收款专员
Collections Specialist
公司：Driven Brands
Driven Brands 是北美最大的汽车服务公司，旗下拥有众多知名品牌，包括 Take 5 Oil Change®、Meineke Car Care Centers®、Maaco®、1-800-Radiator & A/C®、Auto Glass Now® 和 CARSTAR®。我们的愿景是为客户提供最简单、最便捷、最可靠的汽车服务体验。
总部位于北卡罗来纳州夏洛特市，Driven Brands 不仅仅是一个工作场所。我们是一个起点——为职业发展、梦想以及那些有抱负的人而生。
每天，我们都在推动前进——为追逐生活重要时刻的客户，为打造持久遗产的加盟商，以及为我们彼此在共同成长、领导和成功中不断前行。
表现至关重要。我们以此为荣。我们承担责任。我们互相支持，也支持我们的社区。
因为在 Driven Brands，我们不仅仅是修理汽车。我们是在打造未来，释放潜力，并共同实现可能。
职位描述：
Auto Glass Now 应收账款催收专员负责管理客户账户并支持及时收回未结应收款项。该职位与客户和内部业务伙伴密切合作，解决账单和付款问题，减少逾期余额，并支持实现公司的催收目标。该职位需要具备强大的分析、解决问题和客户服务技能，以及在快节奏环境中有效处理多项优先任务的能力。
您将负责：
- 管理分配的客户账户并进行催收活动，确保及时支付未结余额。
- 审核逾期报告，调查账户差异，解决付款问题，包括争议、扣除项、信用额度、重复付款和未应用现金。
- 与客户和内部业务伙伴沟通，解决账单问题，获取所需文件，并消除付款障碍。
- 通过对账单、对账和客户门户监控客户账户活动，同时保持记录和账户文档的准确性。
- 根据情况升级高风险账户和未解决的问题，并支持催收恢复工作，包括核销和第三方催收建议。
- 识别流程改进机会，遵守既定政策和内部控制，并在支持整体账户的同时提供专业的客户服务。
查看英文原文
Company:Driven BrandsDriven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.
Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.
Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.
Performance matters. We take pride in it. We own it. We show up for one another and for our communities.
Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.
JOB DESCRIPTION:
The Auto Glass Now Accounts Receivable Collections Specialist is responsible for managing customer accounts and supporting the timely collection of outstanding receivables. This role works closely with customers and internal business partners to resolve billing and payment issues, reduce aged balances, and support the achievement of company collection goals. The position requires strong analytical, problem-solving, and customer service skills, along with the ability to effectively manage multiple priorities in a fast-paced environment.
How you will Own It:
- Manage an assigned portfolio of customer accounts and perform collection activities to ensure timely payment of outstanding balances.
- Review aging reports, research account discrepancies, and resolve payment issues, including disputes, deductions, credits, duplicate payments, and unapplied cash.
- Communicate with customers and internal business partners to resolve billing issues, obtain required documentation, and remove barriers to payment.
- Monitor customer account activity through statements, reconciliations, and customer portals while maintaining accurate collection of records and account documentation.
- Escalate high-risk accounts and unresolved issues as appropriate and support collection recovery efforts, including write-off and third-party collection recommendations.
- Identify process improvement opportunities, comply with established policies and internal controls, and provide professional customer service while supporting overall accounts with receivable objectives.
What you’ll Bring:
- Knowledge of accounts receivable, collections, billing, cash application, and account reconciliation practices.
- Strong analytical, organizational, and problem-solving skills.
- Ability to review aging reports and identify root causes of outstanding balances.
- Strong customer service, communication, and relationship management skills.
- Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
- Ability to work independently and collaboratively with cross-functional teams.
- Proficiency in Microsoft Office applications, including Excel and Outlook.
- Experience working with customer portals and financial systems preferred.
- Ability to maintain accurate, complete, and audit-ready account documentation.
You’re Good-to-Go if you have:
- High School Diploma or GED required.
- Associate's degree in accounting, Finance, Business Administration, or related field preferred.
- One to three years of experience in accounts receivable, collections, billing, customer service, or related financial operations.
Success in this role is demonstrated through:
- Timely collection of outstanding receivable balances.
- Reduction of aged receivables and support of collection performance goals.
- Accurate account research, documentation, and follow-up.
- Effective resolution of billing disputes and payment-related issues.
- Strong customer relationships and cross-functional collaboration.
- Adherence to company policies, procedures, and internal controls.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
#dbcorp
Position Location:
North CarolinaCompensation Range:
$19.70 - $35.30Compensation Frequency:
AnnualBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here:
Get early access to 50% of your earned wages at any time through our myFlexPay program.
Originally posted on Himalayas