客户成功经理

## Customer Success Manager

Job Locations
MX-Mexico City

Posted Date
1 month ago(04/09/2026 19:46)

Job ID
2026-3455

# of Openings
1

Position Class
Employee

Position Type
Full time

Org Level 2
Customer Success Services

### Who we are

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more [here](https://www.linkedin.com/company/mambu/).

### What you’ll do

- Build trusted customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts

- Own your customer portfolio end-to-end: health, ROI delivery, renewals, and expansion (in close collaboration with Sales), while liaising with the right internal teams to ensure outcomes are achieved.

- Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency

- Working with product management to surface customer requests and help translate customer feedback into product requirements

### What you’ll bring

- Proven experience in SaaS/Fintech in a customer-facing role, ideally as a Customer Success Manager, Account Manager or Consultant.

- Ability to multi-thread across complex accounts, building relationships with IT, Operations, Business teams, and executives.

- Demonstrated ability to create success plans to drive measurable ROI for customers, ensuring healthy renewals and account growth.

- Consistent track record of (over) achieving targets and goals

- Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem

### What you’ll get

Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.

- Competitive base salary

- Company equity for all

- Learning and development opportunities

- Hybrid/Remote working (location dependant)

- 60 day working abroad

- 4 week paid sabbatical after 5 years service

### Let's connect!

Follow Mambu on [LinkedIn](https://www.linkedin.com/company/mambu/mycompany/) for the latest Fintech trends and success stories. Connect with us on [Facebook](https://www.facebook.com/mambucloud), [Instagram](https://www.instagram.com/life_atmambu/), and [YouTube](https://www.youtube.com/channel/UC0vXbn7DBeCVXTD1GmYZd2A) to experience our vibrant culture. Explore our mission, values, and the world we're building at [mambu.com/careers](https://mambu.com/careers). Check out our [Insights Hub](https://mambu.com/en/insights) for industry insights, Mambu blogs, webinars, and upcoming events.

_As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results._

_At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact talent.acquisition@mambu.com._

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