Customer Success Manager, Speaker Bureau (US, Virtual, NOAM)
关于我们：在 BCD 会议和活动 (BCD M&E) 我们不仅提供会议和事件规划服务，我们创造了激励，动力和改变客户行为的联系。作为世界上最可信赖的创新会议和活动机构，BCD M&E 培养了一个人文化，热情和目的来推动业务前进。总部位于芝加哥，遍布全球60多个国家，BCDM&E 团队拥有2000多名人员致力于可持续性并为我们的客户，我们的业务和我们自己带来成功。我们的价值观是我们所做的一切事物的核心，我们寻找那些想成为特殊的事情的一部分的人，能够达到我们的标准并喜欢将他们的独特观点带到桌面上。虽然我们不能保证每一天都会是最好的 （谁能？）,但我们可以承诺一个真正关心和同情感领导的人群，一个灵活的工作场所，具有惊人的优势和有意义的挑战性工作。看看 BCD M&E 在 BCD 会议与活动中的生活是什么意思，我们相信最好的结果来自于结合人才专业知识，创新和负责任 AI. 我们正在投资技术和人才，帮助团队解决复杂的挑战，创造出卓越的经验，推进更可持续的事件实践，为全球客户提供更强大的结果。人工智能支持我们如何工作，学习和创新，但人们仍然是所有决定的中心，包括招聘决策。关于"角色准备",以帮助塑造生命科学领域有意义的计划？作为顾客成功管理员，演讲官局，你将在快速调节环境中支持客户营销倡议，其中合规性，精度和强关系都很重要。你将从开端开始引导程序，通过报告，与客户，演讲者和内部团队合作，让一切顺利运行。如果你喜欢平衡战略，物流和数据并产生真正的影响，这可能是下一个伟大的举措。你擅长管理多个营销计划同时保持组织性，日期专注，冷静在压力之下 • 在高度监管的细节导向环境中工作，遵守和流程准确度至关重要 •建立强有力的客户，供应商和跨功能关系以推动顺序执行和更好的 ROI •将计划数据，预算跟踪和报告转化为明确的见解和可采取的建议。
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About Us:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
See what life is about at BCD M&E at
At BCD Meetings & Events, we believe the best outcomes come from combining human expertise, innovation and responsible AI. We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world. AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions.
About the Role
Ready to help shape meaningful programs in the Life Sciences space? As a Customer Success Manager, Speaker Bureau, you’ll support client marketing initiatives in a fast-paced, highly regulated environment where compliance, precision, and strong relationships all matter. You’ll guide programs from kickoff through reporting, partnering with clients, speakers, and internal teams to keep everything running smoothly. If you love balancing strategy, logistics, and data while making a real impact, this could be your next great move.
You’re Good At
- Managing multiple marketing programs at once while staying organized, deadline-focused, and calm under pressure
- • Working in a highly regulated, detail-oriented environment where compliance and process accuracy are essential
- • Building strong client, supplier, and cross-functional relationships to drive smooth execution and better ROI
- • Turning program data, budget tracking, and reporting into clear insights and actionable recommendations
- • Solving problems quickly and proactively, especially when priorities shift or issues pop up mid-program
You Might Also Have
- Experience supporting Life Sciences, pharma, or speaker bureau programs with HCP engagement responsibilities
- • Familiarity with contracts, honoraria, expense payments, and documentation needed in a compliance-focused setting
- • Confidence creating client-facing reports, quarterly business reviews, and Excel-based program summaries
- • Strong presentation and communication skills that help you advise clients and influence next steps
- • A four-year college degree and at least three years of experience in marketing management, logistics, or operations
You Should Know
- This role is virtual and will operate within the Central/Eastern time zones
Bring your organization, client savvy, and compliance-first mindset to a team where your work can truly make an impact—apply now!
THE PERKS
Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.
Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.
Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.
Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.
We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.
We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
Travel requirements for this role are as follows:Less than 25%
We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Customer Success Manager, Speaker Bureau is between $60,000 - $65,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.
Originally posted on Himalayas