Senior Principal Solution Architect, Security and Risk
工程师弗雷德·卢迪写代码，为他的同事菲利斯自动化了一个无聊的任务。她哭了喜悦的眼。那一刻激励弗雷德建立一个公司可以让每个人都从忙碌的工作中解放出来，以便他们能够专注于有意义的工作。今天，ServiceNow 是企业重塑的人工智能控制塔。我们的 ServiceNow AI 平台将任何 AI,任何数据和工作流程都聚集在一起，帮助85%的富士顿500®公司更聪明，快速和更好地工作。我们正在建设一种人工智能原生文化，技术和人才无法停止在一起。我们刚刚开始。加入我们来为人们提供人工智能的工作。角色 这位高级解决方案架构师是一个功能和技术专家，他与客户协商在符合领先实践的服务 Now 安全和风险解决方案实施，加速客户业务成果并帮助建立实践。这个角色是激光重点关注最相关的客户挑战。它支持销售周期，直接与客户和合作伙伴进行接触，并在 ServiceNow （产品管理，客户和合伙人卓越，培训和认证）中倡导客户需求。解决方案架构师为客户和合作伙伴提供建筑指导，行业商业敏性，深入的产品专业知识，创新和知识资本。责任 · 领导售前活动：销售演示，解决方案和范围工作坊，具有明确的交付结果和努力估计，SOW 开发，范围定义和更改订单触发因素以及与服务帐户管理人员和销售团队成员进行参与度量化。·担任参与团队的主要成员，重点是将安全和风险工作流应用程序连接到客户技术环境中，同时建议治理领先实践。· 参与高级领导者，包括 CXO 在实施路线图和变化管理方面。· 与平台建筑师团队合作，以应对客户环境中的积极平台风险。·担任安全与风险的实践总监，负责交付团队的指导，提供监督和技术专业知识，并遵守交付标准。·设计和提供安全和风险解决方案，采用基于 ServiceNow 技术标准和领先做法建立长期成功的技术架构，并按照常见客户使用情况进行设计和发布 （向 Solution Consultant）.
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
The role
This senior principal solution architect is a functional and technical expert who consults with customers on implementing ServiceNow’s Security and Risk solutions in line with leading practices, accelerating customer business outcomes and helping build the practice. The role is laser-focused on the most relevant customer challenges. It supports sales cycles, engages directly with customers and partners, and advocates for customer needs within ServiceNow (Product Management, Customer & Partner Excellence, Training & Certification).
The solution architect brings architectural guidance, industry business acumen, deep product expertise, innovation, and knowledge capital to customers and partners.
Responsibilities
· Lead pre-sales activities: sales presentations, solutioning and scoping workshops, SOW development with clear deliverables and effort estimates, scope definition and change order triggers, and engagement sizing with Services Account Executives and Sales team members.
· Serve as a lead member of the engagement team, focused on connecting Security and Risk workflow applications to the customer’s technology landscape while advising on governance leading practices.
· Engage senior leadership, including CXOs, on implementation roadmap and change management.
· Partner with the Platform Architect team to surface proactive platform risks in customer landscapes.
· Act as practice director on marquee accounts for Security and Risk, leading delivery teams, providing oversight and technical expertise, and owning adherence to delivery standards.
· Design and deliver Security and Risk solutions with a technical architecture built for long-term success, following ServiceNow technical standards and leading practices.
· Design solutions for common customer use cases and publish them (to Solution Consultants, Customer Community, and others) for broader consumption.
· Build mutually beneficial relationships with Security and Risk product owners and stakeholders to promote awareness of capabilities and roadmaps.
· Lead office hours, presentations, webinars, and learning events for field delivery stakeholders (advisory, delivery, GTM) showcasing customer use cases and successes.
· Drive continuous improvement of delivery and engagement materials with the Customer & Partner Excellence team.
· Enable and mentor the ServiceNow delivery team and partner ecosystem.
· Create documentation and service offerings that promote our services.
· Flex across other areas of Risk and Security to maintain utilization KPIs.
· Travel up to 20% annually, driven by customer needs and internal meetings.
To be successful in this role, we need someone who has:
· 12+ years in a professional services organization, or equivalent education and experience.
· 8+ years of consulting and/or configuration experience implementing complex technologies, including integrations and portals.
· 5+ years implementing ServiceNow Security and Risk solutions.
· Strong experience with TPRM, USEM, VR, SIR, IRM (RC, TPRM, BCM), OpsRes, and AI Control Tower.
· Strong understanding of the risk and security regulatory landscape and standards such as FFIEC, DORA, OpsRes, SEC, OCC, and SOX.
· Working knowledge of NIST CSF and other industry-specific frameworks.
· Experience with cross-functional domains such as asset management, service management, CMDB, and Risk and Security, including ITOM modules (Event Management, Discovery, CMDB, Service Graph Connectors).
· Strong understanding of Now Assist, RaptorDB, and Vault ZTA.
· Experience with cross-functional solutions and architectural foundations in large, heavily regulated enterprises such as FSI and HCLS.
· Experience applying AI to work processes, decision-making, or problem-solving: AI-powered tools, workflow automation, AI-driven insights, or the impact of AI on the function or industry.
· Demonstrated ability to influence and consult senior leaders in a matrixed organization (identifying needs, presenting options with pros, cons, and risks) and to provide thought leadership to sponsors and stakeholders.
· Customer-centric mindset, willing to go the extra mile and break down barriers to customer success.
· Ability to work with technical and non-technical customers, gather requirements, analyze information, and design comprehensive solutions.
· Ability to produce visually rich conceptual design documents for audiences of varying business and technical aptitude.
· Experience running solution presentations and securing customer acceptance of solution designs.
· Strength in building trust and engaging remote or in-person audiences.
· Aptitude for communicating complex concepts through visualization and modeling, including wireframes, workflows, and diagrams.
· Creativity and comfort running projects independently, with success driving complex issues to resolution.
· Collaborative working style.
· Breadth across leading technology software platforms.
· A passion for learning new technologies and working on projects that push the platform’s capabilities.
Certifications
· Required on Day1: CIS-RC, CIS-VR, CSA
· Required by Day90: CIS-TPRM, CIS-SIR, and Certified Application Developer (CAD).
· Certified Technical Architect (CTA): Preferred on Day1 or must be achieved within the first 365 days.
· Working proficiency within 90 days in CMDB Fundamentals
For positions in this location, we offer a base pay of $173,200 - $303,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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