合作伙伴成功经理
Partner Success Manager
美国 – 远程办公
关于合作伙伴成功经理职位
合作伙伴成功经理负责在Beacon Nonprofit、SnapMailbox和360 Legal Forms上成功启动、管理和拓展战略合作伙伴关系。
合同签署后，该职位负责通过入职、实施、激活和上线阶段来管理合作伙伴关系。合作伙伴成功经理与产品、工程、运营、市场、销售及其他内部团队紧密合作，确保合作伙伴顺利启动并为长期成功做好准备。
上线后，该职位负责管理持续的合作伙伴表现和关系，识别提高采用率和收入的机会，并推动跨适用产品和品牌的合作伙伴关系扩展。
关于360 Legal（品牌系列）
360 Legal 是在线法律和商业解决方案的领先提供商，提供一系列创新、易于使用的平台，旨在赋能个人、企业家、非营利组织和企业在各个阶段。作为不断增长的品牌系列的母公司，360 Legal 在广泛的需求领域提供可及且负担得起的服务——从企业注册和商标注册到遗产规划、法律文件、邮件管理和非营利合规。
关于品牌系列
Beacon Nonprofit 为致力于使命的创始人提供支持，帮助他们从成立到合规和增长的整个非营利旅程。
SnapMailbox 为企业家、远程企业、全球远程工作者和分布式团队提供虚拟邮箱和邮件管理解决方案，满足安全、灵活的邮件处理需求。
360 Legal Forms 为个人、家庭和企业提供全面的律师审核过的法律文件库访问权限。
你将负责
- 在销售交接后接管新签约的合作伙伴，并带领合作伙伴完成入职、实施、激活和上线流程。
- 制定并管理合作伙伴启动计划、时间表、里程碑、依赖关系和交付成果。
- 与产品、工程、运营、市场、销售及其他内部团队协调，以支持合作伙伴的顺利启动。
- 作为指定合作伙伴的主要联系人，维护牢固且高效的关系。
- 监控合作伙伴的表现、参与度、使用情况、客户获取和收入。
- 定期与合作伙伴进行检查和业务回顾。
查看英文原文
United States – Remote
About the Partner Success Manager Position
The Partner Success Manager is responsible for successfully launching, managing, and growing strategic partnerships across Beacon Nonprofit, SnapMailbox, and 360 Legal Forms.
Following contract execution, this role owns the partner relationship through onboarding, implementation, activation, and go-live. The Partner Success Manager works closely with Product, Engineering, Operations, Marketing, Sales, and other internal teams to ensure partners are successfully launched and positioned for long-term success.
After launch, this role manages ongoing partner performance and relationships, identifies opportunities to increase adoption and revenue, and works to expand partnerships across applicable products and brands.
About 360 Legal (A Family of Brands)
360 Legal is a leading provider of online legal and business solutions, offering a suite of innovative, easy-to-use platforms designed to empower individuals, entrepreneurs, nonprofits, and businesses at every stage. As the parent company of a growing family of brands, 360 Legal delivers accessible and affordable services across a wide range of needs – from business formation and trademark registration to estate planning, legal documents, mail management, and nonprofit compliance.
About the Family of Brands
Beacon Nonprofit empowers mission-driven founders as they navigate the nonprofit journey, from formation through compliance and growth.
SnapMailbox provides virtual mailbox and mail management solutions for entrepreneurs, remote businesses, global remote workers, and distributed teams who need secure, flexible mail handling.
360 Legal Forms provides individuals, families, and businesses with access to a comprehensive library of attorney-vetted legal documents.
What You’ll Do
- Take ownership of newly signed partnerships following the sales handoff and lead partners through onboarding, implementation, activation, and go-live.
- Develop and manage partner launch plans, timelines, milestones, dependencies, and deliverables.
- Coordinate with Product, Engineering, Operations, Marketing, Sales, and other internal teams to support successful partner launches.
- Serve as the primary point of contact for assigned partners and maintain strong, productive relationships.
- Monitor partner performance, engagement, utilization, customer acquisition, and revenue.
- Conduct regular partner check-ins and business reviews with partners to discuss performance, opportunities, challenges, and next steps.
- Identify and pursue opportunities to increase partner adoption, revenue, and penetration across Beacon Nonprofit, SnapMailbox, and 360 Legal Forms.
- Proactively identify implementation or account risks and coordinate internal resources to resolve issues.
- Gather partner feedback and share product needs, operational insights, and growth opportunities with internal teams.
- Maintain accurate partner activity, implementation status, performance, opportunities, and next steps in HubSpot CRM.
- Help develop scalable processes for partner onboarding, activation, account management, and growth.
What You’ll Need
- Bachelor’s degree in Business, Marketing, Communications, Business Administration, or a related field preferred.
- Two or more years of experience in partnerships, account management, customer success, partner success, implementation, or a related B2B role.
- Experience managing business relationships through implementation, launch, and ongoing account management.
- Strong project management skills with the ability to coordinate multiple stakeholders, priorities, and timelines.
- Strong relationship management, communication, organization, and problem-solving skills.
- Experience identifying account growth, adoption, expansion, or cross-sell opportunities.
- Ability to analyze partner performance and translate data into clear actions and recommendations.
- Experience working cross-functionally with Product, Engineering, Operations, Sales, Marketing, or similar teams.
- Experience with B2B SaaS, technology, legal, financial, compliance, nonprofit, or professional services solutions preferred.
- Proficiency with CRM and account management platforms such as HubSpot or similar tools.
- Self-motivated and comfortable working independently in a results-driven remote environment.
What Success Looks Like
Success in this role will be measured by:
- Successfully activating and launching newly signed partners.
- Reducing time from contract execution to go-live.
- Maintaining strong partner engagement and retention.
- Increasing revenue and customer acquisition from existing partnerships.
- Expanding partner adoption and penetration across applicable products and brands.
- Proactively identifying and resolving partner risks.
- Maintaining accurate partner records and account plans.
- Building scalable and repeatable partner success processes.
Compensation
Base Salary: Approximately $100,000 DOQ
Salary: $100,000 / yearOriginally posted on Himalayas