内部销售代表 - 重点客户
Inside Sales Representative - Key Accounts
在YETI，我们相信户外时光比以往任何时候都更加重要，我们的装备能让这段时光变得非凡。在这里工作，你将有机会创造卓越而有意义的工作，并与富有创新精神的团队成员一起解决问题。你们将共同帮助客户获得高质量的装备，让他们尽情享受冒险。我们是为野外而生™。
职位简介
Inside Sales Representative – Key Accounts 直接支持关键客户代表，并协助管理加拿大地区的战略批发合作伙伴。该职位负责为优先客户群提供高水平的服务，同时支持客户增长、运营卓越和良好的客户关系。理想的候选人应积极主动、高度组织化、以客户为中心，能够处理多项任务，快速解决问题，并在快节奏的环境中跨部门协作，以满足关键客户的需求。
你将负责以下工作
- 与关键客户代表合作，支持加拿大地区战略和优先的批发客户。
- 通过处理咨询、解决疑问和及时跟进客户需求，为关键客户提供主动且高质量的服务。
- 执行关键客户支持的运营方面工作，包括采购订单录入、订单维护、缺货沟通和特殊指令管理。
- 监控客户活动和库存情况，向客户和现场销售合作伙伴传达风险、履行更新和替代解决方案。
- 通过识别产品机会、推荐商品组合，帮助维持良好的库存状态和销售表现，从而支持客户增长。
- 与客户服务、供应链和财务等内部团队协作，解决客户问题，确保客户账户保持良好状态。
- 深入了解YETI产品、品牌定位和批发策略，成为关键客户和内部利益相关者的可靠资源。
- 支持优先客户的季节性发布、促销活动和商品陈列执行，以最大化准备度和销售表现。
- 与客户联系人、零售团队和内部利益相关者建立牢固的工作关系，加强合作关系并推动客户成功。
- 收集并分享客户反馈、产品见解和市场情报，以帮助 i
查看英文原文
At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.
About the Role
The Inside Sales Representative – Key Accounts directly supports Key Account Representatives and helps manage strategic wholesale partners across Canada. This role is responsible for delivering a high level of service to priority accounts while supporting account growth, operational excellence, and strong customer relationships. The ideal candidate is proactive, highly organized, and customer-focused, with the ability to manage multiple priorities, solve problems quickly, and work cross-functionally to support key account needs in a fast-paced environment.
What You'll Do
- Partner with Key Account Representatives to support strategic and priority wholesale accounts across Canada.
- Provide proactive, high-quality service to key accounts by managing inquiries, resolving issues, and ensuring timely follow-through on customer needs.
- Execute the operational aspects of key account support, including purchase order entry, order maintenance, back-order communication, and special instruction management.
- Monitor account activity and inventory availability to communicate risks, fulfillment updates, and alternative solutions to customers and field sales partners.
- Support account growth by identifying product opportunities, recommending assortments, and helping maintain strong in-stock positions and sell-through performance.
- Coordinate with internal partners across customer service, supply chain, and accounting to resolve account issues and ensure customer accounts remain in good standing.
- Develop a strong understanding of YETI products, brand positioning, and wholesale strategies to serve as a trusted resource for key accounts and internal stakeholders.
- Support seasonal launches, promotional activities, and merchandising execution for priority accounts to maximize readiness and sales performance.
- Build strong working relationships with customer contacts, retail teams, and internal stakeholders to strengthen partnerships and drive account success.
- Capture and share account feedback, product insights, and market intelligence to help inform internal planning and account strategy.
What You Bring
- Bachelor’s degree preferred
- At least 2+ years of experience in B2B account management or customer service
- Proficient in MS Office, particularly Excel, Word, and PowerPoint Basic understanding of accounting principles
- Ability to efficiently execute multiple tasks and work in an entrepreneurial fast paced environment
- Priority management - ability to determine daily priorities and focus time/effort accordingly
- Strong written and verbal communication skills – ability to clearly, concisely and intelligently communicate to a variety of potential audiences (existing customers, potential customers, co-workers, vendors, etc.)
- Relationship skills – the ability to connect well over the phone, in person and via email High sense of urgency
Benefits & Perks:
Click here to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I atyeti.com/esg.html.
All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
YETI Applicant Privacy Notice
YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation in order to apply for a job, please contact us at .
Originally posted on Himalayas