会计经理（菲律宾）
Bookkeeping Manager (PH)
我们是谁
在ConnectCPA，我们不是传统的会计事务所。我们是一家在线/虚拟事务所，无纸化，技术导向。我们正在快速增长，并寻找一位能够融入我们独特公司文化的团队成员。
我们是一家持牌的特许专业会计师（CPA）事务所，以初创企业的思维运作：我们尝试，我们协作，我们拥抱新技术，我们自动化，我们真的喜欢周一（大部分时间）。
我们坚信聪明地工作，而不仅仅是努力工作。我们穿连帽衫，而不是西装。我们在Slack上的交流比邮件更多。我们不断寻找新的工具和更好的做事方式。我们已将成长和创新融入我们的DNA中。
想一睹幕后情况吗？请访问我们的[网站](http://www.connectcpa.ca/)、[Twitter](http://www.twitter.com/Connect_CPA) 和 [Instagram](https://www.instagram.com/connectcpa/)。
你可以查看我们2023年PH会议的亮点 [HERE](https://www.linkedin.com/posts/maggie-miller-50a797113_bestteamever-activity-7163244804779282432-8LJo?utm_source=share&utm_medium=member_desktop)。
为什么选择我们？
我们正在打造一个让人可以成长、被倾听并真正享受工作的职场。以下是它的样子：
- 全程远程办公。你将在家办公（谁不喜欢呢？）
- 成长空间大。有职业发展的机会和年度绩效提升。
- 全额支付健康、牙科和视力福利。还有虚拟医疗服务的访问权限。
- 7月和8月的周五休息（是的，带薪！）
- 12月的假期停工。休息、充电、重复。
- 提供设备。一台全新的笔记本电脑和所有你需要的设备，让你迅速上手。
- 你的声音很重要。从改进流程到塑造我们的文化，每个人都有发言权。
- 支持性、包容性和低姿态的环境。我们重视尊重、协作和开放沟通，没有不必要的公司政治。
- 舒适、随意且专业的氛围。我们不要求正装；穿能帮助你最好工作的衣服，同时在需要时保持得体和客户可用。
职位描述
绩效管理、质量标准与KPI监控
- 监控、分析和管理关键绩效指标（KPI），确保部门卓越：
- 客户反馈评分（NPS）——跟踪并提高客户满意度
- 未交付成果百分比
- 员工利用率百分比
- 预算工时与实际工时——保持实际工时不超过预算
查看英文原文
Who we are
At ConnectCPA, we’re not your traditional accounting firm. We are an online/virtual firm, paperless, and tech-savvy. We are growing rapidly and searching for a team member who meshes with our unique firm culture.
We are a Licensed, Chartered Professional Accounting (CPA) firm that operates with a startup mentality: we experiment, we collaborate, we embrace new technologies, we automate, and we actually like Mondays (most of the time).
We’re big believers in working smart, not just hard. We wear hoodies, not suits. We talk on Slack more than email. And we’re constantly on the lookout for new tools and better ways of doing things. We’ve made growth and innovation a part of our DNA.
Want a peek behind the scenes? Check us out on our [Website](http://www.connectcpa.ca/), [Twitter](http://www.twitter.com/Connect_CPA) and [Instagram](https://www.instagram.com/connectcpa/).
You can see the highlights from our 2023 PH retreat [HERE](https://www.linkedin.com/posts/maggie-miller-50a797113_bestteamever-activity-7163244804779282432-8LJo?utm_source=share&utm_medium=member_desktop).
Why us?
We’re building a workplace where people can grow, feel heard, and actually enjoy their work. Here’s what that looks like:
- Fully Remote.You will be working from your home office (who doesn't love that?)
- Room to grow.Opportunities for career development and annual performance increase.
- Fully paid for health, dental, and vision benefits. Plus access tovirtual healthcare
- Fridays off in July & August(yep, paid!)
- Paid December holiday shutdown. Rest, recharge, repeat.
- Equipment Provided.A brand-new laptop and all the gear you need to hit the ground running.
- Your voice matters.From improving workflows to shaping our culture, everyone has a seat at the table.
- Supportive, inclusive, and low-ego environment. We value respect, collaboration, and open communication, without unnecessary corporate politics.
- Comfortable, casual, and professional. We don’t require formalwear; wear what helps you do your best work, while remaining presentable and client-ready when needed.
What is the role?
Performance Management, Quality Standards, & KPI Monitoring
- Monitor, analyze, and manage key performance indicators (KPIs) to ensure department excellence:
- Customer Feedback Scores (NPS) – track and improve client satisfaction
- Missed Deliverable Percentage
- Staff Utilization Percentage
- Budgeted Hours vs. Actual Hours – maintain 100% or lower actual vs. budget; investigate causes of overages and recommend solutions related to performance, training, or process improvement
- Collaborate with onboarding teams and bookkeepers to ensure new work instructions are documented before ClickUp tasks are assigned
- Participate in deep dive sessions with new clients during onboarding
- Ensure books are closed within contractual agreements
- Complete Month-End Reviews
- Identify areas for improvement and negotiate deadlines for receiving key statements and query responses
- Maintain professional client relationships that support service delivery excellence
Leadership, Development, & Culture
- Uphold and demonstrate our core values: OATH (Ownership and Accountability, Team Player, Humble)
- Lead by example with excellence in remote work practices and communication
- Drive process improvements that enhance efficiency and service quality (participate in, suggest or lead continuous improvement initiatives via special projects, or when client scope changes)
- Promote a culture of accountability, collaboration, and continuous improvement
- Foster a working environment of trust where staff feel valued and heard
- Remind staff to update the Bookkeeping Blueprint when client changes occur (contacts, processes, apps, etc.)
- Support continuous learning and professional development within the team
- Conduct regular one-on-one meetings to provide coaching, feedback, and support
Required Experience
- 5+ years of progressive bookkeeping experience
- 2+ years of supervisory, management, or team lead experience
- College certificate in accounting/bookkeeping/business administration or bachelor’s degree in accounting, finance, or related field
- An excellent understanding of accrual bookkeeping, payroll, debits and credits, clearing accounts, bank reconciliations, financial reporting, and more
- An excellent understanding of the ins and outs of how an accounting system works: Invoicing, payables, bookkeeping, tax rates, etc.
- Strong experience working with Excel and/or Google Sheets for data analysis and reporting
- Tech-Savvy: Advanced experience with various bookkeeping software (Xero, QBO, Dext, A2X, Shopify)
What you bring to the table:
- People-centred leadership. You foster trust and accountability, manage performance and resources effectively, resolve conflict constructively, and drive continuous improvement while supporting your team's growth and well-being
- Great communicator.You’re confident, clear, and professional in both writing and conversation. Clients trust you, and teammates love collaborating with you.
- Organized & efficient.You can juggle multiple clients and tasks without dropping a beat.
- Self-starter energy.You’re proactive, motivated, and comfortable working independently in a remote setting.
- Tech-savvy.You learn new software quickly and maybe even geek over automations and workflow hacks.
- Accounting know-how. Bookkeeping, invoicing, payables, tax rates, and more.
- You just get it.You’re sharp, dynamic, and ready to become a key player in a fast-growing firm where your ideas make an impact.
- Strong internet.At least 6Mbps up/down to keep Zoom running smoothly and work flowing freely.
We are looking for somebody talented and dynamic. We are a growing firm, and the individual who is selected for this position will become a key member of our team!
_ConnectCPA is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran status or any other protected class._