服务交付自动化架构师
Service Delivery Automation Architect
关于 Rimini Street, Inc.
Rimini Street, Inc.（纳斯达克股票代码：RMNI），一家 Russell 2000® 公司，是全球企业软件支持、产品和服务的端到端提供商，是 Oracle 和 SAP 软件的领先第三方支持服务提供商，同时也是 Salesforce 和 AWS 的合作伙伴。公司在全球设有运营机构，并提供一系列全面的统一解决方案，用于运行、管理、支持、定制、配置、连接、保护、监控和优化企业应用、数据库和技术软件，使客户能够实现更好的业务成果，显著降低成本，并重新分配资源用于创新。迄今为止，超过 5,300 家财富 500 强、财富全球 100 强、中型企业、公共部门以及其他来自广泛行业的组织已将 Rimini Street 作为其值得信赖的企业软件解决方案提供商。如需了解更多信息，请访问 riministreet.com，并在 Twitter、Instagram、Facebook 和 LinkedIn 上关注 Rimini Street。（IR-RMNI）
我们目前有一个令人兴奋的机会，欢迎加入我们担任服务交付自动化架构师。该职位为远程办公，候选人可以在巴西任何地方工作。
职位概述
我们正在寻找一位经验丰富的服务交付自动化架构师，以在企业应用管理服务运营中识别并实现自动化解决方案。
该职位嵌入全球服务交付运营团队，专注于通过在日常服务和支持交付流程、平台和工具中引入实用的自动化来提高效率、质量和一致性。该职位与区域交付团队以及全球团队紧密合作，确保自动化计划符合通用标准框架和可重用模式。
理想的候选人结合了强大的服务交付流程知识、企业平台经验和自动化设计技能，能够将运营挑战转化为可扩展的自动化解决方案。
主要职责
- 与服务交付团队合作，识别操作和支持流程中的自动化机会。
- 分析当前的交付流程，并推荐能够减少人工工作量、提高一致性和降低运营风险的自动化解决方案。
- 设计可扩展的自动化框架，集成企业平台如 ServiceNow 和 ERP 系统。
- 使用适当的技术定义自动化解决方案设计，包括流程自动化 API 脚本、人工智能和 RPA 等。
查看英文原文
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).
We currently have an exciting opportunity available to join us as a Service Delivery Automation Architect. This is a remote work, and candidates can be based anywhere in Brazil.
Role Overview
We are seeking an experienced Service Delivery Automation Architect to identify design and enable automation solutions across enterprise Application Managed Services operations.
This role is embedded within Global Service Delivery Operations teams and focuses on improving efficiency, quality and consistency by introducing practical automation into day-to-day Service & Support delivery workflows, platforms and tools. This role works closely with regional delivery teams as well as global teams to align automation initiatives to common standards frameworks and reusable patterns.
The ideal candidate combines strong service delivery process knowledge, enterprise platform experience and automation design skills to turn operational challenges into scalable automation solutions.
Key Responsibilities
- Partner with service delivery teams to identify automation opportunities within operational and support processes.
- Analyze current delivery workflows and recommend automation solutions that reduce manual effort, improve consistency and lower operational risk.
- Design scalable automation frameworks that integrate enterprise platforms such as ServiceNow and ERP systems.
- Define automation solution designs using appropriate technologies including workflow automation APIs scripting, AI, and RPA where applicable.
- Lead automation backlog prioritization and roadmap definition.
- Work with global teams to align automation initiatives to shared standards architectures and implementation patterns.
- Support consolidation of automation efforts into a consistent global approach while still meeting regional delivery needs
- Prioritize automation initiatives based on delivery impact feasibility and value
- Provide architectural guidance and support to Service Delivery Automation Engineers during implementation.
- Ensure automation solutions are scalable maintainable and suitable for reuse across multiple support processes and Product Lines.
- Establish automation governance, standards, and best practices.
Required Qualifications
- Bachelor’s degree in computer science information systems engineering or related field
- 8 or more years of experience in service delivery automation process improvement or enterprise systems architecture.
- Strong experience analyzing service operations support or managed services workflows
- Experience working with enterprise IT service management platforms such as ServiceNow
- Working knowledge of automation approaches including workflow automation, APIs scripting, and RPA.
- Ability to translate operational needs into clear practical automation solution designs
- Strong analytical problem solving and communication skills
- Ability to collaborate effectively with both regional delivery teams and global stakeholders
Preferred Skills
- Experience working in global service delivery or managed services organizations
- Familiarity with ERP platforms (SAP, etc) and enterprise application environments
- Experience aligning regional solutions to global standards or shared frameworks
- Exposure to AI assisted automation use cases where they provide clear operational value
- Experience working closely with automation or engineering implementation teams
Education
· Bachelor’s degree
Location
· Brazil, remote work
Language
· Fluent Portuguese and English. Spanish as a plus.
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
·
Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 6,000 signed clients, including over 200 of the Fortune 500 and Global 100 companies.
- Over 2,000 team members, 30 offices in 21 countries, supporting clients in over 160 countries.
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
Originally posted on Himalayas