Client Success, LATAM
标签：Web3工作 • Web3客户支持工作 •区块链金融工作 • Web 3 全职工作 • Web 4 Web 3 工作 • Blockchain Stablecoin JobsAbout UsOpenFX 在一个使命上，以像数据一样自由地移动资金，不受时区，银行时间或遗产系统限制。我们正在建设基础设施将为机构提供下一代跨境支付系统的动力。团队的执行是非凡的，我们在惊人的速度扩展。我们的明星早期团队带来了 J.P.摩根，高盛，猎 X,PayPal,阿菲尔姆，波利贡，克拉克恩，尼奥姆，维萨斯，马斯特卡德等公司的经验。我们得到 Accel,Lightspeed,M13,Northzone,Pantera 和其他顶级投资者的支持。关于角色我们正在聘请一个客户成功的拉丁美洲进入市场团队在迈阿密，向负责人报告客户成功，拉丁美洲。你将拥有机构客户组合的日常关系，包括支付公司，PSP,金融科技和数字资产平台，并帮助他们通过 OpenFX 更多地跨境流动。这个角色结合了完全的所有权与紧密支持。约60%的时间用于管理自己的账户，40%用于支持我们最大的拉丁美洲关系。你将每天与销售，交易运营，产品，合规和 RevOps 合作。你会做什么？作为他们的首要联系点，你将拥有机构客户的投资组合，因此每个帐户都有一个明确的所有者和关系不断变得更强大。为每个客户构建并执行账户增长计划，以便你了解其商业模式，优先事项以及更多的外汇流动可以到哪里来开放 FX.通过帮助客户优化 FX 流动，定价和结算设置，从而使他们在我们的平台上进行更多交易。监控客户健康和交易活动，以便你能够提前发现减速，并在它们沉默之前恢复账户。扩展账户通过 随着全球推出，客户采用更多平台。价格认真和提升例外早期，因此增长保持利。支持我们最大的拉丁美洲交易，结算，定价和新产品设置账户，与贸易运营和产品合作，以解决问题得到帮助
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Tags: Web3 Jobs • Web3 Customer Support Jobs • Blockchain Finance Jobs • Web3 Full Time Jobs • Web3 Web3 Jobs • Blockchain Stablecoin JobsAbout UsOpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium, Visa, Mastercard and others. We're backed by Accel, Lightspeed, M13, Northzone, Pantera, and other top-tier investors.About the RoleWe are hiring a Client Success, LatAm to join our Latin America go-to-market team in Miami, reporting to the Head of Client Success, LatAm. You will own the day to day relationship for a portfolio of institutional clients, including payment companies, PSPs, fintechs, and digital asset platforms, and help them move more of their cross-border flow through OpenFX.The role blends full ownership with close support. Roughly 60% of your time goes to running your own book of growing accounts end to end, and about 40% goes to supporting our largest Latin America relationships alongside the Head of Client Success. You will work daily with Sales, Trading Operations, Product, Compliance, and RevOps.What You'll DoOwn a portfolio of institutional clients as their primary point of contact so every account has a clear owner and a relationship that keeps getting stronger.Build and run an account growth plan for each client so you understand their business model, priorities, and where more of their FX flow can come to OpenFX.Grow transaction volume by helping clients optimize their FX flows, pricing, and settlement setup so they trade more, and more often, on our platform.Monitor client health and trading activity so you spot slowdowns early and bring accounts back before they go quiet.Expand accounts through upsell and deeper product use so fast-growing clients become some of our largest relationships.Own the cross-sell pipeline for new currency pairs and products as they launch globally so clients adopt more of the platform.Price thoughtfully and escalate exceptions early so growth stays profitable.Support our largest Latin America accounts on trades, settlement, pricing, and new product setup, partnering with Trading Ops and Product so issues get solved fast and client feedback shapes the roadmap.Build and maintain a structured playbook for long-tail accounts so coverage stays consistent as the book scales.Use AI to automate routine workflows and surface client insights, working with RevOps, so the team spends more time on high-value client conversations.What You Should Bring3+ years in fintech or financial services, and 7+ years of total experience across account management, sales, consulting, or business operations.Fluent in Spanish AND PortugueseWorking knowledge of payments and FX, including how cross-border flows, settlement, and pricing fit together.A track record of managing and growing a book of clients independently, with full ownership of outcomes.Confidence negotiating pricing and volume with senior client stakeholders.Comfort with data: you use CRM and analytics tools to understand client health and decide where to spend your time.Experience building repeatable account management systems for a large portfolio, not just a handful of top clients.Advanced fluency with AI tools such as Claude, applied as a core part of how you work every day.Clear, candid communication in writing and in person, including raising risks to leadership early.Strong working relationships with Product, Operations, and Compliance teams, and the ability to get things prioritized for your clients.A high degree of trust, comfort with ambiguity, and a bias for action. You own outcomes, not activity. Fluency with Google Workspace, Slack, and Notion. Based in or willing to relocate to Miami.Even BetterExperience at a remittance company, PSP, neobank, or payment infrastructure company.A strong understanding of FX markets and trading operations.Familiarity with stablecoins and US payment rails such as ACH, Fedwire, and RTP.What We OfferCompetitive salary and benefits package.Equity in a rapidly growing company.Opportunity to work in a fast-paced startup at the forefront of fintech innovation.Opportunity to make a significant impact on global financial infrastructure.Collaborative work culture with emphasis on personal and professional growth.We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Apply here 👉 Client Success, LATAM