合作伙伴成功经理
Partner Success Manager
**汇报对象：合作伙伴成功经理**
**工作地点：美国远程办公**
**薪资：72,000美元基础薪资 + 18,000美元佣金，外加股权**
**我们做什么：**
网络犯罪正在增长，越来越多的企业受到以前只针对大型组织的威胁。这迫使我们这样的防御者在最高水平上运作，并加深了我们对希望产生有意义影响的人才的需求。
Huntress由前NSA网络安全操作员于2015年创立，是一个以远程办公为先的团队，致力于让所有规模的企业都能获得企业级网络安全。我们与安全团队和服务提供商紧密合作，保护复杂的环境，通常由于时间或人手不足而无法独自处理。这就是为什么我们自主研发技术，并配备一个全天候有人主导的安全运营中心（SOC）。因此，我们的平台始终与管理它的专家保持联系，确保客户的保护。
目前，Huntress在全球保护超过500万个终端和1500万个身份。这些数字持续增长，因为越来越多的企业依赖我们来分担负担并更有信心地运营。每天，你都能看到我们对客户承诺的体现，以及我们如何彼此支持。
**你将做什么**
作为合作伙伴成功经理，你是销售团队与合作伙伴长期成功之间的纽带。你将加入一个充满活力的团队，专注于一个核心使命：确保每一位加入Huntress大家庭的新合作伙伴都能获得世界级的入职体验。你不会只是把人们引导到登录界面；你会引导他们通过一个经过验证的流程，确保他们完全投入运营，并在最初的16天内准备好将Huntress推向市场。你将通过成为7-10名渠道客户经理的小队的专属资源，付出多于索取，确保没有合作伙伴感到被落下。
在这个职位上，你将是合作伙伴社区的早期预警系统。通过密切关注许可证部署、账户健康状况和早期使用模式，你将在问题出现之前发现潜在的问题。你不需要等待授权来解决问题——你会主动承担责任，无论这意味着进行额外培训的电话会议，还是与我们的技术专家协调解决部署障碍。我们在这里重视“完美中的不完美”，意味着我们希望你快速迭代我们的流程并找到突破口。
查看英文原文
**Reports to: Manager, Partner Success**
**Location: Remote Australia**
**What We Do:**
Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.
Huntress now secures more than 5M+ endpoints and 15M+ identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.
**What You’ll Do:**
As a Partner Success Manager, you are the connective tissue between our sales teams and our partners’ long term success. You will join a high energy team focused on a singular mission: ensuring every new partner who joins the Huntress family has a world class onboarding experience. You won’t just point people toward a login screen; you will guide them through a proven process to ensure they are fully operational and ready to take Huntress to market with their own customers. within their first 16 days. You will give more than you take by acting as a dedicated resource for our Channel Account Managers, making sure no partner feels left behind.
In this role, you will be the early warning system for our partner community. By keeping a close eye on license deployment, account health, and early usage patterns, you will spot potential issues before they become problems. You won't wait for permission to fix things - you will give a $h*t by owning the solution, whether that means hopping on a call to provide extra training or coordinating with our technical experts to clear a deployment hurdle. We value perfect imperfection here, meaning we want you to iterate fast on our processes and find better ways to help our partners win, even if the path isn't always linear.
**Responsibilities:**
- Drive the onboarding process for new partners, ensuring they are smoothly set up and protected within an appropriate timeframe based on business needs.
- Partner closely with Account Managers to identify accounts with low license deployment and proactively reach out to offer training and resources, and specific deployment plays to drive broader adoption.
- Conduct post action check-ins with partners following security incidents to ensure they have the support they need and understand how to prevent future issues, while translating these stories into proof of value for their end clients.
- Coordinate with Technical Sales and Support to resolve specific hurdles that stand in the way of a partner’s successful deployment.
- Help the renewal process by ensuring partners are seeing maximum value from the platform long before their contract ends.
- Track onboarding gaps and partner feedback to help us build a more seamless, repeatable experience for every business we protect, and feed those insights back into the team.
**What You Bring To The Team:**
- 3+ years of experience in a customer success, account coordination, or enablement role.
- A natural ability to follow processes while bringing high energy and a positive vibe to partner calls every day.
- Strong organizational skills and a knack for managing multiple moving parts without breaking a sweat.
- A collaborative mindset that allows you to work seamlessly across internal sales and account management teams.
- A drive to hit measurable goals and a deep personal ownership of the partner experience.
- Experience working within the MSP (Managed Service Provider) ecosystem and Cybersecurity experience is a huge plus.
- Exposure to supporting customers or partners on basic rollout plans (who to start with, how to position the offering).
**What We Offer:**
- Fully remote work
- At least one annual trip to the US for Summer Summit, with additional local events in Australia!
- New starter home office set up reimbursement ($800 AUD)
- 12 weeks paid parental leave for both primary and secondary carers
- Monthly digital allowance for personal phone and internet costs ($185 AUD)
- Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
- Subsidised private health insurance through our preferred provider
- Stock options for **all** full-time employees
- Access to the BetterUp platform for coaching, personal, and professional growth
_Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are._
_We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status._
_People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply._
_We do discriminate against hackers who try to exploit businesses of all sizes._
**Accommodations:**
__If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to_ _[accommodations@huntresslabs.com](mailto:accommodations@huntresslabs.com)_ _. Please note that non-accommodation requests to this inbox will not receive a response.__
__Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our [Candidate Privacy Notice](https://trust.huntress.com/?itemUid=47f0a941-b86f-4864-a0d0-a224a34cfd57&source=click) for more details on our practices and your data privacy rights.__