高级客户沟通专员
Senior Customer Communications Specialist
我们是谁
凭借其由人工智能驱动的机器人技术平台，Symbotic 正在改变消费品在供应链中的流动方式。智能软件协调先进的机器人，构建高密度、端到端的系统——重新定义仓储自动化，以提高效率、速度和灵活性。
我们需要什么
Exol 正在寻找一位经验丰富、具有战略眼光且富有创造力的高级客户沟通专员，以推动我们的业务叙事并显著影响我们的商业成功。
作为商业团队的关键成员，您将与跨职能团队和外部资源合作，执行创意策略，制作战略性信息，并开发高质量的沟通材料。这项工作主要集中在提案建设以及为销售制作演示文稿，是我们的销售内容开发的核心驱动力。该职位的核心是通过清晰、一致且富有创意的内容，将我们的价值主张生动地呈现出来，同时确保品牌和设计标准的贯彻。
您将负责创建和编辑关键的品牌资产和内容，支持沟通策略的执行，并与产品、销售及高级管理层紧密合作，阐述 Exol 的价值主张，并展示我们人工智能驱动的履约解决方案的变革性影响。
此职位向通讯总监汇报。
Exol 正在开创“履约即服务”模式，提供外包仓储运营，并专注于自动化仓储解决方案。我们的重点是高效地在各个领域（如快消品、食品饮料、批发和零售）中移动箱装和托盘货物。
*Exol 是 Symbotic 和 Softbank 独立管理的合资企业。
我们做什么
Exol 的客户解决方案团队是销售引擎的重要组成部分，旨在为新业务获取提供端到端的支持。该团队整合供应链分析、定价、解决方案工程和客户沟通的功能，创建连贯的数据驱动投标方法，以确保一致性并最大化赢得新合同的成功率。
您将做什么
创意策略与规划
- 支持执行与业务目标、销售目标和整体品牌愿景一致的全面沟通策略。
- 协助进行市场调研和竞争分析，以支持现有策略的优化。
查看英文原文
Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Exol is seeking an experienced, strategically minded, and creative Senior Customer Communications Specialist to drive our business narrative and significantly impact our commercial success.
As a key member of the Commercial organization, you will collaborate with cross-functional teams and external resources to execute Creative Strategy, produce strategic messaging, and develop high-quality communication collateral. This work is primarily focused on Proposal Building and developing presentations for sales, serving as the central driver for our Sales Content Development. This role centers on bringing our value proposition to life through clear, consistent, and creative content, while enforcing Branding and Design standards.
You will own the creation and editing of essential brand assets and content, support the execution of communication strategies, and work closely with product, sales, and senior leadership to articulate Exol’s value proposition and demonstrate the transformative impact of our AI-powered fulfillment solutions.
This position reports to the Senior Manager, Communications.
Exol* is pioneering fulfillment-as-a-service, offering outsourced warehousing operations and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as CPG, food and beverage, wholesale, and retail.
*Exol is an independently managed joint venture between Symbotic and Softbank.
What we do
The Customer Solutions organization at Exol is a critical part of the sales engine designed to provide end-to-end support of bid development for new business acquisition. Integrating the functions of supply chain analytics, pricing, solutions engineering and customer communications the team creates cohesive, data-driven bidding approaches to ensure consistency and maximize success in winning new contracts
What you’ll do
Creative Strategy & Planning
- Support the execution of comprehensive communications strategies aligned with business objectives, sales goals, and overall brand vision.
- Assist in conducting market research and competitive analysis to support the refinement of existing communications.
- Track key performance indicators (KPIs) for communication activities and assist in reporting on their effectiveness to leadership.
Content & Messaging
- Lead the creation and editing of high-quality communication collateral, including strategic documents required for Proposal Building and Sales Content Development.
- Craft and edit essential brand assets and content including video, infographics, and dynamic sales presentations.
- Ensure the sales repository is organized and accessible within workflow tools, coordinating with the Process Improvement team to facilitate efficient Sales Content Development.
- Collaborate with product and engineering teams to translate complex technical information into clear, benefit-driven content for a B2B audience.
Brand & Awareness Support
- Act as a brand champion, ensuring consistency in messaging and visual identity across all materials.
- Support the coordination of production resources to capture images and videos that reinforce brand storytelling.
- Fulfill requests for branded materials and assist in sourcing, ordering, and managing inventory of branded merchandise.
Collaboration
- Foster strong relationships with sales, engineering, operations, and executive teams to ensure communications efforts are integrated and effective.
- Work closely with senior leadership to articulate Exol’s value proposition and demonstrate the transformative impact of our AI-powered fulfillment solutions.
What you’ll need
- Bachelor’s degree in communications, Graphic Design, Marketing, or a related field is preferred.
- Minimum 5 years of experience in content communications, with a focus on creating B2B sales enablement and marketing collateral.
- Proven ability to craft creative, storytelling copy and choose effective visuals for a C-level executive audience.
- Strong understanding of complex sales cycles in a B2B environment.
- Strong project management skills: ability to multi-task and manage multiple projects simultaneously.
- Prior experience with a supply chain, material handling, or robotics company is preferred.
Technical Proficiency
- Exceptional written and verbal communication skills, including interviewing, writing, and editing; ability to articulate complex technical concepts to diverse audiences.
- Advanced proficiency in Microsoft PowerPoint, Word, Excel, and SharePoint.
- Experience with communications platforms (e.g., HubSpot, Marketo, Pardot) and CRM systems (e.g., HubSpot, Salesforce) is strongly preferred.
- Experience with project management tools (e.g. Asana, Monday, Smartsheets)
- Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and creating conceptual graphics/slides to concisely communicate key ideas and themes is preferred.
Our Environment
- Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit .
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $87,000.00 - $119,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.Originally posted on Himalayas