客户服务代表
Customer Service Representative
加入DIRECTV后，你将加入一个从一线支持客户的团队。无论是解决他们复杂的问题，通过销售导向的方式让他们了解最新的技术，还是让他们接入我们世界级的服务——你的工作将创造连接，同时支持我们把娱乐带向更高水平的使命。新闻速递——现在你可以在家舒适地完成这一切！
这个机会让你展示客户服务和销售的专业技能，作为公司代表，以品牌的声音进行沟通，现在提供远程办公职位。
作为客户服务代表，你将负责培养和留住现有客户。你需要以同理心、咨询式和销售导向的方式说服客户继续使用我们的服务，通过解决复杂问题并建立关系，让每位客户感到被重视和关心。你的成功将取决于你将沮丧的交流转化为良好客户体验的能力。
这包括什么？
- 良好的倾听能力，以及在压力下有效沟通的能力。
- 对我们的产品和服务有深入了解——这将决定你解决问题和为客户提供高级解决方案的能力。
- 在每次客户互动中采用“好-更好-最好”的销售方法——展示出色的社交技能，包括快速建立关系的能力。
- 自我驱动，能够在快节奏的环境中工作。
你将做什么：
- 回答客户来电，处理所有关于服务和产品的请求或疑问，并报告问题区域。
- 使用各种系统和工具帮助客户。
- 根据客户需求，运用销售专业知识提供建议。
- 使用运营系统处理所有产品和服务的购买。
- 运用扎实的问题解决能力识别并解决客户的技术问题。
- 展示良好的口头和书面沟通能力。
- 能够在工作时间支持客户，可能需要一些节假日值班和偶尔加班。
- 能够长时间坐着或站着（例如8-10小时），并根据业务需求与客户互动。
- 此全职职位的薪资范围为每小时18.33美元至21.30美元，加上奖金（如适用）和福利。我们的薪资范围
查看英文原文
When you join DIRECTV, you’ll be a part of a team that’s supporting our customers from the front lines. Whether it’s solving their complex issues, connecting them to the latest in technology through a sales-oriented approach, or getting them plugged into our world-class services - your work will create connections while supporting our mission of taking entertainment to the next level. NEWS FLASH - now you can do this all from the comfort of your home!
This opportunity to showcase your customer service and sales expertise while representing our company as the voice of our brand is now being offered as a work-from-home opening.
As a Customer Service Representative, you’ll work on both cultivating and retaining ongoing customers. You’ll need to take an empathetic, consultative, and sales-focused approach to persuade customers to maintain their services with us through complex issue resolution and building the rapport which makes each customer feel valued and cared for. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience.
What does this involve?
- Good listening skills and the ability to effectively communicate under pressure.
- Extensive knowledge of our products and services – this will determine how well you resolve problems and offer advanced solutions to customer.
- Taking a Good-Better-Best sales approach to every customer interaction – displaying superb interpersonal skills, including the ability to quickly build rapport.
- Being self-motivated and comfortable working in a fast-paced environment.
What you'll do:
- Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
- Utilize various systems and tools to assist customers.
- Use sales expertise to make recommendations according to customer’s needs.
- Utilize operational systems to process purchases of all products and services.
- Use solid problem-solving skills to identify and solution customer’s technical issues.
- Demonstrate strong verbal and written communication skills.
- Ability to support our customers during working hours, some holiday coverage and occasional overtime may be required.
- Ability to sit or stand for long durations (e.g., 8-10 hours) and engage with customers as dictated by needs of the business.
The base wage range for this full-time position is $18.33 - $21.30 per hour + bonus (if applicable) + benefits. Our wage ranges are determined by role and location. The range displayed on each job posting reflects the minimum and maximum hourly wage for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific wage range for your location during the hiring process.
Please note that the compensation details listed in job postings reflect the base hourly rate of pay only, and do not include bonus (if applicable), or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Additional requirements:
- 6 months to 1 year of customer service/sales work experience
- Familiarity with Windows computers
- An ability to deliver regular and reliable attendance
What you’ll need to be successful in your Work-From-Home role:
- Reliable internet service (secure and dedicated high speed is necessary).
- Established workspace free of distraction and noise (you’ll need a clean area including desk, chair, 3 prong outlet and direct LAN connection). Don’t worry about the equipment, we’ve got you covered (computer, monitor, mobile device and more).
- Available to work without interruption during assigned work schedules and shift.
- Willingness to comply with organizational security standards and processes, including trainings, audits, and performance management.
Apply today!
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Originally posted on Himalayas