消费者风险运营团队负责人
Shopper Risk Operations Team Lead
关于Sezzle：
以赋能下一代的金融为目标，Sezzle正在超越支付方式，重新定义购物体验，将尖端技术与无缝的、无利息的分期付款计划相结合，让购物更智能、更便捷。我们不仅仅在改变支付方式；我们正在重新定义人们如何发现、互动和购买他们喜爱的商品，同时通过提高转化率和提升订单价值，对商户销售产生实际影响。随着我们持续塑造金融科技和零售的未来，我们正在打造一个创新、充满活力的团队，他们热衷于创造的不只是交易，而是一次真正独特的购物旅程。如果你对在科技领域突破界限并为消费者和商户提供变革性体验充满热情，欢迎加入Sezzle，共同创造购物的未来！
职位简介：
我们正在寻找一位才华横溢、积极进取的购物者风险运营团队负责人，这位候选人应是该领域的佼佼者，具备高智商和高情商。这个职位为在快速发展的团队中，在动态、快节奏的环境中茁壮成长提供了令人兴奋的机会，并拥有丰富的职业发展机会。
购物者风险运营团队负责人负责购物者风险运营团队的日常运作。作为团队负责人，您将负责管理日常购物者风险和欺诈预防运营及团队绩效，分析趋势并向管理层提供建议，识别流程和产品改进点，并提出建议。
- 周一至周五，本地时间（中部时区）上午9:00至下午5:30。
这将是一个非豁免/按小时计酬的职位。由于职位要求，仅接受英文简历。
你将负责：
- 测量和跟踪团队及团队成员的绩效。
- 确保遵守部门流程和公司政策以达到绩效指标。
- 分析数据，向风险运营管理层通报正在发展的欺诈趋势、诈骗商户、导致争议和退款的产品功能和流程。
- 识别并推荐流程改进和产品增强方案，以提高生产力和退款胜率，同时保持高标准的质量。
- 维持足够的人员配置，确保退款在响应截止时间前处理完毕。
- 根据升级案件的数量和复杂性，必要时提供人员配置建议。
- 通过提供指导和培训资源，指导和建议团队成员。
查看英文原文
About Sezzle:
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
About the Role:
We are seeking a talented and motivated Shopper Risk Operations team lead who is best-in-class, with a high IQ and a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.The
Shopper Risk Operations team lead directs the daily operations of the Shopper Risk Operations team. As team lead, you will be responsible for managing daily shopper risk and fraud prevention operations and team performance, analyzing trends and advising management, identifying process and product improvements, and making recommendations.
- Monday -Friday between 9:00 am and 5:30 pm - local time (Central time zone).
This will be a non-exempt/hourly position. Due to the requirements of the position, only English resumes will be accepted.
What You'll Do:
- Measure and track team and team member performance.
- Ensure adherence to department processes and company policies to meet performance metrics.
- Analyze data to alert Risk Operations management on developing fraud trends, scam merchants, product features and processes that lead to disputes and chargebacks.
- Identify and recommend process improvements and product enhancements to increase productivity and chargeback win rates while maintaining high quality standards.
- Maintain adequate staffing levels to ensure chargebacks are processed before response deadlines.
- Advise on staffing as necessary based on incoming escalation volumes and complexity.
- Coach and advise team members by providing them with guidance and training resources for career development.
What We Look For:
- Minimum two years management experience or relevant experience in managing an operations team in e-commerce or banking.
- Bachelor’s degree in an accredited academic institution.
- Proficiency in word processing and spreadsheet software, such as Google Suite or Microsoft Office.
- Ability to safeguard confidentiality of personally identifiable information (PII) displayed in documentation received and systems used.
- Experience in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
- Attention to detail and ability to multitask
- Excellent problem-solving and analytical skills
- Strong business judgment and communication skills
- Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.
Preferred Qualifications
- Four years of fraud prevention and/or chargeback processing experience
- Two years of management experience in fraud prevention and/or chargeback operations.
- Experience in payment processing concepts and procedures.
- Experience in using chargeback or fraud case management software.
About You:
- You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
- You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
- You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
- You earn trust - you listen attentively, speak candidly, and treat others respectfully.
- You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
- You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.
What Makes Working at Sezzle Awesome:
At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
#Li-remote #Full-Time