Remote Patient Intake & Care Coordinator Lead (Mental Health Background)
工作简介：我们正在寻找一个有同情心，自信和高度组织的远程患者接入与护理协调员领导 （心理健康背景）来管理病人询问，引导个人通过接入和评估过程，验证保险资格和福利，协调事先授权，并促进患者和医疗保健提供者之间的沟通。理想候选人是同情，专注于患者，热衷于帮助抑郁症和其他精神健康问题的人。这一职位需要优秀的英语沟通技能，对大量电话交换信心，强大的组织和解决问题的能力以及熟悉美国医疗保健和商业保险流程。在心理学，心理健康或行为健康方面优先学习，同时还要有患者接入，卫生保健协调和行政系统方面的经验。成功的候选人将承担病人的经历，确保个人感到支持，理解和获取信息，同时保持准确记录，保护机密信息并遵循既定的程序。这一职位提供了基于绩效的团队领导角色的明确道路，有机会改善工作流程，培训和导师同事，并最终承担团队领导责任。主要责任：· 通过同情和专业性回答患者电话，电子邮件和消息。·解释服务和评估，引导病人接受治疗，准确记录信息。· 评估患者资格，安排评估和约会。· 关注查询，错过电话，约会以及等待下一步的情况。· 验证保险福利，提交先前授权，跟踪批准，拒绝和期限期。· 收集所需的文件，并解释医疗保健提供者之间的覆盖范围，成本和患者责任。· 与医疗服务提供商协调约会，授权和文档。·确保接入表格和同意填写并保持准确的 CRM/EMR 记录。·与病人进行检查，重新参与停止或暂停治疗的人。·跟踪活动和待处理的病例以保证护理持续性。· 从初次接触到评估和后续时提供支持性的患者体验。·履行其他与分配职位相关的工作。资格和要求：·优秀的英语交流：·
查看英文原文
Job Summary:
We are seeking a compassionate, confident, and highly organized Remote Patient Intake & Care Coordinator Lead (Mental Health Background) to manage patient inquiries, guide individuals through the intake and evaluation process, verify insurance eligibility and benefits, coordinate prior authorizations, and facilitate communication between patients and healthcare providers. The ideal candidate is empathetic, patient-focused, and passionate about helping individuals seeking support for depression and other mental health concerns. This role requires excellent English communication skills, confidence handling high volumes of phone calls, strong organizational and problem-solving abilities, and familiarity with U.S. healthcare and commercial insurance processes. A background in psychology, mental health, or behavioral health is preferred, along with experience in patient intake, healthcare coordination, and administrative systems. The successful candidate will take ownership of the patient experience, ensuring individuals feel supported, understood, and informed while maintaining accurate records, protecting confidential information, and following established procedures. This position offers a clear path to a Team Lead role based on performance, with opportunities to improve workflows, train and mentor colleagues, and eventually take on team leadership responsibilities.
Key Responsibilities:
- Answer patient calls, emails, and messages with compassion and professionalism.
- Explain services and evaluations, guide patients through intake, and accurately record information.
- Assess patient eligibility and schedule evaluations and appointments.
- Follow up on inquiries, missed calls, appointments, and pending next steps.
- Verify insurance benefits, submit prior authorizations, and track approvals, denials, and expirations.
- Collect required documentation and explain coverage, costs, and patient responsibilities.
- Coordinate appointments, authorizations, and documentation with healthcare providers.
- Ensure intake forms and consents are completed and maintain accurate CRM/EMR records.
- Check in with patients and re-engage those who pause or discontinue treatment.
- Track active and pending cases to ensure continuity of care.
- Provide a supportive patient experience from initial contact through evaluation and follow-up.
- Perform other duties related to the position as assigned.
Qualifications & Requirements:
- Excellent English communication skills (verbal and written).
- Strong interpersonal and communication skills when interacting with patients, providers, and teammates.
- Compassionate, empathetic, and patient when supporting individuals with mental health challenges.
- Educational background or degree in psychology, mental health, or a related field.
- Experience in behavioral health or psychiatry.
- Experience in U.S. medical office administration, patient intake, or healthcare coordination.
- Experience with patient-facing and back-office administrative tasks.
- Confidence handling phone-based communication with patients and insurance companies.
- Experience handling high volumes of calls with patients and insurance companies.
- Experience completing insurance verifications and prior authorizations.
- Strong understanding of U.S. commercial insurance processes.
- Experience using CRM, EMR, or EHR systems is a plus.
- Must maintain HIPAA compliance and confidentiality standards.
- Strong organizational skills and ability to manage multiple cases simultaneously.
- Experience improving processes, workflows, or operational efficiency.
- Experience in consultative phone sales or lead conversion.
- Previous leadership, supervisory, mentoring, or team training experience.
- Strong leadership potential and interest in managing a team in the near future.
- Professionalism, attention to detail, and consistent follow-through.
- Ability to meet deadlines and manage responsibilities in a fast-paced environment.
- Resourceful, accountable, with a strong sense of ownership.
- Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident.
- Strong problem-solving skills with the ability to work independently.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Familiar with standard business tools (email, spreadsheets, document management).
- Ability to quickly learn new systems, software, and workflows.
- Ability to follow established processes accurately with minimal supervision.
- Ability to work U.S. EST (New York) business hours and adapt to business needs.
- Interested in long-term career opportunities.
- Able to undergo a background check.
- Reliable Windows 10+ computer, two monitors, and high-speed internet.
- Reliable backup power source (e.g., power bank, UPS, inverter, or generator) for uninterrupted work during outages.
- Professional home workstation capable of supporting uninterrupted remote work.
Compensation & Benefits:
- 100% remote work.
- Compensation in USD.
- Full-time position with 40 hours weekly.
- Please note that this is a long-term opportunity.
- Great work environment with potential for growth.
Originally posted on Himalayas