内部销售代表 I - 独立客户
Inside Sales Representative I - Independent Accounts
在YETI，我们相信户外时光比以往任何时候都更加重要，我们的装备能让这段时光变得非凡。在这里工作，你将有机会创造卓越而有意义的工作，并与富有创新精神的团队成员一起解决问题。你们将共同帮助客户获得高质量的装备，让他们尽情享受冒险。我们为野外而生™
职位简介
Inside Sales Representative I（ISR I）通过与销售代表和内部团队紧密合作，支持YETI批发业务中的专业经销商，提供可靠的服务以及强大的运营和销售执行能力。该职位负责日常经销商支持工作，并在确保所辖账户的积极经销商体验方面发挥重要作用。
此职位适合销售职业生涯初期、喜欢在快节奏销售环境中工作，并希望在多种行业和使用场景中支持客户的人员。
在体育、户外或家居及酒店行业的经验尤为受重视。
你将负责
内部销售与客户服务
- 作为专业经销商的内部销售联系人，提供及时专业的支持。
- 在销售和领导的指导和指示下，偶尔支持外部销售活动——包括对所辖账户的外派联络、在活动中代表YETI品牌以及有限的客户拜访。
- 协助销售代表处理日常账户需求和销售运营。
- 以清晰一致的方式传达YETI品牌故事，支持客户关系。
- 回应客户的来电和邮件，确保问题和疑虑得到及时解决。
- 提供与以下内容相关的准确信息和支持：
- 产品库存和种类
- 订单下单
- 订单状态、缺货和交付时间
- 账户余额、限制管理及信用状态
- 产品问题和保修相关事宜
- 按照指示沟通缺货情况，并分享批准的替代产品选项。
- 协助维护所辖账户和区域客户的良好合作关系。
运营支持与执行
- 协助识别和解决可能影响收入或经销商体验的订单或账户问题，必要时进行升级。
- 监控所辖案件队列，并按照既定流程处理。
查看英文原文
At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.
About the Role
The Inside Sales Representative I (ISR I) supports specialty dealers within YETI’s wholesale business by partnering closely with Sales Representatives and internal teams to deliver reliable service and strong operational and sales execution. This role is responsible for day‑to‑day dealer support activities and plays an important part in ensuring a positive dealer experience across assigned accounts.
This position is ideal for someone who is early in their sales career, enjoys working in a fast‑paced sales environment, and is interested in supporting customers across a variety of industries and use cases.
Experience in Sport, Outdoor, or Home & Hospitality industry strongly valued.
What You’ll Do
Inside Sales & Customer Support
- Serve as an inside sales contact for specialty dealers, providing timely and professional support.
- Occasionally supports outside sales activities—including outbound outreach to assigned accounts, representing the YETI brand at events, and limited customer visits—under the guidance and direction of Sales and Leadership.
- Support Sales Representatives by assisting with day‑to‑day account needs and sales operations.
- Communicate the YETI brand story in a clear and consistent way that supports customer relationships.
- Respond to inbound calls and emails from customers, ensuring questions and issues are addressed promptly.
- Provide accurate information and support related to:
- Product availability and assortments
- Purchase order placement
- Order status, backorders, and fulfillment timing
- Account balances, block management, and credit status
- Product questions and warranty-related concerns
- Communicate backorders and share approved alternate product options as directed.
- Help maintain positive working relationships with customers across assigned accounts and territories.
Operational Support & Execution
- Assist with identifying and resolving order or account issues that may impact revenue or dealer experience, escalating as needed.
- Monitor assigned case queues and follow established processes to support service-level expectations.
- Support reporting related to credit blocks, order issues, or customer inquiries.
- Participate in phone coverage and assist with workload balancing as business needs require.
- Support accounts with additional operational complexity (e.g., EDI) under guidance from senior team members.
Team & Cross‑Functional Collaboration
- Work closely with peers, Sales Representatives, and internal partners to ensure smooth execution.
- Participate in cross-functional projects or initiatives as assigned.
- Follow established processes and contribute ideas for improving efficiency or customer experience.
What You Bring
Experience & Skills
- Experience in an entry‑level inside sales, customer service, or sales support role, or equivalent transferable experience.
- Strong attention to detail and ability to manage multiple tasks in a fast‑paced environment.
- Comfort working with systems, tools, and technology to support sales operations.
- Interest or background in the Sport, Outdoor, or Home & Hospitality industries.
Collaboration & Professionalism
- Dependable team player who shows up consistently for teammates and Sales Representatives.
- Willingness to learn, take feedback, and grow the Specialty sales function.
- Professional communication skills and a customer‑first mindset.
Preferred Experience
- 0-2 years of experience in inside sales, customer experience, or sales operations.
- Exposure to consumer, lifestyle, or B2B sales environments.
Location
This is a remote position to be based in North Carolina.
Benefits & Perks:
Click here to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I atyeti.com/esg.html.
All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
YETI Applicant Privacy Notice
YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation in order to apply for a job, please contact us at .
Originally posted on Himalayas