战略市场成功经理
Strategic Marketplace Success Manager
Candescent是一家面向未来的科技公司，正在改变金融机构提供智能银行体验的方式。我们整合数字银行、账户开设和网点解决方案，为数字银行、账户开设和网点解决方案赋能并连接起来，实现数字、远程和面对面渠道之间的无缝互动。
我们以体验为导向、以智能驱动的方法，将以人为本的设计与数据、自动化和基于云的创新相结合。基于API优先的架构，我们的可扩展生态系统使机构能够快速适应、轻松集成，并解锁增长的新机会——将每次客户互动转化为清晰、自信和连接的时刻。
职位概述
Candescent正在寻找一名战略合作伙伴经理，负责管理并拓展我们最具价值和差异化金融科技合作伙伴的关系——这些公司通过提供独特的解决方案，已证明其对我们和客户的实际价值，提升了我们的生态系统并推动了真实的业务影响。这是一个需要高度参与、强责任感的角色，适合在关系管理、商业策略和生态构建交汇点上茁壮成长的人。
你将负责一个战略合作伙伴组合的完整关系生命周期——确保他们得到充分的上架支持，持续获得帮助，并为增长做好准备——同时将每个合作视为你负责的业务。与市场业务负责人及跨职能团队紧密合作，你将跟踪绩效、解决问题，并根据数据和反馈优化我们的合作伙伴策略，重点关注采用率、利润率以及长期互利的价值。
这是一个高影响力的职位，适合善于协作、注重细节、具有商业思维，并热衷于帮助优秀公司在Candescent的市场中蓬勃发展的候选人。
主要职责与交付成果
- 负责Candescent生态系统中一组战略金融科技合作伙伴的关系生命周期——将每个合作视为一项业务，对其健康状况、增长和商业成果负责。
- • 确保合作伙伴完成所有上架要求，并从第一天起就为其成功奠定基础，推动更快的价值实现和缩短上架周期。
- • 作为战略合作伙伴的主要联系人，提供指导、主动沟通和持续高质量的支持。
- • 与其他部门协作，分析合作伙伴表现
查看英文原文
Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.
Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
Job Summary
Candescent is seeking a Strategic Partner Manager to manage and grow relationships with our most valuable and differentiated fintech partners—companies that have proven their value to us and our customers by offering unique solutions that elevate our ecosystem and drive real business impact. This is a hands-on, high-ownership role for someone who thrives at the intersection of relationship management, commercial strategy, and ecosystem building.
You will own the full relationship lifecycle for a portfolio of strategic partners—ensuring they are onboarded thoroughly, supported consistently, and positioned for growth—while treating each partnership as a business you are accountable for. Working closely with the Marketplace Business Owner and cross-functional teams, you’ll track performance, resolve issues, and evolve our partner strategy based on data and feedback, with a clear focus on adoption, margin, and long-term, mutually beneficial value.
This is a high-impact opportunity for someone who is collaborative, detail-oriented, commercially minded, and energized by helping great companies thrive within Candescent’s marketplace.
Key Responsibilities and Deliverables
- Own the relationship lifecycle for a portfolio of strategic fintech partners in Candescent’s ecosystem—treating each partnership as a business, accountable for its health, growth, and commercial outcome.
- • Ensure partners complete all onboarding requirements and are set up for success from day one, driving toward faster time-to-value and reduced onboarding cycle time.
- • Serve as the primary point of contact for strategic partners, providing guidance, proactive communication, and consistent, high-quality support.
- • Collaborate cross-functionally to analyze partner performance, engagement, and business metrics—taking action to optimize adoption, revenue, and margin outcomes.
- • Run recurring partner business reviews (QBRs) and scorecards; identify and address underperforming relationships, and recommend grow, hold, or exit decisions.
- • Advocate for partner needs internally, ensuring alignment with Candescent’s goals, standards, and cross-functional priorities across Product, Sales, Marketing, and Operations.
- • Maintain high-quality documentation, processes, and communications that support a consistent, scalable, and repeatable partner experience.
- • Help shape the strategic partner program—identifying opportunities to deepen engagement, expand offerings, and increase the value each partner delivers to our financial institutions.
- • Stay close to fintech trends and partner needs, continuously evolving how we position and grow strategic partners within the ecosystem.
Qualifications and Experience
- 6–10 years of experience in partner management, strategic alliances, business development, or customer success.
- • Proven track record of managing external partnerships, ideally with fintechs or technology providers.
- • Strong understanding of business metrics, commercial models, and performance tracking, with comfort in data-driven decision-making.
- • Excellent communication and relationship-building skills, with confidence in both written and verbal interactions.
- • Strong organizational skills and attention to detail, with the ability to manage multiple partners and priorities concurrently.
- • Collaborative mindset with the ability to work cross-functionally and influence without authority.
- • Comfortable with ambiguity, energized by building, and motivated by measurable impact.
Preferred Distinctions
- Experience in fintech, SaaS, or platform businesses.
- • Familiarity with onboarding workflows, CRM tools, and partner enablement strategies.
- • Background in strategic planning, account management, or ecosystem development.
- • Familiarity with digital banking, embedded finance, or B2B2C models.
- • Entrepreneurial mindset with a bias for action, and a passion for helping partners succeed and grow.
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
Originally posted on Himalayas