Customer Success Manager, Cyber
作为客户成功经理 （网络）你将拥有北美私营部门账户的采用，更新和增长。你将与安全团队和利益相关者建立信任关系，并通过我们的网络防御产品获得成功结果。你很高兴结合技术，网络安全，国家安全和客户成功方面的兴趣来改变我们客户采用和使用我们的产品的方式.AI 创新在 Dataminr 在 Dataminr 工作，你有机会每天应对人工智能最令人兴奋的趋势，以推动一个革命性的产品，它揭示了世界各地发生的关键事件。再生人工智能：我们的 AI 技术 ReGenAI 是一种新的生成型人工智能，随着事件的发展自动地再生现实时直播活动简报。了解更多信息在这里。代理人工智能我们最近推出了我们的 Agentic AI 功能，我们称之为 Intel Agents,这可自主地为客户提供关于实时事件，威胁和风险的关键环境，并允许他们看到在地上正在发生的事情中最清晰，最准确的视图。多模式人工智能：我们的平台可以从多种不同类型的数据 （图像，视频，传感器数据，音频和文本）检测到事件。在这里了解更多信息。机会 ·拥有战略性私营部门账户组合的商业和客户结果，负责产品采用，更新，扩张和高客户满意度。·构建并执行多年帐户策略，使 Dataminr 的网络防御提供与脉冲与每个客户企业级安全目标一致，预测续售以及识别上市和跨销售机遇。· 通过能力简报，产品示范，执行商业评价和定期检查来设计和扩展程序和剧本，将 Dataminr 网络投资组合集成到客户工作流程中，帮助塑造更广泛的客户成功方法，并指导客户成功合作伙伴。· 建立和维护高管层面的关系，包括 CISO 和安全领导者。·作为一个网络平台专家和可信顾问，确保参与支持客户目标，提供远超出基础平台功能和功能的结果。·利用数据驱动的指标预测影响保留和增长的风险和机会，并将客户反转化为清晰的回报。
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See yourself at Dataminr
As a Customer Success Manager (Cyber) you will own adoption, renewal, and growth across a portfolio of North America Private Sector accounts.
You will build trusted relationships with security teams and stakeholders and drive successful outcomes with our Cyber Defence offering. You are excited to combine your interests in technology, cybersecurity, national security, and customer success to transform the way our customers adopt and use our products.AI Innovation at Dataminr
Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.
Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here
Multimodal AI:our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.
The opportunity
- Own the commercial and customer outcomes for a portfolio of strategic Private Sector accounts, taking accountability for product adoption, renewal, expansion, and high customer satisfaction.
- Build and execute multi-year account strategies that align Dataminr's Cyber Defence offering and Pulse with each customer's enterprise-level security objectives, forecasting renewals and identifying upsell and cross-sell opportunities.
- Design and scale programs and playbooks that integrate Dataminr Cyber Portfolio into customer workflows, help shape the wider customer success approach, and mentor Customer Success Associates.
- Build and maintain executive-level relationships, including CISOs and security leaders, through capability briefings, product demonstrations, executive business reviews, and regular check-ins.
- Act as a Cyber platform expert and trusted advisor, ensuring engagements support customer goals and deliver outcomes well beyond basic platform features and functionality.
- Use data-driven metrics to anticipate risks and opportunities affecting retention and growth, and turn customer feedback into clear recommendations for Cyber Defence product development.
What you bring
At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
- 3+ years of enterprise software or SaaS customer success/account management experience, including managing a portfolio of accounts.
- Experience supporting renewals and identifying expansion opportunities across a portfolio of accounts.
- Knowledge and/or experience with publicly available information, cybersecurity, and the real-time alerting needs of Private Sector organisations.
- Outstanding ability to communicate complex concepts, orally and in writing, to technical and non-technical audiences, including presenting to senior stakeholders and decision makers.
- Strong collaborator who works effectively with cross-functional teams, including Sales, Product, and Engineering, with a high level of accountability and the ability to execute independently on competing priorities and deadlines.
- Bachelor's degree or equivalent relevant experience in a related field
About Dataminr
At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.
Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.
As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here.
We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.
We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.
The annual on-target earnings (OTE) for this position are $94,588 - $139,412, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
Dataminr will collect and process your personal data in accordance with Dataminr’s candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact or .
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