Bilingual Caseworker
我们团队成员是我们所做的一切的核心。在 Cencora,我们团结在一起创造更健康的未来，每个人都很重要，让我们能够实现这一目标。如果你想在健康中心做出改变，请加入我们的创新公司并帮助我们改善人们和动物的生活。今天申请！工作详细 这份职位简介是一个标准化的，非合同的参考描述和全球参考工具，为整个 Cencora 提供组织一致性和人才架构目的。实际职责和责任可能因企业需求，当地要求和运营实践而异。如果团队成员的角色由雇佣协议，本地条款和条件，事前工作描述或集体谈判协定所规范，则在任何不一致的情况下，这些文件应占主导地位。协助覆盖相关请求及时，准确和一致处理客户运营和患者支持工作流程。协调与福利有关的文档，案例更新，后续活动以及补偿支持通信以促进案件进展。解决常规的退款问题，文件缺口和工作流程例外以减少延误并支持访问相关结果。保持精确的案例记录，退款文档和系统更新以支持操作可见性，报告准备性和工作流量控制。监测回收费趋势，重复的问题 支持主动解决问题和服务连续性。与内部及外部利益相关者合作，协调沟通，澄清退款要求并支持案件解决。为增强可扩展且以未来为导向的退款支持服务提供流程改进，工作流更新和运营准备努力做出贡献。需要高中文凭/GED 或相等经验.2年以上在退款支持，患者服务，客户操作，医疗保健支持服务，案例协调，索赔支持或相关领域方面的经验；需获得退款支持证书，病人访问，客户支持，服务业
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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.High School Diploma/GED or equivalent experience required.2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required.Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Salary Range*
$41,856 CAD - 70,741 CADAffiliated Companies:
Affiliated Companies: Innomar StrategiesOriginally posted on Himalayas