Veeva 平台专员 - 美国远程办公
Veeva Platform Specialist- US-Remote-Based
加入Amplity，我们是生物制药公司的全服务首选合作伙伴，提供灵活且专业的医疗和商业服务。无论药物处于生命周期的哪个阶段，我们都能轻松扩展，最大化资源并提升所有客户的影响力。通过战略合作伙伴关系和深厚的治疗领域专业知识，Amplity正在改变突破性治疗方案到达需要它们的人手中的方式。
职位概述
我们有一个远程办公的Veeva平台专家职位。这是一项全职薪资职位，配有全面的福利包，包括401(k)、公司资助的长期和短期残疾保险、带薪休假、带薪节假日、医疗保险、牙科保险、视力保险等。
Veeva平台专家将支持Vault CRM及更广泛的Veeva生态系统在实施、配置、优化和持续支持方面的相关工作。该职位需要丰富的Veeva平台管理经验、实际的技术能力以及与内部业务团队和客户直接合作的能力。
核心职责和任务
平台管理与配置
- 配置和维护Veeva CRM、用户安全、布局、对象、工作流、验证规则和业务流程。
- 配置和维护Vault CRM的报告、仪表板、AI功能和Agentic AI配置。
- 维护平台文档、标准操作程序、配置指南和用户培训材料。
平台支持与运营
- 提供日常平台管理、问题解决、生产支持和用户协助。
- 监控平台健康状况并解决事件。
客户实施
- 开展客户发现会议、配置研讨会和解决方案演示。
- 配置客户特定的解决方案并支持新客户的上线。
- 执行部署活动。
- 在实施、超期支持和持续优化过程中与客户合作。
商业与医疗运营支持
- 配置和支撑区域划分、目标设定、客户层级、客户主数据和现场团队运营。
- 支持区域更新、划分调整和主数据更新。
数据管理
· 维护CRM数据质量，排查数据问题，支持导入导出，并与报告与分析及数据工程团队协调。
发布与验证管理
· 支持季度Veeva发布、回归测试、用户验收测试协调、缺陷修复和生产环境部署。
查看英文原文
Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
Position Summary
We have an exciting new opportunity for a remote-based Veeva Platform Specialist. This is a full-time salaried position with a comprehensive benefits package, including 401(k), company-funded long-term and short-term disability, paid time off, paid holidays, medical, dental, vision, and more.
The Veeva Platform Specialist will support the implementation, configuration, optimization, and ongoing support of Vault CRM and the broader Veeva ecosystem. This role requires strong Veeva platform administration experience, hands-on technical capability, and the ability to partner directly with internal business teams and clients.
Essential Duties and Responsibilities
Platform Administration and Configuration
- Configure and maintain Veeva CRM, user security, layouts, objects, workflows, validation rules, and business processes.
- Configure and maintain Vault CRM reporting, dashboards, AI capabilities, and Agentic AI configurations.
- Maintain platform documentation, SOPs, configuration guides, and user training materials.
Platform Support and Operations
- Provide day-to-day platform administration, issue resolution, production support, and user assistance.
- Monitor platform health and resolve incidents.
Client Implementations
- Conduct client discovery sessions, configuration workshops, and solution demonstrations.
- Configure client-specific solutions and support new client onboarding.
- Execute deployment activities.
- Partner with clients throughout implementation, hypercare, and ongoing optimization.
Commercial and Medical Operations Support
- Configure and support territory alignments, targeting, account hierarchies, customer master data, and field force operations.
- Support territory updates, alignment changes, and master data updates.
Data Management
· Maintain CRM data quality, troubleshoot data issues, support imports and exports, and coordinate with Reporting & Analytics and Data Engineering teams.
Release and Validation Management
- Support quarterly Veeva releases, regression testing, UAT coordination, defect resolution, and production deployments.
- Develop test scripts, validation documentation, and release readiness reports.
Continuous Improvement
- Identify opportunities to improve platform usability, automate manual processes, and enhance operational efficiency.
- Support the AI roadmap, innovation backlog, business cases, and pilot initiatives.
- Maintain the enhancement backlog and provide process improvement recommendations.
Client Enablement
- Develop and deliver end-user and administrator training.
- Create user guides, SOPs, and knowledge articles.
- Support change management and communication activities.
Collaboration
· Contribute to the Veeva Platform team’s project plans, delivery efforts, budget and expense tracking, roadmap planning, and evaluation of new service offerings.
Primary Platforms
- Veeva Vault CRM, including Commercial, Medical, Patient, Vault AI, and X-Pages.
- Veeva CRM, including legacy environments where applicable.
- Veeva ecosystem connected services, including Network, OpenData, Engage, CLM, Approved Email, Align, Territory Designer, and Events Management.
Supporting Platforms
- Microsoft Power BI.
- Microsoft Power Platform.
- Azure DevOps.
- Microsoft Teams and SharePoint.
- Freshservice Service Management Platform.
Integration Responsibilities
- Reporting and analytics platforms.
- Commercial data providers, including IQVIA, Symphony, MedPro, and Definitive.
- Client data warehouses.
- Identity and access management.
- NICE CXone, where applicable.
- Patient hubs and client portals.
- Other platforms as determined.
This role is responsible for helping support client services across the following areas:
- CRM managed services, including administration, user provisioning, configuration management, production support, incident and service request management, release management, and platform health monitoring.
- Client delivery, including onboarding, platform configuration, user acceptance testing, and hypercare support.
- Commercial and Medical Operations support, including territory updates, alignment support, customer master data maintenance, targeting configuration, and call planning support.
- Client enablement, including end-user support, training assistance, documentation updates, and knowledge management.
- Reporting and analytics collaboration, including CRM data validation, KPI data requirements, and dashboard validation.
Required Experience
- A minimum of 3 years of experience administering or supporting Veeva CRM or Salesforce within the pharmaceutical, biotechnology, healthcare, or life sciences industry. 6+ years preferred.
- Veeva Vault CRM.
- Veeva Align, Network, or Open Data.
- CRM integrations and APIs.
- Must be able to work effectively within U.S. time zones. Eastern or Central time zone residents preferred
- Advanced skill level required.
- Direct engagement with business stakeholders and clients required.
- Supporting multiple client environments or managed services.
- Configuring CRM applications, including security, layouts, workflows, business rules, and user management.
- Supporting CRM releases, testing, and production operations.
- Working with Commercial Operations, Sales Operations, or Medical Affairs teams.
- Veeva Vault CRM Administrator certification required.
Technical and Product Expertise
- Veeva Vault CRM.
- Veeva CRM.
- Veeva Align.
- Veeva Network.
- CRM configuration and security administration.
- Basic SQL.
- Advanced Excel.
- Azure DevOps.
- Microsoft Office.
Professional Skills
- Strong problem-solving skills.
- Customer service orientation.
- High attention to detail.
- Clear documentation skills.
- Strong collaboration and communication skills.
- Ability to manage time and competing priorities.
- Continuous improvement mindset.
Certifications
Preferred
- Vault AI and X-Pages certification or experience preferred.
- Veeva Align certification or experience preferred.
- Microsoft Power BI Data Analyst Associate certification preferred.
- Microsoft AI Fundamentals certification preferred.
About Us
Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.
We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
Our Diversity Policy
We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
Originally posted on Himalayas