PS, Solution Architect / Forward Deployment Engineer (Armis/Veza)
####公司描述 工程师弗雷德·卢迪写代码，为他的同事菲利斯自动化了一个无聊的任务。她哭了喜悦的眼。那一刻激励弗雷德建立一个可以让每个人都从忙碌的工作中解放出来的公司，以便他们能够专注于有意义的工作。今天，ServiceNow 是创新企业的人工智能控制塔。我们的 ServiceNow AI 平台将任何 AI,任何数据和工作流程都结合在一起，帮助85%的财富500®公司更聪明，更快，更好地工作。我们正在建设一种人工智能原生文化，技术和人工智能在一起不可阻碍。我们刚刚开始。加入我们来为人们提供工作。###*职位描述 **关于角色** **我们正在聘请前进部署工程师 (FDE) 来在工程，产品和客户成功的交叉点上工作。这是一个领域工程职位非销售工程专注于实践部署，解决问题，并在客户环境中推动真实的产品结果.** **你将直接与客户工程团队合作实施，配置和优化我们的应用安全 (AppSec) 解决方案。你的任务很简单：让客户取得成功，消除摩擦，并确保产品在生产中提供真正价值.** **What You'll Do** **Customer Deployment & Enablement** - **在客户环境中引领 AppSec 解决方案的实践部署，配置和集成** - **与开发人员，工程经理和安全团队直接合作来运行平台** - **确保客户从初始设置转向先进使用情况迅速** **Field Engineering & Troubleshooting** - **作为技术问题解决的前线行动在现实环境** - **基础设施，API 和应用层中的问题化** - **识别产品缺陷，并在必要时修复错误或与工程一起贡献代码** **Customer Success & Adoption** - **Drive 同时成功地实现多个客户的结果** - **保持高价值的客户参与，生产力和扩大使用** - **与 POV,安装和采用策略的客户成功密切合作** **产品反和改进** - **收集现实世界的用户见解并将其转化为可操作的产品反？? ** - **与工程协作以提高可用的性，性能和可扩展性** - **帮助使产品更容易部署，配置和运行**
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#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**About the Role**
**We are hiring a Forward Deployment Engineer (FDE) to operate at the intersection of engineering, product, and customer success. This is a field engineering role—not sales engineering—focused on hands-on deployment, troubleshooting, and driving real product outcomes inside customer environments.**
**You will work directly with customer engineering teams to implement, configure, and optimize our Application Security (AppSec) solutions. Your mission is simple: make customers successful, remove friction, and ensure the product delivers real value in production.**
**What You’ll Do**
**Customer Deployment & Enablement**
- **Lead hands-on deployment, configuration, and integration of AppSec solutions in customer environments**
- **Work directly with developers, engineering managers, and security teams to operationalize the platform**
- **Ensure customers move from initial setup to advanced use cases quickly**
**Field Engineering & Troubleshooting**
- **Act as the front line for technical problem-solving in real-world environments**
- **Debug issues across infrastructure, APIs, and application layers**
- **Identify product gaps and, when needed, fix bugs or contribute code alongside engineering**
**Customer Success & Adoption**
- **Drive successful outcomes across multiple customers simultaneously**
- **Keep high-value customers engaged, productive, and expanding usage**
- **Partner closely with Customer Success on POVs, onboarding, and adoption strategies**
**Product Feedback & Improvement**
- **Gather real-world usage insights and translate them into actionable product feedback**
- **Collaborate with engineering to improve usability, performance, and scalability**
- **Help make the product easier to deploy, configure, and operate**
#### Qualifications
**What You Bring**
- **4–8+ years in software engineering, DevOps, or field engineering roles**
- **Strong experience with Application Security (AppSec) concepts (SAST, DAST, APIs, vulnerabilities)**
- **Hands-on experience with APIs, cloud environments (AWS/GCP/Azure), and modern architectures**
- **Ability to troubleshoot complex technical issues across the stack**
- **Comfortable working directly with developers and engineering leadership**
- **Willingness to travel 25–50% to engage customers on-site**
For positions in this location, we offer a base pay of **$196,00 - $258,550** plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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