双语人力资源支持代表（德语和英语）
Bilingual HR Support Representative (German and English)
成立于1986年的美国公司Sutherland，是一家在全球业务流程外包（BPO）领域运营的跨国企业。
Sutherland Kosovo于2017年11月在普里什蒂纳成立，雇佣了说法语的员工，为客户提供技术支持和客户服务。
我们目前正在寻找有意愿与我们合作的德语流利候选人，为一家世界领先的在线销售平台工作。
我们正在寻找：
我们的客户是一家在全球范围内开展业务的公司，涉及电子商务、云计算、在线广告、数字流媒体和人工智能。作为欧洲人力资源共享服务团队的一部分，你将深入了解其中一家最负盛名的品牌，并在其整个雇佣期间为其员工提供支持。
职责：
· 通过电话和电子邮件接收并记录人力资源咨询。
· 通过高效的工单系统解决查询。
· 回答员工关于政策、福利等方面的咨询。
· 保持高质量的服务水平并遵守流程。
· 以诚信和保密的方式处理敏感信息。
· 对查询的解决和个人指标负责。
- 德语精通（至少B2H），英语良好（B2）。
- 具备商务级别的沟通能力，书面和口头表达，反应迅速，态度友好且礼貌。
- 注重细节和人际交往能力。
- 岗位持有人需具备计算机和数学能力，愿意适应各种系统和数据库。
- 能够严格遵守隐私标准，管理机密数据。
- 能够适应快节奏、动态的工作环境。
- 有行政、人力资源或客户服务经验者优先。
- 安全保障——我们提供正式合同，额外的健康和人寿保险。
- 工作与生活平衡——我们可以在家舒适地工作。
- 放松——我们提供21天带薪年假，让你彻底放松并恢复活力。
- 提升知识——获取专业知识，每天与行业内的顶尖人才合作。享受各种自我学习和讲师指导的培训课程。
- 按自己的方式成长——第一时间了解任何新职位或业务发展，探索我们提供的各种职业机会。
查看英文原文
Founded in 1986 in the United States, Sutherland is a global company operating in the field of Business Process Outsourcing (BPO).
Sutherland Kosovo was established in Pristina in November 2017 and employs German-speaking staff who provide technical support and customer service.
We are currently looking for motivated German-speaking candidates who would like to work with us for a world-leading online sales platform.
What are we looking for:
Our client is a globally represented company, engaged in e-commerce, cloud computing, online advertising, digital streaming and artificial intelligence. As part of the HR shared services team in Europe, you will get to know one of the most prestigious brands from the inside and support its employees throughout their employment.
Responsibilities:
· Receive and log HR inquiries via phone and email.
· Resolve queries through efficient ticketing systems.
· Address employee inquiries on policies, benefits, and more.
· Maintain high-quality service levels and adhere to processes.
· Handle sensitive information with integrity and confidentiality.
· Take ownership of query resolution and individual metrics.
- Excellent proficiency of German (min B2H) and good proficiency of English (B2).
- Business-level communication skills, written and verbal, being responsive, kind and polite.
- Strong attention to detail and interpersonal skills.
- The job holder must be computer literate and numerate with willingness to adapt to various systems and databases.
- Ability to manage confidential data with strict adherence to privacy standards.
- Ability to adapt in a fast-paced, dynamic environment.
- Previous experience in administration, HR or customer service is an advantage.
- Stay safe and secure – we offer permanent contract, additional health and life insurance.
- Work-life balance – we work from the comfort of our home.
- Relax – we offer 21days annual paid leave, so you can completely switch off and refresh.
- Expand your knowledge- get your know-how and collaborate daily with the best in the industry. Benefit from various self-learning and instructor led training courses.
- Grow your own way – be the first to know about any new job roles or business development and explore our various career opportunities.