商业智能顾问（化工垂直领域）美国
Business Intelligence Consultant (Chemicals Vertical) US
关于ResourceWise
ResourceWise是一家领先的商品定价和市场情报公司，专注于林产品、化学品和可再生能源领域。拥有超过150年的历史，我们的使命是通过最准确的数据、分析和战略洞察，帮助客户实现盈利且可持续的增长。
其下属实体包括Forest2Market Inc.、Fisher International, Inc.、Tecnon OrbiChem, Ltd.、Prima Regulated Markets Ltd.、Chemical Intelligence以及WRI。
职位描述
业务智能顾问将负责管理客户关系，推动收入增长，并确保长期客户满意度。该职位将与我们的全球销售和市场咨询团队紧密合作，重点加强与现有客户的联系，最大化他们的投资，并拓展业务机会。
你将负责
- 作为指定客户的首要联系人，确保客户满意度和留存率。
- 制定并实施策略，利用咨询式销售技巧在现有客户中拓展业务，实现年度续约率和收入目标。
- 通过Salesforce CRM高效管理客户续约，维护最新的客户记录。
- 按照公司服务标准，与客户进行季度和年度业务回顾，为顶级客户制定并执行关系计划。
- 支持客户使用ResourceWise的商业智能平台（OrbiChem360/ChemEdge360）。
- 为新老用户提供培训、发展和指导，以最大化价值实现。
- 作为思想领袖，向客户提供行业见解和最佳实践。
- 参与内部项目，包括产品改进、营销活动和战略优化。
- 任职要求
- 经验：在业务智能、市场咨询或相关领域有3年以上经验，涉及化工、聚合物或大宗商品行业。
- 技术技能：熟练使用Salesforce CRM和商业智能工具。
- 客户管理：在客户成功、账户管理或咨询式销售方面有扎实背景。
- 分析思维：能够解读复杂数据，并将其转化为对客户的可行见解。
- 沟通能力：出色的演示、谈判和人际沟通技巧。
- 语言：英语流利，其他语言为加分项。
- 行业知识：熟悉石油化工、纤维素等。
查看英文原文
About ResourceWise
ResourceWise is a leading commodity pricing and market intelligence company specializing in forest products, chemicals, and renewable fuels. With a legacy spanning over 150 years, our mission is to empower clients with the most accurate data, analytics, and strategic insights to drive profitable and sustainable growth.
Its entities include Forest2Market Inc., Fisher International, Inc., Tecnon OrbiChem, Ltd., Prima Regulated Markets Ltd., Chemical Intelligence, and WRI.
About the Role
The Business Intelligence Consultant will be responsible for managing client relationships, driving revenue growth, and ensuring long-term customer satisfaction. This role will work closely with our global sales and market consulting teams, focusing on strengthening relationships with existing clients, maximizing their investment, and expanding business opportunities.
What You'll Do
- Act as the primary point of contact for assigned clients, ensuring satisfaction and retention.
- Develop and implement strategies to grow business with existing accounts using consultative sales techniques, achieving annual renewal rate and revenue targets.
- Manage client renewals efficiently through Salesforce CRM, maintaining up-to-date customer records.
- Conduct quarterly and annual business reviews with customers per the company service standards, define and execute a relationship plan for top tier accounts
- Support clients in utilizing ResourceWise’s business intelligence platforms (OrbiChem360/ChemEdge360).
- Provide training, development, and coaching to new and existing users to maximize value realization.
- Serve as a thought leader, offering industry insights and best practices to clients.
- Contribute to internal projects, including product enhancements, marketing initiatives, and strategic improvements.
Qualifications
- Experience: 3+ years in business intelligence, market consulting, or a related role within the chemicals, polymers, or commodities sector.
- Technical Skills: Proficiency in Salesforce CRM and business intelligence tools.
- Client Management: Strong background in customer success, account management, or consultative sales.
- Analytical Thinking: Ability to interpret complex data and translate it into actionable insights for clients.
- Communication: Excellent presentation, negotiation, and interpersonal skills.
- Language: Fluency in English, other languages a plus
- Industry Knowledge: Familiarity with petrochemicals, fibers, plastics, or related commodities.
- Education: Bachelor’s degree in business, Economics, Chemical Engineering, or a related field.
Compensation & Benefits
- Competitive base salary + performance-based commission/bonuses
- Benefits package provided (holidays, statutory benefit contributions, education assistance and more.)
Originally posted on Himalayas