数据收集主管
Head of Data Collection
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职位职责：
为全球客户或一组客户提供AI训练数据项目的战略监督，负责数据收集。领导一个大型运营组织（高级经理及其团队），负责整体财务状况，并与关键客户建立战略关系以推动交付表现和满意度。与质量总监和参与管理总监平级合作，确保战略、质量和客户增长的一致性。
主要职责
- 战略运营管理：在各客户之间设定运营模式、目标和投资优先级；将业务战略转化为执行计划。
- 大规模人员管理：领导高级经理（L2）及其组织；招聘、培养和保留人才；建立继任者管道和领导能力。
- 客户高管负责：作为关键客户的高管赞助人；进行治理和规划周期；就路线图、优先事项和商业条款达成一致。
- 财务负责：掌握损益表的杠杆——收入、利润率、定价、预测和变更订单；确保商业和交付的一致性。
- 质量与参与合作：与质量总监共同负责运营卓越；与参与管理总监共同负责增长/扩展策略。
- 规模化、标准化与自动化：推动SOP标准化、工具采用和自动化，通过运营技术/产品提高速度、质量和成本效益。
- 分析与洞察：定义关键指标；在组合层面审查绩效并将数据转化为行动。
- 人力与供应商策略：制定各站点和供应商的容量计划；管理供应商组合、SLA和性能改进或转换。
- 风险、合规与安全：负责运营风险态势；确保审计准备和遵守隐私、数据处理和安全政策。
- 跨职能领导力：协调运营、质量、参与/客户、财务、供应商管理和技术，以实现客户和业务目标。
- 其他职位详情：
教育背景
- 本科或同等学历
查看英文原文
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Job Responsibilities:
Provides strategic oversight for a global account or a group of accounts delivering AI training data programs for data collection. Leads a large operations organization (Senior Managers and their teams), owns the overall financial picture, and owns strategic relationships with key clients to drive delivery performance and satisfaction. Acts as an equal partner with the Director of Quality and the Director of Engagement Management to align strategy, quality, and client growth.
Key Responsibilities
- Strategic operations leadership: Set the operating model, goals, and investment priorities across accounts; translate business strategy into execution plans.
- People leadership at scale: Lead Senior Managers (L2) and their orgs; hire, develop, and retain talent; build succession pipelines and leadership capability.
- Client executive ownership: Serve as executive sponsor for key clients; run governance and planning cycles; align on roadmap, priorities, and commercial terms.
- Financial ownership: Own P&L levers—revenue, margin, pricing, forecasting, and change orders; ensure commercial and delivery alignment.
- Quality & engagement partnership: Co-own operational excellence with the Director of Quality; co-own growth/expansion motions with the Director of Engagement Management.
- Scale, standardization & automation: Drive SOP standardization, tooling adoption, and automation with Ops Tech/Product to improve speed, quality, and cost.
- Analytics & insights: Define the metrics that matter; review performance and convert data into actions at portfolio level.
- Workforce & vendor strategy: Set capacity plans across sites and vendors; manage vendor mix, SLAs, and performance improvements or transitions.
- Risk, compliance & security: Own operational risk posture; ensure audit readiness and adherence to privacy, data handling, and security policies.
- Cross-functional leadership: Align Operations, Quality, Engagement/Account, Finance, Vendor Management, and Tech to meet client and business goals.
Additional Job Details:
Education
- Bachelor’s degree or equivalent experience in business, operations, data/engineering, or a related field.
Experience
- 8+ years in large-scale operations or program delivery (AI data, content review, labeling/annotation, or adjacent domains).
- 6+ years in senior operations leadership (managing managers and multi-team portfolios).
- Proven record of financial ownership (budgeting, forecasting, pricing/margins) and executive client partnership.
Skills
- Portfolio and program governance across global accounts.
- Executive communication, negotiation, and stakeholder management.
- Organization design, talent strategy, and performance management for multi-level teams.
- Strong command of spreadsheets, PM platforms, and BI dashboards; familiarity with SQL/ETL concepts is a plus.
- Quality and compliance mindset with practical use of SOPs, QA gates, and acceptance criteria.
- Strategic judgment on scope, time, cost, and quality; able to make and communicate trade-offs.
- Comfortable operating across time zones with global, distributed teams (advanced English).
Scope & Autonomy (L3 Alignment)
- Provides strategic direction for a global account or group of accounts; sets standards and operating rhythms across multiple teams and vendors.
- Makes medium- to long-term decisions with material business impact; escalates only exceptional or enterprise-level issues.
- Direct line management for Senior Managers (L2) and senior IC leaders; strong influence across Quality, Engagement, Tech, and Vendor organizations.
- Operates as an equal partner with the Director of Quality and Director of Engagement Management.
Originally posted on Himalayas