践培训；不断努力扩大在帐户内使用和采用 Linear - 做客户的声音；内部倡导客户需求，与产品，销售和支持团队合作解决挑战并推动产品改进 我们正在寻找什么 - 技术面向客户的职业经验5年以上 - SaaS 和创业经验是必不可少的；在快速，灵活的环境中舒适工作和适应 - 有能力有效处理多项任务和优先事项的强有力的组织和时间管理技能 - 优秀的口头和书面沟通技巧，能够清楚有效地阐述复杂概念 - 与产品+服务之前的工作经验
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At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers in the APAC region. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.
Location & work mode
While Linear is a remote-first company across the US and Europe, this role in APAC is office based 2–3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region.
What you'll do
- Develop and maintain strong relationships with key stakeholders at Linear’s largest customers in APAC - act as the primary point of contact for customer inquiries, concerns, and feedback
- Become a product expert and help customers use Linear to drive business outcomes
- Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
- Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
What we're looking for
- 5+ years relevant work experience in a technical customer-facing role
- SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
- Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
- Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
- Previous experience working with product + engineering teams and/or developer tools is preferred
What we offer
We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US and extended exercise windows
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Paid month off after 4 years & every 2 years thereafter
- Regular team events and off-sites
Learn how we think and work
- Read Me https://linear.app/readme a story about our mission
- How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear
- Why and how we do work trials https://linear.app/blog/why-and-how-we-do-work-trials-at-linear Linear blog post
- How we use AI in design https://designerfund.substack.com/p/ai-design-linear feature of Linear's design team
- Scaling our real-time sync engine https://linear.app/blog/scaling-the-linear-sync-engine talk by our cofounder, Tuomas Artman, at Linear's 2023 offsite
- A video series: Conversations on Quality https://linear.app/quality
- Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear
Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app http://linear.app email address, and all open roles are listed at linear.app/careers http://linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.