产品经理 / 支付运营专员
Product Owner / Payments Operations Specialist
B2C SaaS | 订阅服务 | Stripe
地点：远程（欧洲）
雇佣类型：全职，B2B 合同
入职时间：尽快
我们的客户是一家全球性的 B2C SaaS 公司，运营多个基于订阅的数字产品，全球用户数达数百万。
支付系统基于 Stripe 和 PayPal，并已上线生产环境。这个职位将是公司内部第一位专门负责支付的员工。迄今为止，支付工作由产品和业务团队共同管理，同时有一位支付负责人提供兼职咨询支持。
我们正在寻找一位产品经理 / 支付运营专家，负责整个产品组合中的支付表现和分析。
这是一个具有实际影响力的核心个人贡献者角色，而非仅负责汇报的职位。
你将负责
- 负责并提升多个产品中的订阅支付表现（授权、重试、恢复、流失）。
- 与 Stripe 合作，分析账单、订阅、拒付、争议和欺诈信号。
- 识别支付问题和收入流失，提出改进建议，并与产品和工程团队一起推动实施。
- 运行并评估与支付相关的实验（重试逻辑、催缴流程、账单规则）。
- 跟踪关键支付指标，建立清晰的仪表盘和报告。
- 成为产品、业务和财务团队在支付相关问题上的主要联系人。
- 识别潜在的合规或账单风险，在需要时向相关团队上报。
你不需要负责监管合规，但你会通过数据和支付流程分析提前发现潜在问题。
成功的表现包括
- 支付表现清晰、可衡量并持续改善。
- 关键指标如授权率和恢复率被理解并积极管理。
- 支付问题能被早期识别并更快解决。
- 团队依赖你作为支付表现的负责人。
我们希望你具备
- 5 年以上支付运营、支付分析或基于订阅的 B2C SaaS 经验。
- 熟练使用 Stripe（订阅、账单、报告、争议）。
- 对定期账单机制有扎实的理解（自动续订、重试、催缴）。
- 有处理支付 KPI 并将数据转化为行动的经验。
- 愿意成为首位支付专家，并在没有结构的环境中建立体系。
加分项
- 有高流量订阅产品的经验。
- 接触过欺诈/风控相关的工作。
查看英文原文
B2C SaaS | Subscriptions | Stripe
Location:Remote (Europe)
Employment:Full-time, B2b contract
Start date:ASAP
Our client is a global B2C SaaS company operating multiple subscription-based digital products with millions of users worldwide.
Payments are built on Stripe and PayPal and are already live in production. This role will be the first dedicated payments hire in-house. Until now, payments have been managed across Product and Business teams, with part-time advisory support from a Head of Payments.
We’re looking for a Product Owner / Payments Operations Specialist who will become the main point of ownership for payments performance and analytics across the product portfolio.
This is a senior individual contributor role with real influence, not a reporting-only position.
What You’ll Do
- Own and improve subscription payment performance across multiple products (authorization, retries, recovery, churn).
- Work hands-on with Stripe to analyze billing, subscriptions, declines, disputes, and fraud signals.
- Identify payment issues and revenue leakage, propose improvements, and drive them forward together with Product and Engineering.
- Run and evaluate payment-related experiments (retry logic, dunning flows, billing rules).
- Track key payment metrics and build clear dashboards and reports.
- Act as the go-to person for payments-related questions across Product, Business, and Finance teams.
- Flag potential compliance or billing risks and escalate them to the relevant teams when needed.
You won’t own regulatory compliance, but you will help spot issues early through data and payment flow analysis.
What Success Looks Like
- Payments performance is clear, measurable, and improving.
- Key metrics like authorization rate and recovery rate are understood and actively managed.
- Payment issues are identified early and resolved faster.
- Teams rely on you as the owner of payments performance.
What We’re Looking For
- 5+ years of experience in payments operations, payments analytics, or subscription-based B2C SaaS.
- Strong hands-on experience with Stripe (subscriptions, billing, reporting, disputes).
- Solid understanding of recurring billing mechanics (auto-renewals, retries, dunning).
- Experience working with payment KPIs and turning data into actions.
- Comfortable being the first payments specialist and building structure where it didn’t exist before.
Nice to Have
- Experience in high-volume subscription products.
- Exposure to fraud / chargebacks tools (Stripe Radar, Verifi, Ethoca).
- Background as a payments owner or early hire in a payments function.
Why This Role
- First dedicated payments role in the company
- High visibility and real ownership
- Opportunity to shape how payments are handled long-term
Originally posted on Himalayas