Manager, Partnership Management
合作伙伴成功经理领导了一个负责支持州，地区和学校合作伙伴整个评估生命周期的合作团队。同时确保分配项目和服务的成功交付。该角色监督了合作伙伴参与，准备计划，培训，采用，解决问题以及持续关系管理，以确保客户为成功做好准备，获悉并定位。经理对方案性能，客户满意度，运营执行以及实现成本，质量和日程承诺负有责任。经理与项目交付，产品，技术，测量，运营和客户支持团队密切合作，将组织优先事项转化为可行的计划，培训团队成员成为可信赖的顾问，并作为合作伙伴和交付问题的主要升级点。理想候选人是具有强大的程序管理，客户关系和人员领导技能的协作领导者，他热衷于创造卓越的客户体验，开发高绩效的团队，帮助教育机构最大限度地发挥皮尔森评估解决方案的价值。关键责任合作伙伴成功 · 与州，地区和学校合作伙伴建立和保持牢固的关系。· 领导客户准备，实施，培训和采用计划活动。· 为复杂的客户关注，风险和交付问题提供升级点。·与客户合作确定持续改善和长期成功的机会。·监测客户满意度并实施战略以提高整体客户体验。项目领导力 & 交付 · 监督一个或多个评估方案或战略客户关系。·协调跨职能团队确保成功履行项目承诺。·监督项目日程，风险，问题，预算和关键里程碑。·确保合同要求和交付预期的遵守。· 负责与分配计划有关的预测，规划和业务复盘。·管理方案财务以满足收入/边际计划，解释趋势和不同于原来的计划。·报告财政状况并准确估计/预测项目活动和预算，同时控制成本质量的人员领导力 · 领导，教练和开发 Part 团队
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The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.
This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.
Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.
The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.
Key Responsibilities
Partner Success
- Build and maintain strong relationships with state, district, and school partners.
- Lead customer readiness, implementation, training, and adoption planning activities.
- Serve as an escalation point for complex customer concerns, risks, and delivery issues.
- Partner with customers to identify opportunities for continuous improvement and long-term success.
- Monitor customer satisfaction and implement strategies to improve the overall customer experience.
Program Leadership & Delivery
- Oversee one or more assessment programs or strategic customer relationships.
- Coordinate cross-functional teams to ensure successful delivery of program commitments.
- Monitor program schedules, risks, issues, budgets, and key milestones.
- Ensure compliance with contractual requirements and delivery expectations.
- Lead forecasting, planning, and business reviews related to assigned programs.
- Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan.
- Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality
People Leadership
- Lead, coach, and develop a team of Partner Success professionals.
- Establish clear goals, priorities, and performance expectations.
- Provide ongoing mentoring and career development support.
- Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
- Build team capability and promote sharing of best practices across programs and customers.
Operational Excellence
- Drive process improvements that enhance customer experience and delivery effectiveness.
- Partner with cross-functional leaders to improve communication, coordination, and execution.
- Identify and mitigate delivery, customer, and operational risks.
- Develop and implement scalable practices that improve consistency across the Partner Success organization.
Required Qualifications
- Bachelor's degree or equivalent combination of education and experience.
- 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
- Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
- Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
- Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
- Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
- Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
- Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
- Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.
- This position may require up to 25% travel
Compensation at Pearson is influenced by factors including skill set, experience, and location.
The full-time salary range for this role is $90,000 - $120,000.
This position is eligible to participate in Pearson’s sales incentive plan. Information on benefits can be found here.
Applications will be accepted through 9/18/26 . This window may be extended depending on business needs.
Originally posted on Himalayas