客户成功经理
Client Success Manager
类别：其他
地点：
注意：目前我们不积极招聘该职位，但接受未来职位空缺的申请。
你是否喜欢安抚那些不想付账单的愤怒客户？这份工作适合你。我们会为你在签订续约协议方面的努力给予回报。
客户成功经理负责与My Amazon Guy建立并维护客户关系。我们希望你建立关系，让客户满意，并解决他们的问题。充当客户代言人。这可能包括参与客户电话会议、保留现有客户、确定流失率和适当的工作量、每月提供客户绩效报告、处理客户升级和投诉。同时要涉及相关部门。你可能会发送客户礼物，等等。
关于My Amazon Guy
My Amazon Guy是一家不断壮大的数字营销机构，拥有超过500名员工和客户！我们充满活力、有回报且富有创新精神。我们公司的目标是提升销售，同时让客户放心，所有亚马逊上的事务都已妥善处理。
主要职责
· 保留客户，在出现不确定性或自上次签约以来已超过12个月时，让他们签署新的3个月协议。
- 在前三个月内将客户投诉减少40%。我们目前每周平均有16起客户投诉。
- 确保MAG的交付成果和承诺由品牌管理团队记录并履行，并跟踪进度。
- 在前三个月内将留存率（盈利能力）提高至少25%。
- 主动与我们的关键客户沟通。
- 监控并报告客户的流失率，并根据每周发现提出建议。
- 识别影响客户留存的操作层面问题，并与网站订单总监一起解决这些问题。
- 监控并发送客户调查，以评估整体表现并进行改进。
要求
- 商业、金融、管理或相关领域的学士学位
- 有运营管理或类似职位的证明经验
- 证明能够同时管理多个项目
- 优秀的组织、项目管理和沟通技能
- 熟练使用MS Office套件，尤其是Excel
- 能够快速学习新流程、策略和技术
- 能够战略性思考，并能进行长期规划
查看英文原文
Category: Other
Location:
Please note: We are not actively hiring for this position at the moment, but we are accepting applications for future openings.
Do you enjoy calming pissed off clients who don't want to pay their bills all day long? This is the job for you. And we will reward you for your efforts to sign retention deals.
The Client Success Manager is responsible for building and maintaining client relationships with My Amazon Guy. We want you to establish relationships, keep clients happy, and fix their problems. Be a customer advocate. This can entail joining calls with clients, retaining existing clients, determining burn rates and appropriate workloads, providing monthly reports on client performance, handling client escalations and complaints. All while involving appropriate departments. You could be sending client gifts, and more.
About My Amazon Guy
My Amazon Guy is a growing digital marketing agency with more than 500 employees and clients! We are engaging, rewarding, and innovative. Our company’s goal is to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.
Key Responsibilities
· Retain clients, get them to sign new 3 month agreements when there is uncertainty or it’s been more than 12 months since the last contract was signed.
- A reduction in client complaints by 40% in the first 3 months. We currently average 16 client complaints per week.
- Ensure that MAG deliverables and promises are recorded and upheld by the Brand Management team, and track progress.
- Improve retention rates (profitability) by at least 25% in the first 3 months.
- Proactively speaking with our key clients.
- Monitor and report on burn rates for clients and make recommendations based upon findings on a weekly basis.
- Identify operational level issues affecting client retention, and solve these issues with the Director of Website Orders.
- Monitoring and sending out client surveys, to gauge overall performance and make improvements.
Requirements
- Bachelor’s degree in business, finance, management, or a related field
- Proven experience as an operations manager or a similar position
- Proven ability to manage multiple projects simultaneously
- Excellent organizational, project management, and communication skills
- Proficient in MS Office Suite, particularly in Excel
- Ability to quickly learn new processes, strategies, and technologies
- Ability to think strategically and be able to plan for long-term growth
- Strong interpersonal, writing, and presentation skills
- Able to work independently, with strong self-motivation and initiative
Technical Requirements
· A computer with dual monitor setup is required
- Computer with at least 8GB of RAM
- Must have at least 25 MBPS internet speed
- Camera with at least 1080p resolution
Benefits
- 40 hours a week, 8 hours a day
- Competitive salary base
- Permanent work-from-home setup
- Unlimited FREE access to MAG School courses and SOP Library
- Work schedule is in Eastern Standard Time (EST), Monday-Friday only
- Opportunities for professional development and career advancement
Details
Originally posted on Himalayas