Patient Services Representative
职位描述 一名患者服务代表负责与病人询问和关注有关的各种活动。他们的主要任务包括了解一个病人的需求，通过采访他/她的担忧。然后他们确保通过协调从消费者，家庭成员，医疗人员和管理员那里的信息得到满足。他们必须熟悉其设施的政策和程序，可用的医疗资源和社区资源以及医学法规，以便帮助患者的医疗保健治疗。责任：1. 根据程序和部门标准响应接入电话。·协助患者对他们的询问和问题。·收集病人未经收取的资金。·帮助第三方实体，例如保险，在他们关于患者账户的问题上。2.按照程序和部门规范进行出发采集电话。•收集患者的未经收费的资金；·协助患者处理其计票问题和问题。3.确保通过保护职位责任和责任的能力保护受保护的健康信息来遵守 HIPAA 指导方针。5.团队参与者支持部门和公司目标和政策。6. 7. 其他相关职责可以随时分配。资格和要求 · 最好是大学毕业生或至少2年在大学。· 与医疗领域有关的学位和课程是一个优点。· 强大的书面和口头沟通技能。· 能够有效地工作，几乎没有监督。· 能使用机密信息工作。· 能力进行简单的数学计算。· 专注于详细信息。·熟练使用电子邮件。· 高动力自主启动者。· 有组织性，能够设定优先事项并满足最后期限。·可靠和可靠。·团队成员支持部门和公司的目标和政策。·必须灵活地安排工作。·与医疗账户和计划相关的至少1年的呼叫中心经验是加分为什么加入我们？·完全远程角色 ·竞争优势：保险，生活方式奖励等 · 与一个热情的全球团队合作，在公用事业上产生影响 最初发布于喜马拉雅山
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Job Description
A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment.
Duties and Responsibilities:
1. Answer incoming calls according to procedure and Departmental standards.
- Assist patients in their queries and concerns.
- Collect patients' outstanding balance.
- Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.
2. Places outbound collection calls according to procedure and Departmental standards.
- Collect patients' outstanding balance.
- Assist patients in their billing queries and concerns.
3. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
5. Team player being supportive of Department and Company goals and policies.
6. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
7. Other related duties may be assigned from time to time.
Qualifications and Requirements
- Preferably College Graduate or at least 2 years in college.
- Degrees and Courses related to Medical Field is a plus.
- Strong written and verbal communication skills.
- Ability to work effectively with minimal supervision.
- Ability to work with confidential information.
- Able to perform simple mathematical calculations.
- Detail oriented.
- Proficient in the use of email.
- Highly motivated self-starter.
- Organized, able to set priorities and meet deadlines.
- Dependable and reliable.
- Team player being supportive of Department and Company goals and policies.
- Must be flexible with schedule.
- At least 1 year call center experience related to Medical Accounts and Programs is a plus
Why Join Us?
- Fully remote role
- Competitive benefits: Insurance, lifestyle rewards & more
- Work with a passionate, global team making an impact in the utility industry
Originally posted on Himalayas