Field Service Technician (Missouri)
亚塞特 Watch 通过提供无与伦比的状态监测体验来为全球制造商服务。我们是一个致力和有能力的团队，包括世界知名工程师和杰出的业务领导者，共同目标是建立预测性维护的未来。随着我们进入快速增长的下一个阶段，我们正在寻找帮助领导旅程的人员。**位置概述** 现场服务技术员向 ART 区域经理报告，负责根据定义的规格在客户网站安装，测试和维护 AssetWatch 条件基于监控解决方案。该职位需要短时间旅行来处理紧急工作，客户问题和最后一刻变化。**我们目前仅在以下地点招聘：**下密苏里，西北阿肯色州，东北部堪萨斯州 **你会做什么：** - 在封闭工业环境中工作的身体能力；穿个人保护设备 (PPE),包括防护眼镜，防护手套，防护服和鞋类。- 能够在100%的时间内，通常是短暂地进行旅行。- 需要夜间旅行。- 有时周末和外班都需要。- 发展对公司产品的统一知识以及适应不同客户环境的整体能力。- 在场协调团队的协助下确保所有安装 Vero 产品解决方案得到适当审查。- 为工业和制造业客户群提供现场技术支持以确保完整的客户满意度。- 有效解决故障和维修通信问题时产品安装。- 沟通并保持安装和实地服务记录。- 管理和维护服务工具和库存，以确保公司分配资产的问责制。- 以友好和专业的方式与客户互动，并积极和专业地代表公司形象和品牌。- 与所有客户人员沟通和交往良好，以获得他们的信任和合作。- 支持产品开发团队评估和测试现有和新产品开发。- 每周保持支出账号并提交准确记录。- 在最小监督下自主工作。- 为客户提供专业和礼貌的服务。
查看英文原文
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
**Position Overview**
The Field Service Technician reports to the ART Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications. This position requires short notice travel to deal with emergency jobs, customer issues, and last-minute changes.
**We are currently only hiring in the following locations:** Lower Missouri, Northwest Arkansas, Northeast Kansas
**What You’ll Do:**
- Physical ability to work in confined industrial environments; wear Personal Protective
- Equipment (PPE), including protective glasses, protective gloves, protective clothing, and footwear.
- Ability to travel up to 100% of the time, often on short notice.
- Requires overnight travel.
- Occasional weekends and off hours required.
- Develops a cohesive knowledge of company products and overall ability to adapt them in varying customer environments.
- Ensures that all installed Vero product solutions are properly reviewed with assistance of the field coordination team.
- Provide on-site technical support for the industrial and manufacturing customer base to ensure complete customer satisfaction.
- Effectively troubleshoot and repair product installation when communication issues are needed.
- Communicate and maintain installation and field service records.
- Manage and maintain service tools and inventory to ensure accountability of assigned company assets.
- Interact with customers in a friendly and professional manner and consistently represent the company image and brand in a positive and professional manner.
- Communicates and interacts well with all customer personnel to gain their confidence and cooperation.
- Support product development team in evaluation and testing of existing and new product development.
- Maintain expense account and submit accurate records weekly.
- Work autonomously with minimal supervision.
- Provide customers with professional and courteous service, accurate information, continuous communication, and the ability to address their expectations in an appropriate manner.
- Ability to multi-task, prioritize and manage time effectively.
- Strong collaborator who can build trust and contribute to the success of the team.
- Ability to synthesize the vision of the CEO and senior leadership team and translate it into day-to-day tactical support of the organization.
- Must embrace a culture of accountability.
- Always behave ethically, act fairly, and take responsibility for accomplishing work goals.
**Who You Are:**
- 3+ years of experience in the field service industry desired.
- Experience with travel-related work.
- Experience with hand tools, air tools and large specialized tools specific to the job/project.
- General knowledge of industrial manufacturing equipment
- General knowledge of industrial electronic systems including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
- Familiarity with industrial networking equipment and protocols.
- Familiarity with vibration analysis and environmental test including vibration and shock is preferred but not required.
- Familiarity with preventive and predictive maintenance, commissioning new systems and repair of associated equipment is preferred but not required.
- OSHA 10, prefer OSHA 30 certification - can be educated upon hiring.
- Fluency in English; other languages are a plus.
- Legally authorized to work in the USA, without sponsorship.
The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.
The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.
AssetWatch Salary Range (US)
$70,000—$75,000 USD
**What We Offer:**
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.