客户倡导经理
Customer Advocacy Manager
关于Outreach
Outreach成立于2014年，是唯一完整的代理AI平台，专为收入团队设计。Outreach将代理AI、对话智能和辅助AI结合，为收入流程中的数百种用例提供支持。从新客户开发到扩展、交易加速、提升留存率和预测，Outreach AI自动化工作流程，让销售人员能够专注于更具战略性的对话和行动。收入负责人可以从连接的账户可见性、绩效洞察和每个GTM团队更高的预测准确性中受益。世界领先的企事业单位使用Outreach来推动他们的收入团队，包括Databricks、SAP、西门子和Verizon等。
职位描述
在Outreach，我们的客户是我们最好的倡导者和最重要的资产。你是否热爱了解客户，理解他们关心什么，并创建能放大他们声音的有影响力项目？我们正在寻找一位充满活力的客户倡导经理加入我们的企业营销团队，推动整个客户群体的倡导工作。
这个高影响力、高度跨职能的角色中，你将结合创意叙事、关系建设与战略项目设计，以推动可衡量的业务成果。在这个职位上，你将负责客户倡导和参考计划的日常管理。与销售、市场、客户成功和产品团队合作，你将识别、整理并放大有影响力的客户体验，提升客户和我们品牌的价值。
地点：我们接受美国境内的远程办公，或在我们的办公室（西雅图、亚特兰大）进行混合办公。
你的日常工作将包括：
运营日常倡导工作：负责倡导和参考计划的日常运营，包括需求收集、优先级排序、审批、日程安排和执行。
维护记录系统：在参考管理系统中保持客户资料、权限和参与历史的准确性和时效性。
制作客户故事：直接与客户合作，捕捉他们的成功故事，并将其转化为引人入胜的素材，包括案例研究、博客、视频、推荐语、播客、网络研讨会和演讲活动。
整理素材库：维护一个集中、可搜索的倡导和参考素材库，供销售、市场和客户成功团队使用。
支持销售和客户成功：为客户销售和客户成功团队匹配相关的定制内容
查看英文原文
About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
The Customer Advocacy team you would lead is part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand.
The Role
At Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice? We're looking for a dynamic Customer Advocacy Manager to join our corporate marketing team and drive advocacy throughout our customer base.
This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will be responsible for the day-to-day management of our customer advocacy and reference program. Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand.
AI is changing how customer stories get found, shaped, and shared, and this role sits right at that intersection. We're a marketing team that uses AI to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program.
Location: We’re open to remote within the US or hybrid at one of our office locations (Seattle, Atlanta).
Your Daily Adventures Will Include:
Run Daily Advocacy Operations: Own the day-to-day operations of the advocacy and reference program, including intake, prioritization, approvals, scheduling, and fulfillment.
Maintain the System of Record: Keep customer profiles, permissions, and engagement history accurate and current within the reference management system.
Produce Customer Stories: Work directly with customers to capture their success stories and translate them into compelling assets, including case studies, blogs, videos, testimonials, podcasts, webinars, and speaking engagements.
Curate the Asset Library: Maintain a centralized, searchable repository of advocacy and reference assets for Sales, Marketing, and Customer Success.
Support Sales and Customer Success: Match Sales and Customer Success teams with relevant customer advocates for RFPs, references, and deal support.
Measure and Report on Impact: Track advocacy activity and support measurement of the program's impact on sales acceleration, customer engagement, and brand awareness.
Strengthen the Program: Proactively identify and solve challenges in advocate recruitment, program participation, and content development.
Our Vision of You:
As you step into this role, you bring with you a sense of enthusiasm and purpose, ready to make a meaningful impact on our organization and the customers we serve. You're eager to immerse yourself in our dynamic environment, where creativity and collaboration are not just encouraged but celebrated as essential drivers of innovation.
5+ years of experience in customer marketing, advocacy, or references within a B2B technology environment
Proven experience supporting sales reference and customer advocacy programs
Background in B2B customer marketing, advocacy, or reference programs
Exceptional written, verbal, high attention to detail and strong presentation skills
Build strong relationships with internal and external stakeholders to align advocacy programs with business priorities and drive measurable impact
Solid understanding of B2B marketing fundamentals and how customer stories drive trust and pipeline
Customer-first mindset with the ability to understand customer goals, pain points, and sentiment
Demonstrated curiosity about AI and emerging technologies, with a track record of using them to streamline program operations and free up time for higher-value customer relationships.
Preferred skills: Tech savvy with experience utilizing AI and sales reference management tools to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact.
#LI-AM1
Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.